Quality

Question 1

What is the best definition of project quality management?

Answer 1

Project quality management includes the processes for incorporating the organizations quality policy regarding planning, managing and controlling project and product quality requirements in order to meet stakeholder’s objectives. Project quality management also supports continuous process improvement activities as undertaken on behalf of the performing organization.

Question 2

What is cost of quality (COQ)?

Answer 2

Cost of quality (COQ) includes all costs incurred over the life of the product by investment in preventing non-conformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements (rework). Cost of quality is often the concern of program management, portfolio management, the PMO, or operations.

Question 3

What is prevention?

Answer 3

Prevention: an intentional activity that ensures the future performance of the project work is aligned with the project management plan.

Question 4

What is an inspection?

Answer 4

Inspection: examination of a work product to determine whether it confirms to documented standards

Question 5

What is attribute sampling?

Answer 5

Attribute sampling: a process that determines whether or not the deliverable conforms to the specifications

Question 6

What is variable sampling?

Answer 6

Variable sampling: process that measures a deliverable’s conformance to a specific degree

Question 7

What are tolerances?

Answer 7

Tolerances: the specified range of acceptable results

Question 8

What are control limits?

Answer 8

Control limits: identifies the boundaries of variation in a process

Question 9

What is quality?

Answer 9

Quality: the degree to which a product fulfills the requirements

Question 10

What is grade?

Answer 10

Grade: the item’s classification based on its technical characteristics

Question 11

What is quality conformance?

Answer 11

Quality conformance: the degree that the product or service meets the established quality requirements

Question 12

What is quality non-conformance?

Answer 12

Quality non-conformance: the degree that the product or service doesn’t meet the established quality requirements

Question 13

What is cost of quality (COQ)?

Answer 13

Cost of quality (COQ) : the cost incurred in ensuring the quality of the project.
Many organizations wisely choose to invest in defect prevention.
Non-conformance requires a higher COQ since the product or service will need to be revisited or replaced.

Question 14

What is benchmarking?

Answer 14

Benchmarking involves comparing actual or planned project practices or the project’s quality standards to those of comparable projects to identify best practices, generate ideas for improvement, and provide a basis for measuring performance. Benchmarked projects may exist within the performing organization or outside of it, or can be within the same application area or other application area.

Question 15

What are the inputs to the plan quality management process?

Answer 15

Project documents
Project management plan
Organizational process assets
Enterprise environmental factors
Project charter

Question 16

What are the outputs for the plan quality management process?

Answer 16

Quality metrics
Project documents updates
Quality management plan
Project management plan updates

Question 17

What are the tools and techniques for the plan quality management process?

Answer 17

Test and inspection planning
Meetings
Expert judgment
Decision making
Data analysis
Data representation
Data gathering

Question 18

What is a quality audit?

Answer 18

A quality order is a structured independent process to determine if project activities comply with organizational and project policies, processes, and procedures.

Question 19

What are affinity diagrams?

Answer 19

Affinity diagrams can organize potential causes of defects into groups showing areas that should be focused on the most. Affinity diagrams are a technique that allows large numbers of ideas to be classified into groups for review and analysis.

Question 20

What do affinity diagrams allow to be classified into groups for review and analysis?

Answer 20

A large number of ideas

Question 21

What are the inputs to the manage quality process?

Answer 21

Project management plan
Project documents
Organizational process assets

Question 22

What are the outputs for the manage quality process?

Answer 22

Project documents updates
Test and evaluation documents
Project management plan updates
Quality reports
Change requests

Question 23

What are the tools and techniques used in the manage quality process?

Answer 23

Quality improvement methods
Design for X (DfX)
Audits
Decision making
Data gathering
Data analysis
Data representation
Problem solving

Question 24

What are test and evaluation documents?

Answer 24

Project documents that describe the activities used to determine if the product meets the quality objectives stated in the quality management plan

Question 25

Manage quality is the process of…

Answer 25

Manage quality is the process of translating the quality management plan into executeable quality activities that incorporate the organizations quality policies into the project

Question 26

What are the inputs to the control quality process?

Answer 26

Project management plan
What performance data
Project documents
Deliverables
Approved change requests
Enterprise environmental factors
Organizational process assets

Question 27

What are the outputs of the control quality process?

Answer 27

Quality control measurements
Project documents updates
What performance information
Project management plan updates
Verified deliverables
Change requests

Question 28

What are the tools and techniques for the control quality process?

Answer 28

Inspection
Testing or product evaluations
Data gathering
Data representation
Data analysis
Meetings

Question 29

What is the main purpose of control charts?

Answer 29

Control charts are used to determine whether or not a process is stable or has predictable performance