Session 15/16 - People Management

Question 1

Job design

Answer 1

the process by which managers specify and plan job tasks and work arrangements

Question 2

Scientific Management

Answer 2

.Sought to improve work efficiency by creating small, repetitive tasks and training workers to do these tasks well
.Job simplification
.Standardises work procedures and employs people in clearly defined and highly specialised tasks
.The prime an only goal was to increase efficiency

Question 3

Importance of job design

Answer 3

how a job is defined has a major impact on job satisfaction, absenteeism, turnover rate, commitment to an organisation, and employee motivation

Question 4

Core job characteristics

Answer 4

Skill variety
Task identity
Task significance
Autonomy 
Job feedback

Job characteristics interact with individual skills needs and organisational context

Question 5

MPS (motivating potential score)

Answer 5

Created when the core job characteristics are combined together.
Indicates the degree to which the job has the ability to motivate people.
MPS can be raised by enriching the core characteristics

Question 6

Job redesign

Answer 6

Can be reached through:
Job rotation
Job enrichment
Job enlargement

Question 7

Job rotation

Answer 7

Moving employees from job to job and different intervals.
Job design remains the same
Personnel who perform tasks are systematically changed
May be the only way to introduce variety into work

Question 8

Job Enlargement

Answer 8

Assigning bigger tasks to employees to add more variety
Involves adding more tasks to employees without changing how much authority they have
“H-loading”
Improves worker satisfaction and the quality of production but doesn’t appear to change the quantity produced

Question 9

Job Enrichment

Answer 9

Giving employees more authority over how they perform their tasks.
“V-loading”
Improves satisfaction and performance