ServiceNow Administration Fundamentals Flashcards
ServiceNow Administration Fundamentals
What are some of the ways to interact with the ServiceNow Platform?
Workspaces
Service Catalog
Dashboards
Lists
Forms
Knowledge Bases
Module 1: The Modernized Work Experience
What are some of the features of Employee Center?
Easy to configure options
Easy scalability
Customizable portal pages
Unified browser for all content types
Built-in extensibility
Integrated workflows
Pre-enabled widgets
Curated pages for popular topics
Employee-centric navigation
Intranet-like engagement and communication
Module 1: The Modernized Work Experience
What is a set of installed applications on a ServiceNow instance, before any configuration or customization has been done?
Baseline implementation
Module 2: Explore the power of the ServiceNow Platform
How do you activate applications and application features?
Plugins
ServiceNow Store
Request from ServiceNow
Module 2: Explore the power of the ServiceNow Platform
What is a copy of a ServiceNow environment that is specific to a customer?
Instance
Module 2: Explore the power of the ServiceNow Platform
How can you explore an application before purchasing?
Use a personal developer instance
Use a non-production instance
Module 2: Explore the power of the ServiceNow Platform
Which field type displays as a check box on the form?
True/False
Module 3: Configure Applications for Business
How can you identify a Choice field?
Dropdown arrow
Module 3: Configure Applications for Business
What are the three components of a filter condition?
Field
Operator
Value
Module 3: Configure Applications for Business
What limits a field’s available values?
Dependent field
Module 3: Configure Applications for Business
How can you identify a Reference field?
Magnifying glass
Module 3: Configure Applications for Business
Which modules can you use to create a new table?
- Tables
- Tables & Columns
Module 4: Managing Data
Which role is required to modify access control rules?
security_admin
Module 4: Managing Data
A parent class that is not an extension of another table is called what?
Base table
Module 4: Managing Data
What is a CI?
- Configuration Item
- Can be tangible (hardware, software, servers, etc.) or intangible (services, email, etc.)
Module 4: Managing Data
In what order are access controls evaluated?
Table-level: most specific to most general
then
field-level: most specific to most general
Module 4: Managing Data
What are the three key tables in the CMDB?
- cmdb
- cmdb_ci
- cmdb_ci_rel
Module 4: Managing Data
What is created when an order is placed for a catalog item?
- Request (REQ)
- Requested Item (RITM)
- Service Catalog Task (SCTASK)
Module 5: Configure Self-Service
Which module is used to add, update, or remove catalog items?
Maintain Items
Module 5: Configure Self-Service
What represents questions asked when ordering a catalog item?
Variables
Module 5: Configure Self-Service
Which module is used to create or edit flow designer flows?
All > Process Automation > Flow Designer
Module 5: Configure Self-Service
Where is the data from an action stored so it can used in subsequent actions in the flow?
Data pill
Module 5: Configure Self-Service
What are the components of a Flow Designer flow?
- Trigger
- One or more Actions
Module 5: Configure Self-Service
What should you consider when exporting a report to PDF and sharing the exported file?
- Information may be obsolete
- Access control is not enforced on exported data
Module 6: Enable Productivity
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What are the four tabs used to guide the user through creating a new report in the report designer?
- Data
- Type
- Configure
- Style
Module 6: Enable Productivity
What can trigger a notification?
Record inserted or updated
Event is fired
A script
Module 6: Enable Productivity
Name three ways of sharing a report with other people in the organization.
- Scheduled email
- Export to PDF
- Publish
Module 6: Enable Productivity
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Which three tabs are used to configure an email notification?
- When to send
- Who will receive
- What it will contain
Module 6: Enable Productivity
Where can users define notification channels and manage subscriptions?
All > Self-Service > My Notification Preferences
(or)
User profile menu > Preferences > Notifications > Core UI
Module 6: Enable Productivity
Which script runs when a record is displayed, inserted, updated, or deleted, or when a table is queried?
Business Rule
Module 7: Package Enhancements for Testing
What is used to frequently to move customizatons from one instance to another?
Update sets
Module 7: Package Enhancements for Testing
Which types of records are not captured in an update set?
Data records
Module 7: Package Enhancements for Testing
What protects applications by identifying and restricting access to available files and data?
Application Scoping
Module 7: Package Enhancements for Testing
What attributes of a field can a UI Policy Action change on a form?
- Visibile / Hidden
- Mandatory
- Read only
Module 7: Package Enhancements for Testing
What are the steps for applying an update set to an instance?
- Retrieve
- Preview
- Commit
Module 7: Package Enhancements for Testing
What are the key data dictionary tables within the ServiceNow platform?
- sys_db_object
- sys_dictionary
- sys_documentation
Module 4: Managing Data (additional research regarding “data dictionary”
