Andrew Bowers Implementation Cert Quizlet Flashcards

Question

What is the most common operation performed by an XML Document Script include

Answer 1

getNodeText - takes an XPATH string in and attempts to parse the XML document with the XPATH to find the element you are looking for and returns the content of that element node

Answer 2

- Includes a number of functions. - Allows you to access parts of the XML document as if the various elements were member variables to an object. Each level down the XML document is represented by member variables that are new objects themselves. - Most commonly used function will take XML string and convert it to a JavaScript object.

Answer 3

- REpresentational State Transfer - Lightweight alternative to SOAP - Very Loose Specification - Better suited to scale & performance - Most modern web applications are REST

Answer 4

Retrieve, Create, Update, or Delete data on a web server

Answer 5

* Get * Post * Put * Delete

Answer 6

* Request URL: specifies the address of the resource plus the HTTP verb * Query Parameters: optional and appended to the URL path of the request * HTTP Headers : required component of the message and contain metadata for the transaction (encoding, date, authorization, etc.) * Content or Body: optional, contains data to be transmitted

Answer 7

* Similar to SOAP Message Tool * Requires an Endpoint * Generates the four HTTP Methods as Functions * Endpoint can use variables - ${varName}

Answer 8

* Can be used in various parts: * Endpoint URL * Header names or values * Function parameter definition names or values * Content

Answer 9

* Authentication * MID Server

Answer 10

* Headers * Parameters * Content (POST, PUT only)

Answer 11

String v. XML

Answer 12

* Variables * Connectivity * Access to HTTP Request components * Set Variable Values * Test the request * Preview script usage

Answer 13

1. Plan 2. Discover 3. Prepare 4. Deploy 5. Operate 6. Transform

Answer 14

Site-to-Site between data center and customer data center

Answer 15

* Securing (encrypting) connections which originate at ServiceNow and destined for the customer's network * Access to customer's LDAP server * JDBC access/integration with a customer's database

Answer 16

Minimum of 2, maximum of 4. Not supported to serve multiple geographic regions or disparate networks within client organiztion

Answer 17

Through HI. Typically takes 2 weeks

Answer 18

Recommended that customers implement LDAPS (LDAP over SSL) v. standard LDAP (non-encrypted). Standard LDAP integration communicates over TCP on port 389. LDAPS communicates over TCP on 636 and requires a digital certificate which must be uploaded to the instance. VPN to be used if LDAP instead of LDAPS

Answer 19

Recommended to install Mid Server inside network, Mid server will communicate with instance over HTTPS

Answer 20

Not supported if ServiceNow is configured to utilize mail.service-now.com for SMTP and POP3, utilizes opportunistic TLS. If incoming server supports TLS, traffic is envrypted. If not, uses regular SMTP without encryption. Supported if customer's mail server is being used

Answer 21

Data is represented in an LDAP enabled directory as a hierarchy of objects, each of which is called an entry. Resulting tree structure is called a Data Information Tree (DIT)

Answer 22

Distinguished name - fully qualified path in an LDAP tree

Answer 23

Each unique data attribute that is part of a Distinguished name is called a Relative Distinguished Name (RDN)

Answer 24

* Name * Server URL * Login distinguished name * Login password * Starting search directory * Organizational Unit (OU) Definition

Answer 25

Define directories that are the source for the imported data. Can contain locations, people, or user groups

Answer 26

* Mid Server (can be used to import data but not for authentication) * Standard LDAP - communicates over TCP, does not require a certificate * SSL-encrypted (LDAPS), requires x.509 certificate * VPN, communicates over IPSEC tunnel

Answer 27

* Manually through UI action * Automatically - SN tests every 15 minutes by default

Answer 28

* System Properties - My Company * Can Modify * Banner Text * Primary (T/F) * Banner Image (upload) * Further modifications made in glide.product.\_\_\_ properties

