Set 8

Question 1

The process of selling products and/or services to customers to earn a profit

Answer 1

Retail

Question 2

An interconnected system of approaches for providing customers with the merchandise and services they want When where and how they want to experience and purchase it.

Answer 2

Retail Ecosystem

Question 3

A business or person that sells products and/or services to customers.

Answer 3

Retailer

Question 4

Checkout lanes that allow customers to scan, pack and pay for their merchandise without the assistance of a store cashier, although an employee is close by in case the customer needs help

Answer 4

Self-Checkouts

Question 5

Interactive computers with customized software that provides access to information and applications like ordering food and drink items, locating merchandise in a store, accessing product information, finding gift registries or recipes, requesting employee assistance, buying merchandise online and more

Answer 5

Self-service kiosk/tablet kiosks

Question 6

Intangible transactions, such as lawn mowing, hair care services, personal training, ride sharing and video sharing

Answer 6

Services

Question 7

The advantages that make a certain service a good choice for the customer

Answer 7

Service benefits

Question 8

The action a retailer provides to address a service failure. It includes activities to turn the negative experience into a positive one. it can occur during the same visit or at a time in the future

Answer 8

Service recovery

Question 9

Dishonest shoppers who try to scheme salespeople by arguing that they paid with a bigger bill to get more change than they are owed

Answer 9

Short-change artist

Question 10

A process used to help people develop quality goals.

Answer 10

SMART goal system

Question 11

A social media user who has established credibility in a specific industry or content area, has access to a huge audience through their follower network and can persuade others to act based on their recommendations

Answer 11

Social Media Influencer

Question 12

A method that is used to organize and present job tasks as accomplishments when applying for jobs. Stands for situation, task, action, result

Answer 12

STAR Method

Question 13

This term refers to money that can only be used at that particular store or retailer. Customers usually get this when they return an item and do not choose, or are not eligible for a cash refund.

Answer 13

Store Credit