Set 6 Flashcards
Work that requires fewer hours than a full-time position and hour quantity may vary. It may be eligible for some benefits
Part-Time Work
a communication style refers to the way a person interacts with others.
Personal Communication Style
System to track items sold, process sales, hold cash and generate receipts
POS System
Large companies with many retail locations, centralized business operations and their stock is not traded on the stock market.
Private Company
Products developed by national or international manufacturers and then sold under another brand name that is available only at the retailer’s stores.
Private-Label Products
physical goods that are bought and sold, such as food, clothes and household items
Products
Brands that are associated with specific merchandise and may be offered at multiple retailers
Product Brands
A products characteristics. They can be touched, tasted, seen, smelled and/or heard and include things like color, size, flavor, scent, sound and texture.
Product Features
The advantages that make a certain product a good choice for the consumer
Product Benefits
Information learned and used to help customers understand how a product or service will meet their needs. It includes knowing the features, benefits, functions, uses and required support for products and/or services.
Product and/or service knowledge
The process of the customer taking previously purchased merchandise back to the retailer to receive a refund in the originals form of payment, an exchange for another item or a store credit
Product Return
Barcodes that contain product or website information. In stores, a customer scans it with a smartphone to access the data
QR code
The delivery of a positive, memorable experience that is more than what the customer expected
Quality Customer Service
A customer who views shopping as a fun occasion, rather than looking for specific merchandise or services. This customer’s mindset focuses on adventure and leisure.
Recreational Shopper
The term used when a person recommends a store or salesperson based on their quality experiences.
Referral