Answer 29

System UI \> Welcome Page Content

Answer 30

System Scheduler \> Schedules

Answer 31

* Homepage Admin \> Pages * Has Read/Write roles * Can edit by clicking Edit UI Action

Answer 32

several layers before an end user has the capability to perform CRUD (create, read, update, delete) operations on a table 1. User Authentication/Login 2. User Interface 3. Database

Answer 33

* Users * Groups * Roles

Answer 34

Governs Applications and Modules and is governed by roles configured at application and module level

Answer 35

* Governs table and field access * controlled via globally defined system properties as well as table and field level Access Controls * If a row level rule and a field level rule are in conflict, both must be true before an operation is allowed

Answer 36

* Protects a record based on its contents and table location * Data is acted upon based on the position of the information in the table hierarchy * Defnes Access Control rules to any level in the object hierarchy * Uses roles to implement Access Controls and assign permissions, for example, read, write, and create

Answer 37

Security rule defined and set at the row-level (access to the record) and at the column-level (access to the field) and is executed when attempting to access any servicenow table. Specifies and is named for the object(s) being secured

Answer 38

Access control list, list of all the Access Controls for a table

Answer 39

* Roles (if more than one, must have at least one) * Conditional Expressions (evaluates to true or allow if condition is met) * Scripts (setting answer to allow or deny)

Answer 40

Selection of the wildcard symbol from the name drop down list on the access control form means that the rule in question applies to all fields on the selected table except for those with explicit rules

Answer 41

* Most specific to least * Starts at field, then goes to table

Answer 42

Find first matching: 1) table.field (incident.number) 2) parent\_table.field (task.number) 3) .field (.number) 4) table. (incident.) 5) parent\_table. (task.) 6) . (.)

Answer 43

If no field ACL match was found or if a Match was found and the ACL evaluated to Pass the table must be evaluated: 1. Match the table name. For example, incident 2. Match the parent table name. For example, task 3. Match any table name (wildcard). For example, \*. If No matches above are found or if a Match is found and the ACL evaluated to Pass User access to the record object is granted.

Answer 44

1. System Properties \> Security - can set default behavior for no ACLs 2. System Security \> Access Control - manages ACLs 3. System Security \> High Security Settings - set tighter security options

Answer 45

1. role 2. condition 3. script

Answer 46

* Contextual Security (ACLs, etc.) * IP Address Access Controls (System Security \> IP Address Access Control) - allow or deny certain IP ranges * Encryption

Answer 47

* Risk-based & Data-centric * know what you are storing * consult with security to understand requirements * Secure 1st, develop 2nd * configure security settings up front * apply ACLs at the beginning of development * documented approach * checklist at key phases * starting points * remove demo data * upgrade to latest version * identify plugins such as high security

Answer 48

Encryption Support

Answer 49

Admin creates the context, assigns it to a role

Answer 50

* CRUD * Execute * Edit Task Relations * Edit CI Relations * Save as Template * Add to List * List Edit * Report on * Personalize choices

Answer 51

* Records * UI Pages * Processors * Client Callable Script Includes

Answer 52

Over 4,500. Add all plugins, \>6,000

Answer 53

* canRead() * canWrite() * canCreate() * canDelete()

Answer 54

* End Users * Submit records in some applications (create) * Read and update their own records in those applications * Fulfillers * general read and write access for applications they have a role for * task assignment * application/process administrators * delete records * change state to closed

Answer 55

* From most specific to least specific * processing orders define matching criteria * For record rules a table and field rule will be searched for * both are evaluated * First rule to match for both is evaluated for each processing level (if parent\_table.field matches, it won't go to next level for field)

Answer 56

any passed rule will allow access

Answer 57

* User is denied access to all fields in the table even if the user previously passed a field ACL rule * list of table will show security constraint message

Answer 58

User is denied access to the field

Answer 59

All fields will be read-only unless there is not a more specific field rule

Answer 60

user will not have the "new" button

Answer 61

field will be read-only

Answer 62

System Security \> Debug Security Rules Session Specific

Answer 63

* Define: * Name * Encryption Key (if left blank, SN will auto-gnerate). SN can't retrieve user-defined keys

