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IJ DATA 2 > Strategic Plan > Flashcards

Strategic Plan Flashcards

1
Q

Describe the five Strategic Plan Goals:

A
  1. Protect Life and Property
  2. Provide Superior Service to the Public & Assistance to Allied Agencies.
  3. Enhance Public Trust Through Community Outreach & Partnerships
  4. Invest In Our People
  5. Identify & Respond to Evolving Law Enforcement Needs
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2
Q

Describe the Department’s Mission:

A

Provide the highest level of Safety, Service, and Security

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3
Q

Describe the vision of the Strategic Plan:

A

A trusted leader in law enforcement ensuring California is the safest place to live and travel.

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4
Q

Describe the Department’s Organization Values:

A

FREE

  • Fairness
  • Respect for others
  • Ethical practices
  • Equitable treatment for all
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5
Q

Describe the Department’s Professional Values (GO 0.8):

A

CHP PRIDE
Courage
Honesty
Professionalism

Principles
Respect
Integrity
Dedication
Esprit de Corps
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6
Q

By 2019, the Department’s goal to reduce fatalities within CHP jurisdiction by ______%.

A

10%

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7
Q

Goal 2E is to expand educational, marketing, and awareness programs to inform the public and stakeholders about CHP roles, programs, and functions. How often is the Department supposed to conduct a public poll to gauge perceptions and experiences?

A

Every two years, 2016, and 2018. Remember this strat plan runs from 2015-2019

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8
Q

By 2019, the Department’s goal to reduce the number of CMV-involved collisions within CHP jurisdiction by ______%.

A

10%

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9
Q

By 2019, the Department’s goal to reduce vehicle theft statewide by ______%.

A

5%

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10
Q

Goal 2H is to enhance environmentally sustainable practices within our fleet, operations, and facilities. By ____ (year) we are to ensure all CHP facilities are ___ (percent) more energy efficient from ____ (year) levels?

A 
Year = 2018
Percent = 20%
Year = 2003 levels
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11
Q

Each year, Divisions will maintain at least _____ FRO, FRA, HMIC instructors.

A

Four

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12
Q 
Goal 3A is to demonstrate integrity and respect during each interaction with the public.  By \_\_\_\_ (year) we are to decrease the percentage of sustained citizen's complaints by \_\_\_ (percent) based on 
a \_\_\_\_\_ (number)-year average?
A 
Year = 2019
Percent = 10%
Number = 3-year
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13
Q

Goal 3B is to Demonstrate departmental integrity, transparency, and accountability. Every ___ (number) year(s) all Divisions are to conduct HPM 22.1, Command Inspection Program, chapter __ (number) for each Area.

A

Number = 2 years (2015, 2017, and 2019)

Chapter 34, Command Environment Assessment Inspections

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14
Q

Goal 3D is to identify and respond to the specific public safety needs of communities and stakeholder groups. Each ____ (how often) every command will ________ the unique _____ within their community and ___________ them into their individual strategic planning process.

A

Each year

will identify

unique needs

and incorporate

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15
Q

Goal 2C is to improve customer service. Each year we are to meet the current National Emergency Number Association (NENA) 9-1-1 call answering response time. What is the standard set by NENA for 9-1-1 call answering?

A

90% of calls answered in 10 seconds

95% of calls answered in 15 seconds

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16
Q

Goal 2C is to improve customer service. By ____ (year) the Department is supposed to increase availability of injury/PDO collision reports within _ (number) days to ___ (percent) statewide.

A 
Year = 2019
Number = 8 days
Percent = 95%
17
Q

Goal 2E is to expand educational, marketing, and awareness programs to inform the public and stakeholders about CHP roles, programs, and functions. How often is the Department supposed to conduct a public poll to gauge perceptions and experiences?

A

Every two years, 2016, and 2018. Remember this strat plan runs from 2015-2019

18
Q

Goal 4A is to enhance employee safety and wellness. By ____ (year) we are to increase our uniform employees voluntarily participating in the annual fitness challenge by ___ (percent) from ____ (year) levels?

A

Year = 2019

Percent = 25%

Year = 2014 levels

19
Q

Goal 4A is to enhance employee safety and wellness. By ____ (year) we are to reduce occupational injuries and illnesses by ___ (percent) using a prior three-year average?

A

Year = 2019

Percent = 5%

20
Q

Goal 2H is to enhance environmentally sustainable practices within our fleet, operations, and facilities. By ____ (year) we are to ensure all chp facilities are ___ (percent) more energy efficient from ____ (year) levels?

A 
Year = 2018
Percent = 20%
Year = 2003 levels
21
Q

Goal 3A is to demonstrate integrity and respect during each interaction with the public. By ____ (year) we are to improve customer satisfaction poll results by ___ (percent) every _ (number) years?

A 
Year = 2019
Percent = 5%
Number = 2
22
Q 
Goal 3A is to demonstrate integrity and respect during each interaction with the public.  By \_\_\_\_ (year) we are to decrease the percentage of sustained citizen's complaints by \_\_\_ (percent) based on 
a \_\_\_\_\_ (number)-year average?
A 
Year = 2019
Percent = 10%
Number = 3-year
23
Q

Goal 3B is to Demonstrate departmental integrity, transparency, and accountability. Every ___ (number) year(s) all Divisions are to conduct HPM 22.1, Command Inspection Program, chapter __ (number) for each Area.

A

Number = 2 years (2015, 2017, and 2019)

Chapter 34, Command Environment Assessment Inspections

24
Q

Goal 3D is to identify and respond to the specific public safety needs of communities and stakeholder groups. Each ____ (how often) every command will ________ the unique _____ within their community and ___________ them into their individual strategic planning process.

A

Each year

will identify

unique needs

and incorporate

25
Q

Goal 3F is to expand our Explorer Post programs. By ____ (year) we are to increase our Explorer Post PROGRAMS by ___ (percent) from ____ (year) levels?

A

Year = 2019

Percent = 50%

Year = 2014 levels

26
Q

Goal 3F is to expand our Explorer Post and Senior Volunteer programs. By ____ (year) we are to increase our Explorer Post MEMBERSHIP by ___ (percent) from ____ (year) levels?

A

Year = 2019

Percent = 20%

Year = 2014 levels

27
Q

Goal 3F is to expand our Explorer Post and Senior Volunteer programs. By ____ (year) we are to increase our Senior Volunteer membership by ___ (percent) from ____ (year) levels?

A

Year = 2019

Percent = 20%

Year = 2014 levels

28
Q

Goal 4A is to enhance employee safety and wellness. By ____ (year) we are to increase our uniform employees voluntarily participating in the annual fitness challenge by ___ (percent) from ____ (year) levels?

A

Year = 2019

Percent = 25%

Year = 2014 levels

29
Q

Goal 4A is to enhance employee safety and wellness. By ____ (year) we are to reduce occupational injuries and illnesses by ___ (percent) using a prior three-year average?

A

Year = 2019

Percent = 5%

30
Q

Goal 4F is to assess our culture to improve employees’ pride and passion about public service. How often is the Department supposed to conduct an anonymous employee survey to assess the CHP culture?

A

Every two years (2015, 2017, and 2019)

IJ DATA 2 (13 decks)

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