Duplicate Call Codes

Question 1

BC

Answer 1

Battery Convert

Battery service requested

Question 2

CT

Answer 2

Convert to Tow

Full service truck is needed

Question 3

DT

Answer 3

Delay Tow

Member’s Vehicle is stored at a service provider’s location to be towed at a future time.

Question 4

IT

Answer 4

Improperly Equipped Truck

Service Provider missing equipment (lockout kit, jack, compressor, etc.)

Question 5

MG

Answer 5

Member Callback/GOA

Initial call cleared as P3 or P5.

Question 6

MN

Answer 6

Member Callback

Initial call cleared as P2 or P4.

Question 7

RT

Answer 7

Relay Tow

Call passed from one provider to another to complete a long distance tow.

Question 8

SP

Answer 8

Service Provider Request

Service provider request (i.e. restart the response time for a passed call)

Question 9

WB

Answer 9

Wrong Breakdown Location

Member’s BDL was incorrect

Question 10

WS

Answer 10

Wrong Service Vehicle

Call requires another type of truck (i.e. medium duty, flatbed, wheel lift, etc.)

Question 11

UN

Answer 11

Unknown

Miscellaneous