Answer 64

Add a new field with Type: Encrypted Text

Answer 65

For users with multiple encryption contexts System UI \> UI Macros \> encryption\_select. Shows under gear. Only shows for users with multiple contexts

Answer 66

Form hides the encrypted field

Answer 67

form displays encrypted field. When a user enters data in the field, the field automatically uses the currently selected encryption context to encrypt the field

Answer 68

If the user has the matching context, the form displays the field

Answer 69

form displays the field and when the user enters data, field is encrypted using currently selected context

Answer 70

User will have access to the field if they have the matching context. Encrypted field always uses the original encryption context to encrypt changes to the field. Prevents users with multiple contexts from changing field context

Answer 71

Users with \>=1 encryption contexts will get Encrypt File checkbox. If they have \>1, they are asked to confirm the context

Answer 72

Hover over the encryption (lock) icon and it will display

Answer 73

the Encrypt SysProperty Password business rule automagically encrypts value of any system property with the type password or password2. Instance only decrypts password in memory and never saves a clear-text version. Business rule runs when you add a new value or update an existing one

Answer 74

* Green - Comments * Purple - Javascript commands * Blue - strings, reserved words

Answer 75

* macro name followed by tab * For (for loop) * Doc (multiline comment) * Help (list of macros and their shortcuts)

Answer 76

System Definition \> Syntax Editor Macros

Answer 77

* Execute in browser * manage forms and fields in real-time

Answer 78

* ~330 * not all are active * samples included as starting points

Answer 79

* Top section defines when * Bottom section (script box) defines what * Description is self-explanatory * Message is used to internationalizing output to user * If an alert of "Hello World" is presented to user, "Hello World" would show up in messages line. If an entry in sys\_ui\_message table matches key but in a different language, that is presented to users in that region

Answer 80

IF global is checked, applies to all views, if not, must specify a view (ESS, Default, Advanced, etc.)

Answer 81

If true, execute script for forms from any extended tables

Answer 82

onChange onLoad onSubmit onCellEdit

Answer 83

Runs when form meeting trigger condition loads and before control is given to the user

Answer 84

* Runs when form meeting trigger condition is saved, updated or submitted * Typically handles field validation - can prevent from submitting if you return false

Answer 85

* Runs when a particular field's value on a form changes * 5 parameters: * control - name of field whose value changed * oldValue - is set when the form loads. No matter how many times it changes, will remain original value when form loaded * newValue * isLoading - whether change is occuring as part of a form load * isTemplate - whether occured due to a template

Answer 86

* Runs when a field value on a list changes * Can be applied to multiple records * automatically passed 5 parameters: * sysIDs - of the edited items * table * oldValues * newValues * callback - continue execution of any other related cell edit scripts - if true, then others are executed or change is commited if there are no more. If false, furthers aren't executed and change is not committed

Answer 87

* Local variables defined in the script * Client Script Global Variables * g\_form - object whose properties are methods used to manage form fields * g\_user -object whose properties contain session information about the current user and their role(s) * g\_scratchpad - global object passed to a client script from a server side script called a Display Business Rule - properties and values determined by the server side script

Answer 88

Object whose methods are used to manage from fields andtheir values Methods require use of field names and not labels

Answer 89

* 6 categories * Display settings: flash() * Field Information: getValue() * Change Field: setValue() * Change Choice list: addOption() * Form Information: isNewRecord() * Form Action: addInfoMessage()

Answer 90

* always returns a string * syntax: var X = g\_form.getValue('field\_name') * If used with a choice list, returns value ('7' rather than 'Rejected') * If used with a reference field, returns the sys\_id

Answer 91

Do NOT use to apply security - easily deflated using developer tools built into browsers

Answer 92

* client side scripts only have access to data on forms, information about the reference object is not available * Should use asynchronous - g\_form.getReference('field\_name', field) * Function (field) { * field.attribute

Answer 93

* use g\_form methods to manage form and fields * use g\_user to access about current session user * make as few calls to the server as possible * do not make synchronous calls using g\_form.getReference() * use jslog to debug as it doesn't affect other users * use try/catch to find runtime errors * use appropriate debug strategies for UI type (mobile, desktop, etc.)

