Sys Admin test 1-50 Flashcards
what provides a guide for moving data from import sets
Transform Map
How do you change the sort sequence of fields or tasks
Modify the order field
Tables and fields can be manipulated where
Form, Tables and Columns
What is the sequencing of publishing a knowledge article?
Draft > Review > Publish
What are the 3 basic components of workflow
Approvals, notifications, tasks
How do you modify or create a workflow
Utilize the graphical workflow editor
Where do you go in ServiceNow to change the banner and colors
system properties > CSS properties
to access the control list you have to have which access
Security Admin
Where do you go to delete tables
Tables and columns, choose delete then type the word delete
What is a row
A record is a row
What is a column
a field is a column
what do incident, problem and change have in common
They all save to the task table
if importing data, how do you keep from importing duplicates
use the coalesce feature to match records using a unique field as the key
what controls what data users can access
ACL - Access Control List
where do you go to add/modify a service catalog item
service catalog > maintain item
what is stored in a table
data
how are users related to roles or groups
1 to many relationships
what are update sets
groups of customizations that can be moved from one instance to another
what is a CI
configuration item
what is BSM
Business Service Management BSM map graphically displays the configuration items, CI, that support a business service
what is a tool that will auto-populate the CMDB about your windows computer
Help the Help desk
what is a record producer
a specific type of catalog item that allows end users to create task based records such as incident from the service catalog
Does ESS have a role
No
When you open a service catalog and click the order button what gets created
REQ, RITM, Task
what are the following: select box, single line text, reference, check box, multiple choice
Variable types
What is a variable set
Unit of variables that can be shared between catalog items
what are the six workflow activities
notifications, tasks, approvals, timers, utilities, conditions
if a request is rejected what happens
a notification is sent and the status is set to cancelled
service catalog workflow can be attached in 3 ways
- manually on the catalog item form, 2. automatically based on conditions, 3. automatically if no other workflows attached
SLAs include action that can be triggered when during the lifecycle
Anytime
What is the difference between SLA, OLA, and underpinning Contracts
Type Field
Which workflow is designed to be used over and over again
default SLA Workflow
retroactive start when activated does what
sets start to equal when the ticket was created
what are the steps in an SLA
start, stop, pause
what two things are run on the client side and what two things are run on the server side
UI Policy/Client Script is client side and business rule/data policy is server side
how is a field made to be read only
UI Policy
What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications
Data Policy
what is a business rule
A piece of JavaScript configured to run when a record is displayed, inserted, updated, deleted or when a table is queried. It can be set to run before or after the database action has occurred
how do you limit file attachements
?
What is a security rule at the row and column level that is executed when attempting to access a ServiceNow table
ACL - Access Control List
what has conditions, scripts, and roles and can limit security
ACL - Access Control List
what is the duration of the elevated role
one login session
when is a notification sent out
when an event has been fired
what are three things that can send a notification
- Script, 2. Business Rule, 3. Workflow
can a user open an incident by email, if so what is utilized
inbound email action
where can you view information about system activity
system logs
if the system is going to be upgraded, what will be exempt from the upgrade
any record that has been altered from the base state by the customer
what module tracks all upgrades made to the system
system diagnostics > upgrade history
what does SaaS stand for
software as a service
Where does the home icon take you and what does the icon look like
takes you to to the homepage and the icon looks like a little home
