Call Status/Truck & Driver Status Flashcards
1
Q
AC
A
Active
Truck is active
2
Q
IN
A
Inactive
Truck is not available or active
3
Q
OS
A
Out of Signal/Service
Truck is out of service or the MDT has lost signal
4
Q
IV
A
In Vehicle
Driver is in the vehicle
5
Q
OV
A
Out of Vehicle
Driver is out of the vehicle
6
Q
RE
A
Received
The date & time that a member called for roadside assistance
7
Q
SP
A
Spotted
A facility has been assigned to the call
8
Q
AS
A
Assigned
Call has been given to a driver within the facility
9
Q
DI
A
Dispatched
Driver has accepted the call and will help the member
10
Q
ER
A
Enroute
Driver begins traveling to the member’s BDL
11
Q
OL
A
On Location
Driver arrives at the member’s BDL
12
Q
TW
A
Tow
Member’s Vehicle started its transport to the tow destination
13
Q
CL
A
Cleared
Call record has been completed
14
Q
CA
A
Cancelled
Member has cancelled the ERS request