Answer 94

* Faster load times with UI policies. Always use these if possible * Execute on Form Load - Both * Execute on form save/submit/update - Client Scripts * Execute on form value change - Both * Can access a field's prior value - Client Script * Execute on list field value changes - Client Script * Control the order of execution - UI poilcy * Execute after client scripts - UI policy * require scripting - client script

Answer 95

Can write scripts to execute if true or if false (separate boxes)

Answer 96

Can check or uncheck to determine if it should run when the form is loaded

Answer 97

locally declared variables g\_form g\_user g\_scratchpad

Answer 98

* Set onLoad to false if you don't need it to execute on page load * Use as few UI policies as possible to avoid long page load times * Write conditions in condition builder wherever possible to avoid unnecessary scripting * Always populate the Short Description field

Answer 99

* Javascript that runs when a record is: * inserted * updated * deleted * queried * Execute on Server * fast * do not monitor form fields * Respond to all record accesses regardless of method (form, list, web service)

Answer 100

* ~900 * best to create a copy and deactivate original when modifying OOtB business rules as modifications are exempt from upgrades

Answer 101

specifies the roles that the user modifying the record must have in order for the business rule to run

Answer 102

* execute after form submission and after the record updates in the database * execute synchronously - current business rule must finish execution before next business rule runs * ex: cascade REQ approvals to child RITMs

Answer 103

* After form submission, before record updates in the database * execute synchronously - current business rule must finish execution before next one runs * ex: calculate priority based on Impact and Urgency

Answer 104

* before a query is done in the database * run synchronously - current business rule must finish execution before next one runs * baseline before queries that act like ACLs, preventing access

Answer 105

* Run when form loads * primary purpose is to populate the g\_scratchpad * runs after user requests form, before form is presented * Business Rule: g\_scratchpad.createdBy = current.sys\_created\_by; * Client Script: if(g\_scratchpad.createdBy == 'admin') {}

Answer 106

1. User or System Query \> 2. Query Rules \> 3. Database Query \> 4. Display Rules \> 5. form submit \> 6. before rules \> 7. database update \> 8. async rules

Answer 107

* Local Variables in script * business rule global objects: * previous * current * g\_scratchpad (display business rule only) * higher numbered business rules inherit variables and their values from lower numbered business rules unless variable scope is limited by a function

Answer 108

* previous - stores records fields and values before any changes were made in the DB * current - current record fields/values in DB

Answer 109

* Use async whenever possible * use display to pass data from server to client side during form load * wrap code in functions to make variables local * Use condition builder rather than script whenever possible

Answer 110

* Store JavaScript for execution on the server * Reusable * Must be called to run * can extend classes or create functions * only loaded on request * can be client callable

Answer 111

* Both allow creation of reusable javascript * GBRs can impact performance unless contents are wrapped in functions * GBRs load on every interaction between a user and the platform * Script includes only load on demand and do not impact performance

Answer 112

~528 ~Do NOT modify behavior of baseline Script includes

Answer 113

* Yes/No field in Script Include Definition * if yes, client side scripts can access

Answer 114

* Runs Server Side * No Default Objects * Data passed in from calling script

Answer 115

For use on server side only (not client-callable) Name must be same as the function name Sometimes called On Demand Functions Usually called from Business Rules

Answer 116

* Files * Excel * XML * CSV * Network * HTTP * FTP * JDBC

Answer 117

* Load Data * Create Transform Map * Run Transform

Answer 118

Occurs when an import makes a change to a table that is not the target table for the import. Happens when updating a reference field on a table, ex. when updating the value for caller on an incident the import is actually updating the sys\_user table

