SOS Boarding

Question 0

Serving Signature RefreshMint and

Distribute Menu

Answer 0

Napkin, Menus, 2 Straws if vodka

Place menus under service tray to distribute to 
Customers 
• Serve window to aisle, ladies first
• Curate menu for first timers: 
o Inspired by Saxon + Parole  
o 5 meal choices  
o Customer chooses 3 out of five 5 
• Point out ‘Wake Me’ button

Question 1

Assist Customers Boarding and Offer

Signature RefreshMint

Answer 1

F1 and F2 
Crew introduction and ask if Customer 
has flown in the Mint Experience previously 
• If Customer HAS flown before, complete the 
following: 
o Welcome Customer back 
o Let Customer know you can answer 
any questions regarding seat features 
o Remind Customer about carry-on items 
o Offer Signature RefreshMint 

• If Customer has NOT flown in Mint before,
complete the following:
o Inform about carry-on items
o Point out seat controls, Inflight
Entertainment controls, and The JetBlue Experience on TV
o Offer Signature RefreshMint with or
without vodka
• Offer to hang coats (F2 inform Customers you
will return to take coats prior to closing the
door)
• Remove pillow and blankets and welcome
notes from empty seats
o Stow in overhead bin
• Stow unused pillows and blankets in the overhead bin