Clearing Codes Flashcards
BT
MTW and AZ Rural Battery Install
Purchased new battery
Action: Enter details on BAT window
Pay: Y
Entitlement charged: No
BA
AZ Metro Battery Install
Purchased new battery
Action: Enter details in BAT window
Pay: No
Entitlement charged: No
B1
NCNU Battery Install
Purchased new battery
Action: Enter details in BAT window
Pay: Yes
Entitlement charged: Yes
B2
Battery Referral
Tow requested; Advised member of battery Service. Member agrees.
Action: Document details in Comments. Duplicate the call for battery service.
Pay: Yes
Entitlement charged: No
B6
NCNU, MTW,and AZ Rural Battery Warranty
Existing AAA battery needs service
Action: Enter details in BAT window
Pay: Yes
Entitlement charged: No
WA
AZ Metro Battery Warranty
Existing AAA battery needs service
Action: Enter details in BAT window
Pay: No
Entitlement charged: No
P1
Normal Services Provided
Service requested was done
Action: Document details in comments
Pay: Yes
Entitlement charged: Yes
P2
NSR No Service Rendered (Metro/Suburban)
Service tech met with member but service cannot be provided. Cancelled En Route >5 mins
Action: Document why service cannot be performed in comments.
Pay: No
Entitlement charged: No
P3
GOA Gone On Arrival (Metro/Suburban)
Unable to locate member and/or vehicle
Action: Attempt to call member. Document details in comments (license plate, describe bldg., areas searched, etc.)
Pay: No
Entitlement charged: No
P4
NSR No Service Rendered
Service Tech met with member but service cannot be provided
Action: Document why service cannot be performed in comments.
Pay: Yes
Entitlement charged: No
P5
GOA Gone On Arrival (Rural/AUX Only)
Unable to locate member and/or vehicle
Action: Call member. Document details in comments (license plate, describe bldg., areas searched, etc)
Pay: Yes
Entitlement charged: No
P6
Special Circumstances
Second truck is needed for covered service.
Action: Document why second truck is needed or reason for special consideration in comments.
Pay: Yes
Entitlement charged: No
S1
Suspend for Payment Review
When a request for payment review is needed to determine actual payment
Action: Document call details so information is provided during review
Pay: Yes
Entitlement charged: Yes
UC
Auto Clear
Call automatically cleared by the system after a set number of days.
Action: No action required
Pay: No
Entitlement charged: No
XX
Cancel/Void/Not ER > 5 Minutes
Tech not enroute, or has been enroute for less than 5 minutes
Action: Confirm reason for cancellation. Documented confirm ER status is <5 mins.
Pay: No
Entitlement charged: No
