Spot/Respot Code Guidelines Flashcards
AI
Spot away from AVL
When the call needs to be removed from the AVL sequence.
A specific driver is needed to handle a call to eliminate AVL from searching for the nearest truck
A RAP call is completed before assigning to the RAP truck
AV
Spot Back to AVL
A call needs to be placed back into the AVL sequence so the system recognizes the closest truck to the call and the call can now be assigned by AVL.
BH
Back Haul
When a tow truck driver s coming back from a tow and wants to pick up a call on their way back to their territory. This gains efficiencies s the truck is not coming back empty on the way back from dropping a call out of their territory. The original service provider is not being penalized.
CR
Force Spot
When manually spotting an unspotted call.
DE
Dispatch Error
When a dispatcher has made a mistake in handling the call and the shop should not be penalized.
MR
Misroute
A call has been spotted to the wrong facility. The original station does not have the equipment to tow motor homes, recreational vehicles, and motorcycles. The original service provider is not being penalized for the reassignment due to the error.
SE
Station/Equipment Unavailable
A call is being respotted from one service provider to another due to lack of equipment. This code counts as a passed call or T13 to the original station handling the area, so be sure all has been done to avoid a negative impact to the provider.
SR
Strategic Routing
Specific arrangements have been put in place by the AFR handling the territory to cover a zone of operation. This code does not count as a passed call from the original service provider that supports the area.
XU
Auto Spotted
Do Not Use
WE
Weather Event
When passing a call to another service provider that is helping the high demand of calls due to the weather events in the territory. This code does not count as a passed call against original service provider.
