Sys Admin test 201-224 Flashcards
What are five best practices when working with update sets
a. Have a plan to manage changes, identify a common migration path
b. Communicate efficiently by knowing whats being developed and make sure administrators are aware of developments
c. Include many changes in one set
d. Group like items in a small manageable set
e. Use preview before moving update sets
True or False - Do not delete update sets? What are three reasons for this
True - Deleting update sets is not recommended for three reasons
- It does not undo the updates
- It removes any record of who applied customization’s to any instance
- Next upgrade, customizations will be over written
what is an import set and what are two aspects of an import set
An import set is a tool used to import data from various data sources and then map that data into servicenow tables.
1) This is an admin function
2) Data that already matches or exists is skipped.
What is the purpose of the import set table
It acts as a staging area for records imported
what are three file types and three network sources for imports
File types • 1. CSV • 2. EXCEL • 3. XML Network • 1. HTTP • 2. FTP • 3. JDBC
Name six aspects of transformation maps
a. Kinda like Extract, Transform, load except its Import transform load.
b. Map source data to destination table
c. Allow you to transform import data into Servicenow format you desire.
d. Any table in servicenow table is a potential destination for transformation of an import set
e. Any field within a table can serve as a potential destination for transformation from a field within an import set.
f. You can reuse existing transform maps for mapping data
What is the task table and what does it provide
Task [task] is one of the core tables provided with the base system.
It provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables.
In addition, any table which extends task can take advantage of task-specific functionality for driving tasks.
What is UI policy? Provide four examples of UI Policy.
a. UI policy is client side business rules (like active links in Remedy).
b. Examples of ui policy - by qualification or criterion
i. Make a Close Notes field mandatory
ii. Hide the Opened by field
iii. Make the Priority, Severity, and Urgency fields read-only
iv. Run a client script that displays an alert message
What are UI actions? give three examples of form UI Actions and three examples of List UI Actions
UI Actions are an easy way to put buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities. These buttons, links, and context menu items can be scripted, making them more powerful.
i. UI Actions include:
1. Form buttons
2. Form context menu items (right-click the header)
3. Form links (Related Links in a form)
4. List buttons
5. List context menu items (right-click a record)
6. List choices (at the bottom of a list)
7. List links (Related Links at the bottom of a list)
ii. UI actions are given access via permission
What is a client script
A client script is one that is created in the clients scripts form and shipped to the client (the browser), and they run there instead of on the server.
What is a business rule? When does it run?
In the case of a query when does a business rule run?
What does a business rule create to facilitate email notification and script actions?
A business rule is a piece of JavaScript configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried.
A business rule can be set to run before or after the database action has occurred.
In the case of a query, the business rule runs before the database operation, so that the data returned to the user is appropriate to his system privileges (user roles).
A typical business rule might execute a script after a user updates an incident or escalates the priority of a change request.
A business rules can be used to facilitate email notification and script actions by creating new events.
where do business rules
A client script is one that is created in the clients scripts form and shipped to the client (the browser), and they run there instead of on the server.
What is workflow? what is a processed in the workflow steps, what are three aspects of the processing
a. A workflow is a virtual representation of tasks consisting of connected steps planned out in a sequential manner
b. For each step in the workflow, an activity is processed
i. The behavior is determined when the activity begins
ii. Workflows provide a summary of workflow progress by updating any field designated as a stage field.
iii. Workflows are tracked in the sc_request table
What are three ways to attach workflows to particular requests
a. Manually, on the catalog item form
b. Automatically based on condition
c. Automatically if there are no other workflows
Once the Service Catalog Request is submitted, to what five workflow stages does the request go
a. Waiting for approval
b. Fulfillment
c. Delivery
d. Completed
e. (Request Cancelled)
