Stakeholder Flashcards
What are the classifications of the engagement level of stakeholders?
Unaware resistant neutral supportive and leading
The plan stakeholder engagement process entails what?
Plan stakeholder engagement is the process of developing approaches to involve project stakeholders based on the needs, expectations, interests, and potential impact on the project
What are the triggers that signify updates to the stakeholder engagement plan?
Typical trigger situations requiring updates to the plan include but are not limited to: when it is the start of a new phase of the project when there are changes to the organization structure or within the industry when new individuals or groups become stakeholders; current stakeholders are no longer part of the stakeholder community, or the importance of particular stakeholders to the project’s success changes; and when outputs of other project process areas such as change management, risk management, or issue management require review of the stakeholder engagement strategies.
What are the inputs to the plan stakeholder engagement process?
Project management plan
Project charter
Organizational process assets
Enterprise environmental factors
Project documents
Agreements
What is the output to the plan stakeholder engagement process?
Stakeholder engagement plan
What are the tools and techniques used in the plan stakeholder engagement process?
Expert judgment
Data gathering
Data analysis
Data representation
Decision making
Meetings
What does the manage stakeholder engagement process involve?
Activities such as: engaging stakeholders out of appropriate project stages to obtain, confirm, or maintain their continued commitment to the success of the project; managing stakeholder expectations through negotiation and communication; addressing any risks or potential concerns related to stakeholder management and anticipating future issues; and clarifying and resolving issues that have been identified.
What interpersonal and team skills should a project manager use during the manage stakehold engagement process?
Conflict management, cultural awareness, negotiation, observation/ conversation and political awareness is achieved through understanding the power relationships within and around the project.
What are the inputs to the manage stakeholder engagement process?
Project management plan
Organizational process assets
Enterprise environmental factors
Project documents
What are the outputs to the manage stakeholder engagement process?
Project management plan updates
Project document updates
Change requests
What are the tools and techniques used in the manage stakeholder engagement process?
Expert judgment
Ground rules
Communication skills
Meetings
Interpersonal and team skills
What does the monitor stakeholder engagement process entail?
Monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans
What is the key benefit of the monitor stakeholder engagement process?
The key benefit of this process is that it maintains or increases the efficiency and effectiveness of stakeholder engagement activities as the project evolves and its environment changes
What are the inputs for the monitor stakeholder engagement process?
Project management plan
Project documents
Enterprise environmental factors
Organizational process assets
Work performance data
What are the outputs for the monitor stakeholder engagement process?
Project management plan updates
Project document updates
Change requests
Work performance information
