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Part 3 Crew Resource Management > Teamwork and Leadership > Flashcards

Teamwork and Leadership Flashcards

1
Q

What is a team?

A

Group of two or more members identifiable by type

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2
Q

What must individuals in a team do to be a team?

A
  • Think of themselves as a team
  • Have the same goal of the team
  • Have a common or shared purpose
  • Each need the help of the team to accomplish the goal
  • Communicate, influence and react to one another
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3
Q

What are the characteristics of a team?

A
  • Roles (specific for each person)
  • Norms (Rules and standards about expectations)
  • Communication Structure (Who talks to who, Hierarchy)
  • Power Structure (Who has what power?)
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4
Q

What are the two types of team leader? How are they differentiated?

A
  • Designated: They are always the leader (Captain/PIC)

- Functional Leader: Person with the most information, providing the most expertise.

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5
Q

How should team coordination be done to be effective?q

A
  • Information is shared
  • There is no duplication of effort
  • Roles and responsibilities are clearly defined
  • Everyone is working towards the same objective
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6
Q

What effect can briefings have on teamwork?

A

Positive: Set the correct tone for the flight, professional and informative
Negative: Can portray sloppiness, lack of interest and can divide the team

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7
Q

What can happen if teamwork starts to fail?

A
  • Accidents or Incidents occur

- Members start to act as individuals rather than as a team

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8
Q

What is the Bystander effect/ Social Loafing? How can you counteract this?

A
  • People feel safer in a group and are less likely to help people
  • Heard mentality
  • Giving people individual responsibilities will counteract this
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9
Q

How does team productivity vary within a team?

A
  • The larger the team, the less effort is required by individuals
  • Lack of coordination will reduce productivity
  • Using the team to everyones full potential will maximise performance
  • Self evaluation will create responsibility for own performance
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10
Q

What is conformity within a team or group?

A
  • Individuals can be pressures to go against what they think is just/ right if it is against the group opinion
  • Known as groupthink
  • People desire harmony, potentially leading to a wrong or dysfunctional decision being made
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11
Q

What is cognitive dissonance within a team or group?

A
  • The state of having inconsistent thoughts, beliefs, especially relating to behavioural decisions and attitude changes
  • People alters attitudes, beliefs and behaviours to relieve discomfort or restore balance
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12
Q

What is Group polarisation/ Risk Shift?

A

If individuals are inherently cautious, the final group decision will be even more cautious
If individuals are inherently risk-takers, the final group decision will be even more risky

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13
Q

What is a mind guard in a group?

A

Member who stops information that may contradict a team’s consensus
-May be trying to control decision making

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14
Q

What is in-group and out-group?

A

-Biases and judgement passed on people based simply on weather they are part of the group or not

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15
Q

What is the effect of an introverted personality?

A

Needs prompting and extra questioning to get an opinion

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16
Q

What is the effect of an extraverted personality?

A

Gives too much of their opinion.

-Can be detrimental when paired with an introvert

17
Q

What can you do to deal with an individual who has an anxious personality?

A
  • Give them relevant tasks that will help the situation
  • Explain to them who could happen next (eg. signs of icing when flying in icing cloud)
  • Get them to double check or cross check what you have done with checklists
18
Q

What is the effect of a goal oriented personality ?

A

May rush to complete the task without giving due thought to process

19
Q

What is the effect of a relationship orientated personality?

A

May put relationships ahead of the task or safety

20
Q

What traits would a good leader have? (8)

A 
Flexible
Professionalisms competence
Good decision making skills
Effective communication skills
Responsibility
Enthusiasm
Humor
A purpose
21
Q

What traits should a good follower or team member have? (4)

A

The ability to still make decisions
Supportive
Have technical, cognitive ad interpersonal skills
*Some leaders may also need these skills

22
Q

What does the leadership/follow-ship model include?

A 
External environment
Cockpit climate and structure
Roles and responsibilities
Knowledge, skills & attributes
Communications
The leader and the follower
23
Q

What are the components of the leadership/follow-ship model?

A
  • Regulatory environment
  • Corporate environment
  • Market environment
  • Physical environment
  • Cockpit climate/ structure
  • Leader/ Follower
  • Communication
24
Q

What interacting skills are required in a team according to the leadership/ follow-ship model? (6)

A
  • Envisioning
  • Modelling
  • Influence
  • Receptiveness
  • Initiative
  • Adaptability
25
Q

What are the 6 different leadership styles?

A 
Coercive
Authoritative
Affiliative
Democratic
Pacesetting
Coaching
26
Q

What are the advantages and disadvantages of a coercive leader?

A

Has extreme top down decision making, good in extreme and urgent situations
-Team members lose sense of responsibility, accountability and ownership

27
Q

What are the advantages and disadvantages of an authoritative leader?

A

Motivate people by making it clear where they fit into system

  • Gives people leeway to make their own decisions
  • Does not work when the team know more than the leader
28
Q

What are the advantages and disadvantages of an affiliative leader?

A

Revolves around people and is based in loyalty and strong emotional relationships

  • Works well to build team harmony, increase morale, increase communication and repair trust
  • Should not be used alone as it can lead to poor performance and perception that average is tolerated
29
Q

What are the advantages and disadvantages of a democratic leader?

A

Spends time getting people to buy into plan, build trust and respect, and gets commitment

  • It is very realistic about what can and cannot be achieved
  • Caution when people are less informed as it can just waste time and frustrate people
30
Q

What are the advantages and disadvantages of a pacesetting leader?

A

Leader sets the pace and exemplifies what they want to see in the team
-Can make team members feel overwhelmed and have negative effects on the group climate

31
Q

What are the advantages and disadvantages of a coaching leader?

A

Helps to identify individual’s strengths and will maximise on them. Give lots of feedback and instruction

  • Are willing to accept short term failure to promote long term learning
  • Only negative when leader is ill-equipped to coach the team or team members

Part 3 Crew Resource Management (11 decks)

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