Answer 119

* Application Server Response * Network Latency and Througput * Browser Rendering and Parsing * Instance Cache

Answer 120

time for the application server to process a request and render the resultant page

Answer 121

time for the network to pass your request to the server and the response back

Answer 122

time for your browser to render the HTML and parse/execute javascript

Answer 123

amount of system resources available for processing

Answer 124

* ping * traceroute

Answer 125

\>100ms for US, \>150ms for Europe or Asia. Anything over 250ms is cause for concern

Answer 126

* Enabling compression * caching items from HTTPS

Answer 127

* Adding/updating system properties * adding/updating dictionary entries * committing update sets * adding or updating translations

Answer 128

* Functional * Technical

Answer 129

What the system is expected to do, often used to create use cases. Do not include design choices * Define: * types of data that can be entered and by whom * workflows to be performed by the system * system reports or other outputs * regulatory requirements to be met

Answer 130

# Define specific tasks that must be performed to satisfy functional requirements * technical aspects of the system such as: * performance-related issues * scalability * manageability

Answer 131

Ask questions such as: * what problem are we trying to solve? * what is the business driver behind this requirement? * can you help me understand what you are after? * what are the inputs? * what are the outputs? * are there use cases?

Answer 132

Ask questions: * is there already a technical solution to this requirement? * Is the solution scalable? * how does the solution affect various users? * Is the solution flexible? * Does the solution have license implications?

Answer 133

create a test plan to test both valid and invalid inputs to ensure correct outputs

Answer 134

8 - total of 16 centers

Answer 135

* Service Disruption * Scheduled Maintenance

Answer 136

All instances exist simultaneously in two datacenters through asynchronous data replicaiton. Current primary data center has read-write, secondary has read-only

Answer 137

1. pre-flight checks to ensure all infrastructure and application configs are working 2. change DNS information for instance 3. stop all application nodes 4. reverse roles between read-write and read-only 5. change database pointer to read-write instance 6. start application nodes 7. post-flight checks 8. perform discovery to update CMDB

Answer 138

* Plan: * Establish a project strategy and schedule for deployment * Discover: * determine requirements for success * Prepare: * Build base platform for deployment * Deploy: * Configure platform iteratively * Operate: * prepare for go-live and transition to operation * transform: * improve service continually

Answer 139

* left column is step number * next three are latency estimates (performed three times to give an average) * fifth column is IP address of destination

Answer 140

run in the background to check inactivity and look for events to fire in the event of inactivity Large numbers of unanswered/unused inactivity monitors can degrade performance of event processing engine - degrades application server response times

Answer 141

If no records are found in script actions or notifications, safe to disable inactivity monitor 1. System Policy \> SLA \> Inactivity Monitors (to find them) 2. System Policy \> Events \> Script Actions (to find event script actions) 3. Filter - Event name is .inactivity (to see if there are any events associated) 4. System Policy \> Email \> Notifications (to find obvious) 5. Similar filter

Answer 142

* Response Times (transaction log) * Remove unused inactivity Monitors * Optimize queries to search efficiently * Adjust auto-complete wait time in increments of 50ms, not to exceed 750 * Check SLA trace level * Monitor process duration of scheduled jobs * Default Row Count * Go To Search Option * Auto-complete Search Option (starts with v. contains) * Table Rotation

Answer 143

* Uses Ajax to allow browser to request records matching a user's entry from the server * Has a specified wait time of 250 milliseconds * The fewer characters the user enters, the more the server must work to respond to the request

Answer 144

* controls number of messages sent to system log * System Properties \> SLA * The lower the selection, the more messages are sent to the system log. Info setting (second to bottom) typically only used when debugging SLAs

Answer 145

Anything \>100 is not recommended. don't modify default system user preference for rowcount, instead modify which options are available to users - glide.ui.per\_page controls

