Sys Admin test 101-150

Question 1

What is an access control

Answer 1

A security rule defined and set at the row and column level

Question 2

What is the access control evaluation

Answer 2

Specific to general if all conditions are true (conditions, scripts and roles)

Question 3

In a SLA Definition, which conditions will trigger an SLA

Answer 3

Start condition, Stop condition and Pause conditions

Question 4

Name the four ways in which the knowledge base can be populated

Answer 4

1. Manually, 2. From the service catalog with a record producer, 3. Automatically from events, 4. From existing incidents or tasks

Question 5

What is the knowledge base hierarchy

Answer 5

Topics, Categories, Articles

Question 6

How do you protect KB articles

Answer 6

Roles

Question 7

How do you allow users to access KB without logging in

Answer 7

Make it public and protect it with a role

Question 8

What do you call an indication to the SN processes that something notable has occured

Answer 8

Event

Question 9

What two processes can cause events

Answer 9

User actions, Scripts (business rules/workflows)

Question 10

What contains a record of every generated event

Answer 10

Event Que

Question 11

What do events trigger

Answer 11

Notifications

Question 12

What does a notification contain

Answer 12

A mix of static and dynamically determined content

Question 13

why would you clone an instance

Answer 13

to copy prod over a sub-prod instance

Question 14

what are the three release types

Answer 14

1. Future, 2. Patch, 3. Hotfix

Question 15

Are user customization records upgraded

Answer 15

No

Question 16

What are best practices response times

Answer 16

Total response time - network and browser and server 3 seconds, Server response time below 800ms

Question 17

What is a dashboard of frequently used content with reports

Answer 17

a homepage

Question 18

what do you call a mapped graphic image on a homepage that is packed reports

Answer 18

a gauge

Question 19

What is used to measure and evaluate the effectiveness of IT service management process

Answer 19

metrics

Question 20

What do metrics measure

Answer 20

Data over time to show past history

Question 21

what is a measurement of the set amount of time for a task to reach a certain condition

Answer 21

SLA

Question 22

What do you call it when an SLA is not met

Answer 22

Breached

Question 23

what are the three major components that power SLA

Answer 23

1. SLA definition/Task SLA, 2. SLA Workflow, 3. SLA Automation (business rule and scheduled job)

Question 24

What are the three types of SLA

Answer 24

1. SLA, 2. Operational Level Agreement (OLA) how departments work together, 3. Underpinning Contract (UC) outside suppliers

Question 25

What three conditions define an SLA

Answer 25

Start, Stop Pause

Question 26

What is another name for customer updates

Answer 26

Customizations

Question 27

Multiple Choice, Single Line text, and select box are what type of elements in service now

Answer 27

variables

Question 28

What is a robust ordering system for services, hardware and software and the central repository of goods and services that an IT service desk provides for users

Answer 28

Service Catalog

Question 29

Name the five major components of the Service Catalog

Answer 29

1. Record Producers, 2. Items, 3. Variables, 4. Order Guides, 5. Workflows

Question 30

What are four items that orders from the service catalog generate

Answer 30

1. REQ, 2. RITM, 3. Catalog Task,4. Assignment group

Question 31

What are three service catalog best practices

Answer 31

1. define an order guide, 2. group items in order guides, 3. use questions to present item options

Question 32

the workflow transition determines which activity is performed based on an evaluation of which workflow element

Answer 32

the workflow transition determines which activity is performed based on an evaluation of workflow condition

Question 33

which ServiceNow application automates simple or complex multi-system tasks on remote servers that are normally done manually

Answer 33

The servicenow application that automates simple or complex multi-system tasks on remote servers that are normally done manually is orchestration

Question 34

by default in ServiceNow, what customizations are added to Update Sets

Answer 34

Changes made to a form

Question 35

what do you use to import data from various sources and map data into SN tables

Answer 35

Import set

Question 36

What determines the relationship between the import set table and an existing servicenow table

Answer 36

transform map

Question 37

what are the three steps for using import sets and transform maps

Answer 37

1. Load data, 2. Create Transform MAP, 3. Run Transform

Question 38

What does coalescing do before a transform

Answer 38

Makes a field the unique key

Question 39

what table is used to track changes in an update set

Answer 39

customer update [sys_user_xml] table

Question 40

what four elements cannot be customized with update sets

Answer 40

1. New Records, 2. New users and groups, 3. Modified data, 4. Schedules

Question 41

can homepages be added to update sets

Answer 41

No, homepages can only be changed manually

Question 42

Should you include few or many changes in one Update Set

Answer 42

Many

Question 43

Can two update sets be merged

Answer 43

Yes

Question 44

What is the four part sequence of the production instance to run an Update Set

Answer 44

1. Retrieve, 2. Preview, 3. Commit, 4. Apply

Question 45

What is a form

Answer 45

A form displays a single record from a table

Question 46

Where does one go to write the prod instance to the dev environment

Answer 46

System clone > administration > Clone targets

Question 47

What is a list

Answer 47

A list is a structure that displays information from a table

Question 48

what are the four list interface elements

Answer 48

1. Title bar, 2. breadcrumbs, 3. column headings, 4. fields

Question 49

what is a field

Answer 49

a field is a cell in a table. Each field holds an individual piece of data

Question 50

What field type in a list is not sortable

Answer 50

Timefields