environment (2) Flashcards
____ is a system of shared values, assumptions, beliefs, and norms that unite the members of an organization. It reflects employees’ vies about “the way things are done around here”.
organizational culture
____ gives meaning to actions and procedures within an organization and may be considered to be the personality of the organization.
culture
What are the three aspects of an organization’ culture?
visible culture, espoused values, core values
The most obvious is the _____ that an observer can hear, feel, or see.
visible culture
At a deeper level, _____ are not readily observed but instead are the ways managers and employees explain and justify actions and decisions.
espoused values
_____ are those values that are expressed on behalf of an organization or that are expressed as explanations for policies or actions.
espoused values
At the center of organizational culture are ____ that are widely shared, operate unconsciously, and are considered non-negotiable.
core values
Why is having a strong culture important?
For one thing, in organizations with strong cultures, employees are more loyal than are employees in organizations with weak cultures.
Research also suggests that strong cultures are associated with high organizational performance.
However, the drawback is that a strong culture also might prevent employees from trying new approaches especially when conditions are changing rapidly.
_____ refers to factors and forces outside the organization that affect its performance.
external environment
What are the six components of external organization?
economic component, demographic component, political/legal component, sociocultural component, technological component, global component
____ is a component of the business environment, which is composed of various elements present inside the organization, that can affect or can be affected with, the choices, activities and decisions of the organization.
internal environment
What are the four components of internal organization?
capital/financial resources, physical resources, human resources, technological resources
____ are funds necessary to grow and sustain a business
capital/financial resources
It also includes a country’s political conditions and stability.
political/legal component
Scientific or industrial innovations.
technological component
Issues associated with globalization and a world economy.
global component
Tangible assets of the organization that play an important role in ascertaining the competitive capability of the company like equipment and manufacturing plant
physical resources
Most valuable asset of the organization.
human resources
Imply the technical know-how of the organization.
technological resources
Defined as the growing interdependence among the components in the global economy.
globalization
The term used to describe management in businesses and organizations with interests in more than one country is ______.
global management
What are reasons for actively pursuing international business?
profits, customers, suppliers, labor, capital, risk
A global firm does business in foreign countries with direct intent to help the local economy.
economic development
The success of a foreign venture depends on ______>
who is in charge
What are the three basic approaches to managing an international subsidiary?
ethnocentric, polycentric, geocentric
_____ involves filling top management and other key positions with people from the home country.
ethnocentric approach
In the ____, international subsidiaries are managed and staffed by personnel from the host country, or local nationals.
polycentric approach
Nationality is deliberately downplayed in the _____ as the firm actively searches on a worldwide or regional basis for the best people to fill key positions.
geocentric approach
What is workplace diversity?
“The collective strength of experiences, skills, talents, perspectives, and cultures that each agent and employee brings to the workplace” -State Farm, the number one provider of auto insurance in the United States
____ is the ways in which people in an organization are different from and similar to one another.
workforce diversity
Demographic diversity reflect _____, which are easily perceived difference that may trigger certain stereotypes, but that do not necessarily reflect the ways people think or feel.
surface-level
As people get to know one-another, these surface-level differences become less important and ______ – differences in values, personality, and work preferences–beccomes more important.
deep-level diversity
Why is managing workforce diversity so important?
expand your talent pool, promote innovation, grow your business and improve your business reputation
Employees will have different skills sets, backgrounds, and experiences
better use of employee talent
Increased quality of team problem-solving efforts, ability to attract and retain employees of diverse background since they can collaborate together and learn from each other which will make them more well-rounded employees.
expand your talent pool
Enhances problem-solving ability.
promote innovation
Businesses with a diverse employee base are known to have an equally diverse customer base. Attract different types of customers which will help grow your business. Increased understanding of the marketplace, which improves the ability to better market to diverse consumers.
grow your business and improve your business reputation
What are six types of workplace diversity?
age, gender, race and ethnicity, disabilities/abilities, religion, GLBT: sexual orientation and gender identity
