staffing (8)

Question 1

_____ has long been an integral part of the management process.

Answer 1

staffing

Question 2

What are other traditional management functions aside from staffing?

Answer 2

planning, organizing

Question 3

The growth of _____ reflects increasing environmental complexity and greater organizational sophistication.

Answer 3

staffing

Question 4

______ involves the acquisition, retention, and development of human resources necessary for organizational success.

Answer 4

human resources management

Question 5

___________ of staffing focused narrowly on hiring people for vacant positions.

Answer 5

Early definitions

Question 6

______ is all about–attracting, developing, and maintaining and energetic workforce.

Answer 6

human resource management, HRM

Question 7

What are the three major subunits of the human resource management process?

Answer 7

attracting a quality workforce, developing a quality workforce, retaining competent and high-performing employees

Question 8

What are the processes involved in attracting a quality workforce?

Answer 8

human resource planning, recruitment/decruitment, selection

Question 9

What are the processes involved in developing a quality workforce?

Answer 9

orientation, training

Question 10

What are the processes involved in retaining competent and high-performing employees?

Answer 10

performance management, compensation and benefits, career development

Question 11

______ is the process of analyzing an organization’s staffing needs and determining how to best fill them.

Answer 11

human resource planning

Question 12

The foundations for human resource planning begin with ______.

Answer 12

job analysis

Question 13

______ is the orderly study of job facets to determine what is done when, where, how, why, and by whom.

Answer 13

job analysis

Question 14

The information obtained during job analysis is then used to write or update _____ that describe specific job duties and responsibilities.

Answer 14

job descriptions

Question 15

______ describes specific job duties and responsibilities

Answer 15

job descriptions

Question 16

The information in a job analysis is used to create _____

Answer 16

job specifications

Question 17

_____ are lists of the qualification–such as education, prior experience, and skills–needed by someone hired for a given job.

Answer 17

job specifications

Question 18

____ is locating, identifying, and attracting capable applicants.

Answer 18

recruitment

Question 19

What are the two types of recruitment?

Answer 19

external, internal

Question 20

The recruitment that takes place on college campuses is one example of ____, in which job candidates are sought from outside the hiring organization.

Answer 20

external recruitment

Question 21

____, by contrast, seeks applicants from inside the organization.

Answer 21

internal recruitment

Question 22

On the other hand, if HR planning shows a surplus of employees, managers may want to reduce the organization’s workforce through ______

Answer 22

decruitment

Question 23

What are some options for decruitment?

Answer 23

firing, layoffs, attrition, transfers, reduced workweeks, early retirements, job sharing

Question 24

____ is the permanent involuntary termination

Answer 24

firing

Question 25

_____ is the temporary involuntary termination; may last only a few days or extend to years

Answer 25

layoffs

Question 26

____ is not filling openings created by voluntary resignations or normal retirement

Answer 26

attrition

Question 27

___ is moving employees either laterally or downward; usually does not reduce costs but can reduce intraorganizational supply-demand imbalances.

Answer 27

transfers

Question 28

____ is having employees work fewer hours per week, share jobs, or perform their jobs on a part-time basis

Answer 28

reduced workweeks

Question 29

____ is providing incentives to older and more senior employees for retiring before their normal retirement date

Answer 29

early retirements

Question 30

____ is having employees share one full-time position

Answer 30

job sharing

Question 31

Selection process: _______; Reasons for rejection: Deficient qualifications, poor references, inappropriate use of social media

Answer 31

screening applicant information

Question 32

Selection process: _______; Reasons for rejection: Not prepared, bad impression, poor interpersonal skills, lacking job skills

Answer 32

interview or site visit

Question 33

Selection process: _______; Reasons for rejection: Poor test scores, negative personality indicators

Answer 33

employment testing

Question 34

Selection process: _______; Reasons for rejection: Physically unfit for job, failed drug test, failed background check

Answer 34

Preemployment checks

Question 35

What are the three selection techniques?

Answer 35

reliability and validity, interviews, employment test

Question 36

_____ means that the selection technique is consistent in how it measures something.

Answer 36

reliability

Question 37

_____ means that there is a clear relationship between what the selection device is measuring and eventual job performance.

Answer 37

validity

Question 38

The ____ remains the most common method of assessment in the selection process.

Answer 38

traditional face-to-face interview with HR staff and/or hiring manager

Question 39

What are other forms of interviews aside from the traditional face-to-face?

Answer 39

telephone interview, virtual or online video

Question 40

_____ are often used to identify a candidate's intelligence, aptitude, personality, interests, and even ethics.

Answer 40

employment tests

Question 41

_____ is the first formal experience of newcomers

Answer 41

orientation

Question 42

____ is a set of activities designed to familiarize new employees with their jobs, coworkers, and key aspects of the organization.

Answer 42

orientation

Question 43

_____ informs the new employee about the company's goals, history, philosophy, procedures, and rules.

Answer 43

organization orientation

Question 44

____ is a set of activities that helps people acquire and improve job-related skills.

Answer 44

training

Question 45

What are 6 training methods?

Answer 45

on-the-job, job rotation, mentoring and coaching, experiential exercises, workbook/manuals, classroom lectures

Question 46

What are three technology-based training methods?

Answer 46

CD-ROM/DVD/videotapes/audiotapes/podcasts, videoconferencing/teleconferencing/satellite TV, E-learning

Question 47

____ employees learn how to do tasks simply by performing them, usually, after an initial introduction to the task

Answer 47

on-the-job

Question 48

____ employees work at different jobs in a particular area, getting exposure to a variety of tasks

Answer 48

job rotation

Question 49

____ employees work with an experienced worker who provides information, support, and encouragement; also called apprenticeships in certain industries

Answer 49

mentoring and coaching

Question 50

_____ employees participate in role playing, simulations, or other face-to-face types of training

Answer 50

experiential exercises

Question 51

_____ employees refer to training workbooks and manuals for information

Answer 51

workbooks/manuals

Question 52

____ employees attend lectures designed to convey specific information

Answer 52

classroom lectures

Question 53

_____ employees listen to or watch selected media that convey information or demonstrate certain techniques

Answer 53

CD-ROM/DVD/videotapes/audiotapes/podcasts

Question 54

____ employees listen to or participate as information is conveyed or techniques demonstrated

Answer 54

videoconferencing/teleconferencing/satellite TV

Question 55

____ internet-based learning where employees participate in multimedia simulations or other interactive modules

Answer 55

E-learning

Question 56

_____ establishes performance standards that are used to evaluate employee performance

Answer 56

performance management systems

Question 57

_____ is the process of formally assessing someone's work accomplishments and providing feedback

Answer 57

performance appraisal

Question 58

Managers must develop a ____ system that reflects the changing nature of work and the workplace in order to keep people motivated.

Answer 58

compensation

Question 59

The total compensation package is composed of three components: _____, ______, ______

Answer 59

base compensation, pay incentives, indirect compensation/benefits

Question 60

_____ is the fixed amount of money the employee expects to receive in a weekly or monthly paycheck or as an hourly wage

Answer 60

base compensation

Question 61

____ is the compensation that rewards employees for high performance. It may be based on employees' own contributions or the performance of the team, business unit, or entire company.

Answer 61

pay incentives

Question 62

_____ are indirect compensations, which accounts for almost 40 percent of the typical total compensation package. It can include health insurance, pension plans, unemployment insurance, vacations, and sick leave.

Answer 62

benefits