Set 5

Question 1

A type of add on service that allows customers to make initial deposit on and then pay for the rest over time.

Answer 1

Layaway

Question 2

Sometimes referred to as asset protection

Answer 2

Loss prevention

Question 3

Shopper who repeatedly chooses to shop at the same retailer

Answer 3

Loyal Customer

Question 4

The likelihood that a customer will shop at a particular retailer again.

Answer 4

Loyalty

Question 5

Marketing programs that provide incentives to repeat customers who are loyal company brand shoppers.

Answer 5

Loyalty Programs

Question 6

Any entity that produces finished projects.

Answer 6

Manufacturer

Question 7

The branch of retail in charge of developing strategies to promote the company brand and specific products and services to increase customer satisfacation.

Answer 7

Marketing

Question 8

Customers attitudes and expectations about retailers, customer service and their shopping experiences.

Answer 8

Mindset

Question 9

Software applications designed to run on small wireless devices such as smartphones, tablets, or smart watches.

Answer 9

Mobile Apps

Question 10

the reason someone behaves a certain way.

Answer 10

Motivation

Question 11

A retail model that offers customers the opportunity to interact with the multiple options in their ecosystem.

Answer 11

Multichannel retailing

Question 12

Contactless payments between two devices, like a terminal and a smartphone.

Answer 12

Near Field Communications (NFC)

Question 13

An inter connected group of people

Answer 13

Network

Question 14

Interaction between individuals that focusses on visual, auditory, tactile, and kinesthetic (physical) methods of communication.

Answer 14

Nonverbal Communication

Question 15

A retail model that integrates multiple channels.

Answer 15

Omnichannel Retailing

Question 16

Question that can’t be answered.

Answer 16

Open ended questions