Teams

Question 1

what are the 4 types of work teams?

Answer 1

1. problem-solving (process-improvement) –> employees from same dept
2. self-managed (directed)
3. cross-functional –>employees from same hierarchical level but from different work areas
4. virtual

Question 2

describe the nominal group technique

Answer 2

1. team members receive description of problem
2. individuals silently write down possible solutions
3. individuals take turns describing solutions, evaluating ideas
4. individuals silently rank each solution presented

Question 3

what are the 3 measures of creativity?

Answer 3

1. fluency
2. flexibility
3. originality

Question 4

____ is the number of ideas generated

Answer 4

fluency

Question 5

___ is how many different types (categories) of ideas

Answer 5

flexibility

Question 6

___ is how unique the ideas are

Answer 6

originality

Question 7

___ ___ is the type of thinking we do when solving a well-defined, straightforward, correct answer to a problem

Answer 7

convergent thinking

Question 8

___ ___ is the type of thinking we do when solving an abstract or new problem that has many possible answers, solutions, or outcomes

Answer 8

divergent thinking

Question 9

describe the punctuated equilibrium model

Answer 9

PHASE 1: follows first meeting, longest stage

TRANSITION: group realizes that due date is coming up, they need to jump into action

PHASE 2: shorter than phase 1, good chunk of work completed

LAST MEETING: characterized by markedly accelerated activity

Question 10

What are the 4 stages that teams go through?

Answer 10

1. Forming
2. Storming
3. Norming
4. Performing

Question 11

describe the forming stage

Answer 11

uncertainty about: leadership, structure, team’s purpose, membership

complete when members have more certainty about purpose, resources, leadership

Question 12

describe the storming stage

Answer 12

• intra-group conflict
• members resist constraints that the group imposes on individuality
• roles and relatively clear hierarchy of leadership will emerge in group when this stage is complete

role expectations, role conflict, role ambiguity and role overload/underload

Question 13

role ____ is when too much/little is expected of someone

Answer 13

overload/underload

Question 14

role ____ are how others believe a person should act in a given situation

Answer 14

expectations

Question 15

role ___ is when you have multiple roles and complying with one role makes it difficult to comply with another

Answer 15

conflict

Question 16

role ___ is when a person is unclear with his/her role

Answer 16

ambiguity

Question 17

list possible group roles

Answer 17

• Devil’s advocate
• clean-up person
• arbitrator
• leader/facilitator
• note taker/timekeeper

Question 18

describe the norming stage

Answer 18

make two types of norms explicit:

1. performance norms (goals): timing, quality, harmony, learning, etc.
2. behavioral norms

Question 19

describe the performing stage

Answer 19

• fully functional
• members understand roles, interdependencies, weaknesses
• support each other to achieve goals

Question 20

__ __ are when data is not straightforward, high stakes, emotional

Answer 20

hot topics

Question 21

__ ___ are when data is straightforward, low stakes, fact-based discussions

Answer 21

cool topics

Question 22

describe the false consensus effect

Answer 22

• cognitive bias where a person tends to overestimate the extent to which their opinions and values are normal and typical of others
• leads to perception of consensus that doesn’t exist
• belief that others think the way that you do

Question 23

describe naive realism

Answer 23

• human tendency to believe that we see the world around us objectively
• people who disagree with us must be uninformed, irrational, biased