SOS PRE-ARRIVAL

Question 0

Prepare and Serve Snack Pre-Arrival

Answer 0

• Retrieve fresh fruit and core snacks using
service bag and place in service basket
• Serve fresh fruit and core snacks

Question 1

Offer Towel and Beverage Service Pre-

Arrival

Answer 1

• Offer Towel Service (60 minutes prior to
landing)
• Take beverage orders and serve beverages
for rows 1-5

Question 2

Clear Snack Pre-Arrival

Answer 2

• Remove pre-arrival snack and other service
items onto service tray
• Ensure tray table is clean; wipe down tray
table if needed
• Offer beverage refills
• Bring service tray to galley and discard all
paper products in trash cart

Question 3

Present Sweet Treat

Answer 3

• Place sweet treats in service basket
• Thank Customers as serving the sweet treat
• Use Customers’ names when thanking them

Question 4

Close Out Reports

Answer 4

The following report sections are completed 
within 24 hours after flight: 
o Inventory Report 
o Provisioning Supply Report 
o Cabin Appearance Report 
o Customer Consumption Report 
o Free Form (optional)

Question 5

Assist Customers Pre-Arrival

Answer 5

• Retrieve Customer coats
• Collect premium headsets
• Complete the following at final descent: 
o Stowing tray tables 
o Bringing seats upright 
o Stowing of items in overhead bins 
(including pillows and blankets not 
being used) 
o Ensure seat belts are fastened 
o Ensure suite doors are opened and 
locked