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ServiceNow > Sys Admin test 51-100 > Flashcards

Sys Admin test 51-100 Flashcards

1
Q

what can you do if the homepage is slow

A

remove some gauges or change the refresh rate

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2
Q

My manager is going to be out of town and needs to have the supervisor approve while he/she is out of town, what would he/she utilize in ServiceNow

A

Delegate-Delegation is the ability to designate other users to receive and interact with approvals and task assigned to you

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3
Q

What is a transform map in ServiceNow

A

a map to determine relationships between fields displaying an import set to fields in an existing table

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4
Q

what application is available to all users

A

self service

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5
Q

where do you change the smart filter condition builder

A

click arrow next to breadcrumb in the list

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6
Q

how do you display the slushbucket

A

click the list mechanic gear above the check boxes

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7
Q

what do you call a saved version of a personalized form

A

a view

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8
Q

how do you apply a saved filter

A

click the header and choose the filter to be applied

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9
Q

what displays fields from one record and can be used to edit the record data

A

form

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10
Q

what are the field status indicators

A

green - modified cell content, orange - read only, light red - required but has default value, red - required

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11
Q

what does a red dashed line indicate

A

invalid data - or miss-typed word

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12
Q

what do you click to save changes on a new form and return to the previously viewed page

A

submit

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13
Q

what do you click to save changes on an existing record and return to the previous form

A

update

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14
Q

what do you click on to save changes without leaving the form

A

right click on the header and choose save

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15
Q

what do you do to save a new record to the DB instead of updating the current item

A

insert or insert and stay

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16
Q

What is a rule that applies to a form to dynamically change form information on the form itself

A

UI Policy

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17
Q

What enables admins to set mandatory and read-only state for field

A

Data Policy (not used much)

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18
Q

What do you use to put buttons, links and context menu items on forms and lists

A

UI Actions

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19
Q

What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried

A

A Business Rule

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20
Q

Client script applies only when

A

When accessed trough the form

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21
Q

business rules apply when

A

globally

22
Q

when shouldn’t you use client scripts

A

when you can use UI policies or Access Control Rules

23
Q

Client scripts can be executed in four ways. What are they

A

onCellEdit, onChange, onLoad, onSubmit

24
Q

Can plug-inss be removed

A

No, but they can be disabled

25
Q

Name three interfaces for viewing and manipulating tables

A
  1. Record List View, 2. Schema Map, 3. Tables and Columns Module
26
Q

What stores structure and relationship definitions

A

Data Dictionary

27
Q

What three tables provide Data Dictionary and relationship information

A

sys_dictionary, sys_documentation, sys_db-object

28
Q

how do you establish the sequence for displaying lists

A

Order Field - best practice is three digit numbers

29
Q

What does CI stand for

A

configuration item

30
Q

What is a series of tables that contains all the assets and business services controlled by a company

A

CMDB

31
Q

What do you call a tangible device or intangible dedicated software in the CMDB

A

a configuration item (CI)

32
Q

What is the core CI table

A

cmdb_ci

33
Q

what is the ci relationship table

A

cmdb_rel_ci

34
Q

List CI examples

A

Computers/Devices on the network software, contracts and licenses, Business services

35
Q

What are the two base tables of SN

A

Task and CI

36
Q

List three benefits of the CMDB

A
  1. Facilitate quick analysis of impact, 2. help reduce or eliminate downtime, 3. reduce costs
37
Q

what is a BSM map

A

Business Service Map graphically displays the CIs that compose a biz service an indicates status

38
Q

What is an elevated privilege

A

A role that has special permissions for the duration of the log in session

39
Q

When is the security_admin privilege created

A

after the high security plugin is activated

40
Q

Where are group or user roles created

A

Group or user roles are created at user administration

41
Q

where is the user record stored

A

in the user [sys-user] table

42
Q

what is a collection of permission to grant access and assign security

A

a role

43
Q

name the four built-in roles

A

system admin, specialized admin, ITIL, ESS

44
Q

What does a role inherit

A

all the permissions of any other roles it includes

45
Q

what are three best practice rules for users/groups/roles

A
  1. assign users to groups, map roles to groups, 2. Don’t map roles to users, 3. Apply general roles to large groups and specific roles to smaller groups
46
Q

What are the 3 levels of access

A
  1. system (username/pw), 2. Applications and Modules (roles), 3. Tables and Fields (system properties/access control)
47
Q

where are row and column security set

A

Access Control in Tables and Fields

48
Q

Where is Table security set

A

System Property in Tables and Fields

49
Q

What are the three ways Access Control Rules are defined

A
  1. Conditional Expressions, 2. Scripts, 3. Roles
50
Q

What is the list of all Access Controls for a table

A

ACL

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