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ServiceNow > Sys Admin test 1-50 > Flashcards

Sys Admin test 1-50 Flashcards

1
Q

what provides a guide for moving data from import sets

A

Transform Map

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2
Q

How do you change the sort sequence of fields or tasks

A

Modify the order field

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3
Q

Tables and fields can be manipulated where

A

Form, Tables and Columns

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4
Q

What is the sequencing of publishing a knowledge article?

A

Draft > Review > Publish

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5
Q

What are the 3 basic components of workflow

A

Approvals, notifications, tasks

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6
Q

How do you modify or create a workflow

A

Utilize the graphical workflow editor

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7
Q

Where do you go in ServiceNow to change the banner and colors

A

system properties > CSS properties

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8
Q

to access the control list you have to have which access

A

Security Admin

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9
Q

Where do you go to delete tables

A

Tables and columns, choose delete then type the word delete

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10
Q

What is a row

A

A record is a row

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11
Q

What is a column

A

a field is a column

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12
Q

what do incident, problem and change have in common

A

They all save to the task table

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13
Q

if importing data, how do you keep from importing duplicates

A

use the coalesce feature to match records using a unique field as the key

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14
Q

what controls what data users can access

A

ACL - Access Control List

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15
Q

where do you go to add/modify a service catalog item

A

service catalog > maintain item

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16
Q

what is stored in a table

A

data

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17
Q

how are users related to roles or groups

A

1 to many relationships

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18
Q

what are update sets

A

groups of customizations that can be moved from one instance to another

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19
Q

what is a CI

A

configuration item

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20
Q

what is BSM

A

Business Service Management BSM map graphically displays the configuration items, CI, that support a business service

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21
Q

what is a tool that will auto-populate the CMDB about your windows computer

A

Help the Help desk

22
Q

what is a record producer

A

a specific type of catalog item that allows end users to create task based records such as incident from the service catalog

23
Q

Does ESS have a role

A

No

24
Q

When you open a service catalog and click the order button what gets created

A

REQ, RITM, Task

25
Q

what are the following: select box, single line text, reference, check box, multiple choice

A

Variable types

26
Q

What is a variable set

A

Unit of variables that can be shared between catalog items

27
Q

what are the six workflow activities

A

notifications, tasks, approvals, timers, utilities, conditions

28
Q

if a request is rejected what happens

A

a notification is sent and the status is set to cancelled

29
Q

service catalog workflow can be attached in 3 ways

A
  1. manually on the catalog item form, 2. automatically based on conditions, 3. automatically if no other workflows attached
30
Q

SLAs include action that can be triggered when during the lifecycle

A

Anytime

31
Q

What is the difference between SLA, OLA, and underpinning Contracts

A

Type Field

32
Q

Which workflow is designed to be used over and over again

A

default SLA Workflow

33
Q

retroactive start when activated does what

A

sets start to equal when the ticket was created

34
Q

what are the steps in an SLA

A

start, stop, pause

35
Q

what two things are run on the client side and what two things are run on the server side

A

UI Policy/Client Script is client side and business rule/data policy is server side

36
Q

how is a field made to be read only

A

UI Policy

37
Q

What controls enable admins to set mandatory and read only states for fields and can be used to enforce data consistence across applications

A

Data Policy

38
Q

what is a business rule

A

A piece of JavaScript configured to run when a record is displayed, inserted, updated, deleted or when a table is queried. It can be set to run before or after the database action has occurred

39
Q

how do you limit file attachements

A

?

40
Q

What is a security rule at the row and column level that is executed when attempting to access a ServiceNow table

A

ACL - Access Control List

41
Q

what has conditions, scripts, and roles and can limit security

A

ACL - Access Control List

42
Q

what is the duration of the elevated role

A

one login session

43
Q

when is a notification sent out

A

when an event has been fired

44
Q

what are three things that can send a notification

A
  1. Script, 2. Business Rule, 3. Workflow
45
Q

can a user open an incident by email, if so what is utilized

A

inbound email action

46
Q

where can you view information about system activity

A

system logs

47
Q

if the system is going to be upgraded, what will be exempt from the upgrade

A

any record that has been altered from the base state by the customer

48
Q

what module tracks all upgrades made to the system

A

system diagnostics > upgrade history

49
Q

what does SaaS stand for

A

software as a service

50
Q

Where does the home icon take you and what does the icon look like

A

takes you to to the homepage and the icon looks like a little home

ServiceNow (12 decks)

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