Stakeholder Engagement and Management Flashcards
What is a stakeholder?
An individual, group, or organization that may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project, program, or portfolio
Defined in the PMBOK® Guide 7th Edition.
What are the key activities in Stakeholder Engagement?
- Identify Stakeholders
- Plan Stakeholder Engagement
- Manage Stakeholder Engagement
- Monitor Stakeholder Engagement
Activities are essential for effective stakeholder management.
What does Stakeholder Analysis involve?
A process of systematically gathering and analyzing quantitative information to determine whose interests should be taken into account
Courtesy of the PMBOK Guide.
What should be included in the Stakeholder Register?
- Name
- Organization
- Role
- Interest
- Influence
- Unique Facts
- Expectations
The Stakeholder Register is a project artifact that helps in managing stakeholders.
What factors should be analyzed regarding stakeholders?
- Power / Degree of Influence
- Impact
- Attitude/Beliefs/Experiences
- Expectations
- Proximity to
- Personal Interest
- Risk appetite / threshold
Understanding these factors is essential for stakeholder engagement.
True or False: Stakeholder engagement is a one-time process.
False
Understanding and analyzing stakeholders is an ongoing action.
What are the types of stakeholder communications?
- Push Communications
- Pull Communications
- Interactive Communications
Each type serves different purposes in stakeholder engagement.
Fill in the blank: Stakeholders can make or break a _______.
[your project]
This emphasizes the importance of managing stakeholder relationships.
What is involved in managing stakeholder expectations?
- Work collaboratively with stakeholders
- Gather, interpret, and prioritize requirements
- Resolve issues
- Negotiate and problem-solve
Active listening and interpersonal skills are key in this process.
What methods can be used to monitor stakeholder engagement?
- One-on-one meetings
- Project review meetings
- Surveys
Continuous evaluation of stakeholder engagement strategy effectiveness is crucial.
What is the Net Promoter Score (NPS)?
A measure of the likelihood to recommend a brand, product, or service
Used as a method for measuring stakeholder satisfaction.
What are the considerations for tailoring stakeholder engagement strategies?
- Collaborative environment
- Stakeholder diversity
- Effective communication technologies
- Language considerations
- Relationship networks
Tailoring strategies enhances engagement effectiveness.
What skills are essential for engaging stakeholders?
- Active listening
- Interpersonal skills
- Conflict management
- Leadership skills
These skills are vital for successful stakeholder management.
What should project managers be aware of regarding stakeholders?
Events occur and projects evolve; be aware of new stakeholders or changing priorities
This awareness helps in effective stakeholder management.
What is the importance of monitoring stakeholder relationships?
To tailor strategies for engagement and ensure stakeholder involvement
Effective monitoring can lead to better project outcomes.
What is the significance of understanding stakeholders’ unique values and beliefs?
These elements can lead to opportunities and possible threats for the project
Understanding these factors aids in effective stakeholder engagement.
