Supply Process Flashcards
Potential questions
Potential questions
What does a user do to obtain more toner?
What steps do they need to follow?
Who all is involved in the procurement process?
Who places the order for toner?
Do users typically order backups or more than they currently need?
Does the organization stock toner?
Do users regularly run out of toner & ask for emergency orders?
Who owns the toner budget?
Who does the organization typically buy toner from?
Is this the same vendor that provides office supplies?
Example workflow
Device runs out of toner>
User checks toner cabinet for toner>
User contacts purchasing to order toner >purchasing goes to vendor website to order toner>toner is ordered >toner shows up 5 days later (while user is down)>toner bill is received by accounts payable >AP validates charge> AP charges back cost center>AP process bill & cuts a check to the vendor
How it works with HP?
Printer orders toner free m HP automatically through the HP MPS system (ATR)>toner ships directly to the location with the tagged information on which printer needs it
Why
Understanding the toner lifecycle, including budget, storage, steps to acquire, time involved & people involved identifies areas to position effective win themes
