Dispatch Software Terms

Question 1

D3ME

Answer 1

D3 Mobile Edition

Mobile dispatching app that allows drivers to process calls via a wireless device

Question 2

DOC

Answer 2

Dispatch Operations Coordinator

Person in charge of monitoring I spotted calls and supporting the dispatch team

Question 3

ETA/ET

Answer 3

Estimated Time of Arrival

Estimate time the driver will get to the member

Question 4

FS

Answer 4

Force Spot

When a call is manually spotted to a facility

Question 5

KI

Answer 5

Killed

Member called for roadside assistance, bit cancelled call before it was sent to dispatch

Question 6

MDT

Answer 6

Mobile Device Terminal

Tablet of in-truck device that communicates with a facility

Question 7

PTA

Answer 7

Projected Time of Arrival

General time estimate when the driver should arrive at members location

Question 8

RAP

Answer 8

Roadside Assistance Program

Commercial accounts in which the customer receiving roadside assistance is not a AAA member

Question 9

SPP

Answer 9

Service Provider Portal

Web application that allows facilities to manage ERS calls, view performance and payment information, and enter service tickets.

Question 10

Role Code

Answer 10

2 digit code that identifies a user’s security access or position:
Call Receiver: Cl - Clearfield, TI - Tucson

Dispatcher: CD - Clearfield, PD - Phoenix