Set 7 Flashcards
Work that requires fewer hours that a full time position and hour quantity may vary.
Part-time work
A communication style refers to the way a person interacts with others.
Personal Communication Style
Systems to track items sold, process sales, hold cash, and generate receipts.
Point-of-Sale (POS)
Large Companies with many retail locations, centralized businesses etc.
Private Company
Products developed by national or international manufactures.
Private Label
Physical goods that are bought and sold, such as food, clothes, and household items.
Products (Merchandise)
Products Characteristics
Product’s features
The advantages that make a certain products a good choice for the consumer.
Product benefits
Info learned/used to help customers understand the how a product or service would meet their needs.
Product and/or service knowledge.
The process of the customer taking previously purchased merchandise back to the retailer to receive a refund.
Product return
Barcodes that contain product or website info.
QR code
The delivery of a positive, memorable experience that is more that what the customer expected.
Quality customer service.
A shopper who views shopping as a fun occasion.
Recreational Shopper
The term used when a person recommends a store or sales person.
Referral
The disposition to be respectful of differing opinions.
Respect for Diversity
