Strategic planning

Question 1

Strategic Planning in Pharmacy Operation

Answer 1

1. What is the primary objective of business planning in the pharmacy environment?
2. What are the** important components** of a business plan for a proposed clinical pharmacy service?
3. What are the principal factors to include in an analysis of the potential financial performance of a proposed new program?
4. For whom is a business plan written?

Question 2

is one of the most common types of planning that is conducted
by health care organizations.

Answer 2

Strategic planning

Question 3

True or False: Strategic planning is not unique to pharmacies or health care organizations; in
fact, it represents a core management activity that is employed
by all businesses.

Answer 3

True

Question 4

represents the purposeful efforts taken by an organization (for
our purposes, a pharmacy organization) to maximize its future
success.

Answer 4

planning

Question 5

Other term for planning

Answer 5

management planning

Question 6

Who has the duty of management planning

Answer 6

Duties of Manager

Question 7

Long term (5–20 years); scope includes all aspects of the organization;

viewpoint is external—how the
organization interacts with or controls

its environment.

Answer 7

Strategic Planning

Question 8

To ensure that the organization is doing the right thing Addresses what business the organization is in, or ought to be in, provides a framework for more detailed and day-to-day decisions.

Answer 8

Strategic planning

Question 9

Short term (1–5 years); scope is specific to the immediate actions that need to be taken to move the organization forward;

viewpoint is internal—day-to-day accomplishment

Answer 9

Operational planning

Question 10

To ensure that the organization is prepared perform the immediate tasks and objectives to meet the goals and strategy of the organization. To ensure that the organization is doing things right.

Answer 10

Operational planning

Question 11

Short term (1–5 years); can be used to make decisions to start a new business, expand a business, or terminate a business.

Answer 11

Business planning

Question 12

Midterm (1–10 years); scope is specific to the resource or resources defined in he plan—specific resources may include human resources, information/technology resources,
financial resources, capital and
facilities, and others; viewpoint is
internal—the resource needs of the organization.

Answer 12

Resource planning

Question 13

To ensure the resources necessary to achieve the goals and strategy of the organization.

____________ can be comprehensive (all resources needed to achieve goals and strategic plan of the organization) or can focus on a specific type of resource.

Answer 13

Resource planning

Question 14

Midterm (1–10 years); scope specific to the structural aspects of the organization including divisions, reporting relationships, coordination, control; viewpoint is internal—how the company organizes itself.

Answer 14

Organizational planning

Question 15

Short to long term (1–20 years); scope is specific to the particular situation that may occur; viewpoint is both external
(if the situation is created in the environment) and internal.

Answer 15

Contingency planning

Question 16

To provide a fallback option or direction should the original strategy of the organization fail or should something unexpected occur. Contingency planning can occur for a specific anticipated situation, the most common of which are business-related crises (such as a labor strike), natural disasters, and changes in management personnel.

Answer 16

Contingency planning

Question 17

Steps in the Planning Process

Answer 17

1. Define or Orient
2. Assess
3. Establish goals
4. Identify
5. Establish Objectives
6. Define responsibilities
7. Write and communicate
8. Monitor progress

Question 18

_______ the planning process to a
singular purpose or a desired result (vision/mission).

Answer 18

Define or Orient

Question 19

______ the current situation.

Answer 19

Assess

Question 20

Establish ______.

Answer 20

goals

Question 21

_________ to reach those goals.

Answer 21

Identify strategies

Question 22

Establish _______ that support progress toward those goals.

Answer 22

objectives

Question 23

_________ and timelines for each
objective.

Answer 23

Define responsibilities

Question 24

_______ the plan.

Answer 24

Write and communicate

Question 25

________ toward meeting goals and objectives.

Answer 25

Monitor progress

Question 26

An important part of the process of strategic planning is

Answer 26

to create momentum and to motivate personnel within the pharmacy organization.

Question 27

Strategic planning has a lot to do with defining what a company is all about and creating a “______” about the organization.

Answer 27

story

Question 28

The communication of the organization’s story occurs across a number of different statements that may be products of _________

Answer 28

strategic planning

Question 29

Most essential of these statements are the ________

Answer 29

vision statement and the mission statement.

Question 30

what the pharmacy organization wants to be at some future time point.

Answer 30

Vision

Question 31

True or False: The vision shouldn't be too complex and multidimensional, but the statement should be short.

Answer 31

False, The vision may be complex and multidimensional, but the vision statement should be short.

Question 32

The __________ should make people think and should motivate people to strive something greater.

Answer 32

vision statement

Question 33

Defines your purpose

Answer 33

Mission

Question 34

Extends your mission to an ideal future state

Answer 34

Vision

Question 35

A company vision statement should ________ to _______ for the organization.

Answer 35

inspire employees, create a different future

Question 36

The _________ of the organization is used in the strategic planning process as both the beginning point and the end point.

Answer 36

Vision

Question 37

The vision is also used to define _______ of the organization.

Answer 37

the mission

Question 38

The _____ is also used to define the mission of the organization.

Answer 38

Vision

Question 39

True or False: That is, once the vision is set, then strategic planning is about how to reach that end point.

Answer 39

True

Question 40

drives both the mission of the organization and its values, and presumably, these together guide the daily business decisions

Answer 40

Vision

Question 41

The ________ is the purpose of the company.

Answer 41

Mission

Question 42

defines what the company does or is.

Answer 42

Mission statement

Question 43

It is a statement of the present going ahead into the near future.

Answer 43

mission statement

Question 44

It is a document written to create a sense of purpose for customers and employees.

Answer 44

mission statement

Question 45

True or False: The mission statement should be short—usually no more than Three sentences.

Answer 45

false, two

Question 46

It focuses on the common purpose of the organization and may draw from the values or beliefs held by the organization.

Answer 46

Mission statement

Question 47

The mission statement ________ from others that _____

Answer 47

should help to differentiate the company, provide the same products or services.

Question 48

Example: The department will achieve an organized approach to cost containment and cost reduction.

Answer 48

Strategy

Question 49

Example: Develop an ongoing workload-monitoring system based on a system of pharmacy service units.

Answer 49

Goal

Question 50

Example: To develop a workload-monitoring system that identifies distributive and clinical workload by satellite area To use the workload statistics to predict staffing needs To evaluate overuse and underuse of staff based on the need for the activities performed

Answer 50

Objectives

Question 51

Examples: Determine what distributive and clinical indicators will be used Develop a method for collecting the workload statistics Collect hours worked by staff category and satellite area Develop a monthly productivity report by area Analyze staffing patterns in comparison with workload statistics

Answer 51

Tasks/action plans