Sys Admin test 1-50

Question 1

what provides a guide for moving data from import sets

Answer 1

Transform Map

Question 2

How do you change the sort sequence of fields or tasks

Answer 2

Modify the order field

Question 3

Tables and fields can be manipulated where

Answer 3

Form, Tables and Columns

Question 4

What is the sequencing of publishing a knowledge article?

Answer 4

Draft > Review > Publish

Question 5

What are the 3 basic components of workflow

Answer 5

Approvals, notifications, tasks

Question 6

How do you modify or create a workflow

Answer 6

Utilize the graphical workflow editor

Question 7

Where do you go in ServiceNow to change the banner and colors

Answer 7

system properties > CSS properties

Question 8

to access the control list you have to have which access

Answer 8

Security Admin

Question 9

Where do you go to delete tables

Answer 9

Tables and columns, choose delete then type the word delete

Question 10

What is a row

Answer 10

A record is a row

Question 11

What is a column

Answer 11

a field is a column

Question 12

what do incident, problem and change have in common

Answer 12

They all save to the task table

Question 13

if importing data, how do you keep from importing duplicates

Answer 13

use the coalesce feature to match records using a unique field as the key

Question 14

what controls what data users can access

Answer 14

ACL - Access Control List

Question 15

where do you go to add/modify a service catalog item

Answer 15

service catalog > maintain item

Question 16

what is stored in a table

Answer 16

data

Question 17

how are users related to roles or groups

Answer 17

1 to many relationships

Question 18

what are update sets

Answer 18

groups of customizations that can be moved from one instance to another

Question 19

what is a CI

Answer 19

configuration item

Question 20

what is BSM

Answer 20

Business Service Management BSM map graphically displays the configuration items, CI, that support a business service

Question 21

what is a tool that will auto-populate the CMDB about your windows computer

Answer 21

Help the Help desk

Question 22

what is a record producer

Answer 22

a specific type of catalog item that allows end users to create task based records such as incident from the service catalog

Question 23

Does ESS have a role

Answer 23

No

Question 24

When you open a service catalog and click the order button what gets created

Answer 24

REQ, RITM, Task

Question 25

what are the following: select box, single line text, reference, check box, multiple choice

Answer 25

Variable types

Question 26

What is a variable set

Answer 26

Unit of variables that can be shared between catalog items

Question 27

what are the six workflow activities

Answer 27

notifications, tasks, approvals, timers, utilities, conditions

Question 28

if a request is rejected what happens

Answer 28

a notification is sent and the status is set to cancelled

Question 29

service catalog workflow can be attached in 3 ways

Answer 29

1. manually on the catalog item form, 2. automatically based on conditions, 3. automatically if no other workflows attached

Question 30

SLAs include action that can be triggered when during the lifecycle

Answer 30

Anytime

Question 31

What is the difference between SLA, OLA, and underpinning Contracts

Answer 31

Type Field

Question 32

Which workflow is designed to be used over and over again

Answer 32

default SLA Workflow

Question 33

retroactive start when activated does what

Answer 33

sets start to equal when the ticket was created

Question 34

what are the steps in an SLA

Answer 34

start, stop, pause

Question 35

what two things are run on the client side and what two things are run on the server side

Answer 35

UI Policy/Client Script is client side and business rule/data policy is server side

Question 36

how is a field made to be read only

Answer 36

UI Policy

Question 37

What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications

Answer 37

Data Policy

Question 38

what is a business rule

Answer 38

A piece of JavaScript configured to run when a record is displayed, inserted, updated, deleted or when a table is queried. It can be set to run before or after the database action has occurred

Question 39

how do you limit file attachements

Answer 39

?

Question 40

What is a security rule at the row and column level that is executed when attempting to access a ServiceNow table

Answer 40

ACL - Access Control List

Question 41

what has conditions, scripts, and roles and can limit security

Answer 41

ACL - Access Control List

Question 42

what is the duration of the elevated role

Answer 42

one login session

Question 43

when is a notification sent out

Answer 43

when an event has been fired

Question 44

what are three things that can send a notification

Answer 44

1. Script, 2. Business Rule, 3. Workflow

Question 45

can a user open an incident by email, if so what is utilized

Answer 45

inbound email action

Question 46

where can you view information about system activity

Answer 46

system logs

Question 47

if the system is going to be upgraded, what will be exempt from the upgrade

Answer 47

any record that has been altered from the base state by the customer

Question 48

what module tracks all upgrades made to the system

Answer 48

system diagnostics > upgrade history

Question 49

what does SaaS stand for

Answer 49

software as a service

Question 50

Where does the home icon take you and what does the icon look like

Answer 50

takes you to to the homepage and the icon looks like a little home