Certification Training Part 3

Question 1

What stores structure and relationship definitions

Answer 1

Data Dictionary

Question 2

What three tables provide Data Dictionary and relationship information

Answer 2

sys_dictionarysys_documentationsys_db-object

Question 3

How do you establish the sequence for displaying lists

Answer 3

Order field - Best practice 3 digit numbers

Question 4

What does CI stand for

Answer 4

Configuration item

Question 5

What is a series of tables that contains all the assets and business services controlled by a company

Answer 5

Configuration Management Database(CMDB)

Question 6

What do you call a tangible device or intangible dedicated software in the CMDB

Answer 6

A Configuration Item

Question 7

What is the core CI table

Answer 7

cmdb_ci

Question 8

What is the CI relationship table

Answer 8

cmdb_rel_ci

Question 9

List CI examples

Answer 9

A physical entity-such as a computer or router (computers/devices on the network)A logical entity-such as an instance of a database (software contracts and licenses)Conceptual-such as a Requisition Service (Business Services)

Question 10

What are the two base tables of ServiceNow?

Answer 10

Task and Configuration Item (CI)

Question 11

List Benefits of the Configuration Management Database (CMDB)

Answer 11

Locate failed changes and associate incidents, Facilitate quick analysis of impact helping to reduce or eliminate downtime, cost savings

Question 12

What is a BSM map

Answer 12

a Business Service Map graphically displays the CIs that compose a biz service and indicates status

Question 13

After the High Security plugin is activated, a security_admin privilege is created. What is an elevated privilege

Answer 13

A role that has special permissions for the duration of the log in session

Question 14

To access the control list you have to have which access

Answer 14

security_admin

Question 15

Where is the user record stored

Answer 15

In the User sys_user table

Question 16

Where are groups stored

Answer 16

Sys_user_group table

Question 17

Where are roles stored

Answer 17

Sys_user_role table

Question 18

What is a collection of permission to grant access and assign security

Answer 18

A role

Question 19

Name the four built-in roles

Answer 19

System Admin, Specialized admin, ITIL, ESS

Question 20

What does a role inherit

Answer 20

All the permissions of any other roles it includes

Question 21

what is the best practice for users/groups/roles

Answer 21

Assign users to groups, map roles to groups. Don’t map roles to users. Apply general roles to large groups and specific roles to smaller groups

Question 22

What are the 3 levels of access

Answer 22

System (username/password), Applications and modules (roles), Tables and Fields (system properties/access control)

Question 23

where are row and column security set

Answer 23

Access Control in Tables and Fields

Question 24

Where is Table security set

Answer 24

System Property in Tables and Fields

Question 25

What are the three ways Access Control Rules are defined

Answer 25

Conditional Expressions/Scripts/Roles