Set 9 Flashcards
The process of selling products and/ or services to customers to earn a profit.
Retail
An interconnected system of approaches for providing customers with the merchandise and service they want.
Retail Ecosystem
A financing model in which the retailer offers a credit card to customers
Revolving Credit
Checkout lanes that allow customers to scan , pack and pay on their own
Self-checkouts
A business or person that sells products and/or services to customers.
Retailer
Interactive computers with customized software that provides access to information and applications.
Self-service kiosks/ table kiosks
intangible transactions
Services
The advantages that make a certain service a good choice for the consumer
Service benefits
The action a retailer provides to address a service failure.
Service recovery
Dishonest shoppers who try to scheme salespeople.
Short-change artist
A process used to help people develop quality goals. S-specific, M-measurable, A-achievable, R-results, T-time-based
SMART goal system
A social media user who has established credibility in a specify industry.
Social Media influencer
A method that is used to organize and present job tasks as accomplishments when applying for jobs. ( stands for situation, task, action, results)
STAR method
Refers to money that can only be used at the particular store or retailer.
Store Credit
