Service Codes

Question 1

1M - 1st truck and miles

Area: All
Unit: Mile

Answer 1

Used when the 1st truck is unable to service the vehicle. Enter total miles to the BDL to the tenth of a mile. Base rate payment will automatically be entered at 50% of the LS rate.

Question 2

BF - Rural Battery Call

Area: Az Rural
Unit: Each

Answer 2

Use when the station installs a AAA battery or replaced under warranty; Enter the number of batteries installed/replaced in the Units field.

Question 3

BO - Bounty Miles

Area: All
Unit: Miles

Answer 3

Payment for miles to BDL on reassigned calls by outside of service area. Enter the total number of miles traveled to the Member’s BDL in the units field.

Question 4

BT - Bridge Toll

Area: All
Unit: Each

Answer 4

Payment for bridge tolls. Enter total bridge toll in Units field. (Ex. $15.00 = 15 Units)

Question 5

FL - Fuel

Area: All
Unit: Each

Answer 5

$8.00 automatically added to calls for eligible Members when the primary trouble code is 4 or 4D. If additional fuel is required, enter the total dollar amount of fuel given as Units. The system will automatically deduct $8.00 and add the difference.

Question 6

HI - Hard Install

Area: All
Unit: Each

Answer 6

Additional payment for difficult battery warranty installs as outlined in battery installation guide.

Question 7

NP - National Park Fee

Area: All
Unit: Each

Answer 7

Use when driver enters a National Park - do not enter $$$$ amount. Documentation needed.

Question 8

PT - Premier Tow

Area: All
Unit: Mile

Answer 8

Payment for Premier tow miles over 100 Miles, entered to the tenth of a mile. (First 100 Miles entered in the Tow mile field)

Question 9

RA - 1 Ton or 10,000-14,000 GVWR

Area: All
Unit: Hour

Answer 9

Enter 1 in the Tow and On Location fields. Calculation based on Port to Port times entered in decimal hours. Do NOT enter En Route or Tow Miles.

Question 10

RB - Medium Duty 14,001-19,500 GVWR

Area: All
Unit: Hour

Answer 10

Enter 1 in the Tow and On Location fields. Calculation based on Port to Port times entered in decimal hours. Do NOT enter En Route or Tow Miles.

Question 11

RC - Heavy Duty 19,501-26,000 GVWR

Area: All
Unit: Hour

Answer 11

Enter 1 in the Tow and On Location fields. Calculation based on Port to Port times entered in decimal hours. Do NOT enter En Route or Tow Miles.

Question 12

RE - Super Dity 26,001+ GVWR

Area: All
Unit: Hour

Answer 12

Enter 1 in the Tow and On Location fields. Calculation based on Port to Port times entered in decimal hours. Do NOT enter En Route or Tow Miles.

Question 13

RW - Return Mileage

Area: MTW
Unit: Mile

Answer 13

Miles for return mileage on long distance service calls and tow.

Question 14

SC - Special Charges

Area: All
Unit: Each

Answer 14

Additional payment for services rendered not included in Service item drop down. Must be entered as amount in payment field.

Question 15

TS - Time on Scene

Area: All
Unit: Minutes

Answer 15

Use for additional time on scene after 30-60 minutes for all services excluding battery installs. Requests 60+ minutes must be documented (e.g. multiple services provided to the same vehicle or difficulty loading a vehicle to tow.)

Question 16

Z1, Z2, Z3 - Zone Rate

Area: All
Unit: Each

Answer 16

Flat rate paid for services provided in difficult or hard to reach areas agreed upon by AAA and facility