Stakeholder Management

Question 1

What is the iceberg model

Answer 1

This model recognises there are obvious stakeholders who are very visible, and less obvious stakeholders who may not be immediately visible.

Question 2

How have I applied knowledge to ensure all parties are aligned with

Answer 2

First of all, I identify the relevant parties in relation to the project. I conduct a workshop at the start of the project to ensure that we are all working togehter to identify the objectives

Question 3

Explain my use of identification, analysis, matrix and engagement techniques

Answer 3

On my Little Stour Project, I conducted a workshop to do the first three parts of this. I worked with them to identify various stakeholders on the project. We used the power/interest analysis to assign them into roups and matrix them. I then created communication strategies for each, and logged this in my project management plan. This was a good example of the iceberg model, as the stakeholders that were not identified were troublesome ones!

Question 4

Have I prepared a RACI chart

Answer 4

Yes, I prepared one for my mains replacement projects. I worked with the wider team to understand their

Question 5

When have I worked with a difficult stakeholder

Answer 5

Mains replacement project. Internal stakeholder was very opinionated and political. Approached situation by having more discussions one on one with them. Understood their frustrations, and worked with them to address it.

Question 6

How do I identify stakeholders?

Answer 6

I start with the easy ones - client, end user, any regulatory bodies. I then will come up with a list of others, on my mains replacemnt projects this also includes highways authorities, local councils, environmental groups etc. I would then have a session with the wider team to try and identify any I’d missed.

this should be treated as something similar to a risk register - created at the outset, but constantly updated and revisited.

Question 7

Two stakeholders with competing objectives

Answer 7

I have - on many of my projects! I’ve had situations where the regulator wants a project complete to the highest quality, and the client wants it completed for the lowest possible budget.

I manage this situation by identifying common ground. For example, identifying that