Answer 146

System property handles whether the search performs a Contains query (true) or a Greater Than query (false). REcommended to leave as default false

Answer 147

* works by separate data sets into individual tables based on user-specified time parameters * Two options: * Table Rotation plugin - rotates among a small set of tbales and deleting and reusing old tables for new data (syslog and ecc\_queue) * table extension - creates new table and allows old tables to be archived and removed from the system (sys\_audit and sys\_email) * controlled by the Database Rotation plugin

Answer 148

* For Fields: * -Data Type * -Character Limit * Default Value * Dependency * Other table attributes

Answer 149

1) System Definition \> Dictionary 2) Right-click in list header, form header, or field label and select "Personalize Dictionary"

Answer 150

Allows having unique values in the table's column selected in the dictionary definition of a field

Answer 151

Provide the ability to override several attributes of a particular field in the extended or child tables

Answer 152

* Reference Qualifier * Dependent * Attributes * Default Value * Calculation * Mandatory * Read-only * Display Value

Answer 153

32-character globally unique ID (GUID). Every new record has a sys\_id of -1. When inserted, valid sys\_id is provided

Answer 154

on Display

Answer 155

* current * previous * g\_scratchpad * system (or gs)

Answer 156

Used in Business Rules (server-side scripting). Current record being referenced.

Answer 157

Used in Business Rules (server-side scripting). Record before any changes were made. Available on Update and Delete operations. Not available on async

Answer 158

Used in business rules. Available in On Display business rules to pass server-side information to the client to be used for Client Scripts

Answer 159

Used in business rules (also called gs). References GlideSystem functions

Answer 160

* use current. to reference fields on the record being created. * use producer. to reference values entered by the end user * When variables have the same name as the fields in the target table, the record producer populates such fields automatically when inserting the record

Answer 161

Queries an object and returns true of the object is null or contains an empty string

Answer 162

* g\_form - references currently active form * g\_user - references currently active user

Answer 163

Local variables are contained in functions, global variables are not

Answer 164

If a new variable is declared in an order 100 Business Rule, any Business Rules that follow also have access to that variable

Answer 165

* g\_scratchpad - Recommended * GlideAjax - Recommended * g\_form.getReference - Not Recommended * GlideRecord - Not Recommended Second two have a performance impact because they retrieve all attributes of of the record rather than just the required field(s)

Answer 166

A server call that can be written in a client script that runs asynchronously

Answer 167

g\_scratchpad is set once when the form is loaded (set in a Display business rule), whereas GlideAjax is triggered dynamically by the client

Answer 168

Used in Client Scripts and returns the GlideRecord for a specified field (excluding user-defined fields). Requires a call to the server format : getReference(fieldName, callback)

Answer 169

Process runs synchronously and all processing halts until information returns from the server

Answer 170

Process runes asynchronously and other processing continues until a response from the server is received

Answer 171

A function written in a client script that runs asynchronously after a server call using getRefernce. Call back is defined as a parameter of the getReference

Answer 172

Single-Sign-On method of access control that enables a user to log in once and gain access to the resources of multiple software systems without having to log in again.

Answer 173

Security Assertion Markup Language - XML-based standard for exchanging authentication and authorization data between security domains

Answer 174

``` Assertion Identity provider (producer of assertions) service provider (consumer of assertions) ```

Answer 175

* SN configurations including * ldap server (with a minimum read-only account) * OU definition * transform map * import schedule * Importing data using standard method of staging tables and import sets

Answer 176

1. User enters credentials into SN - password stored in HTTPS session. If the "Source" field of the user record starts with LDAP, validation is attempted using LDAP, otherwise the password on the local user record is used to validate login 2. SN passes credentials to LDAP server. If password is provided, "Simple Bind" is performed. If not, LDAP must allow anonymous login 3. LDAP responds with authorized or unauthorized 4. user as granted or denied access

Answer 177

enhances system logs by providing more information of the durations of transactions between client and server

Answer 178

with all other transactions in the transaction log table. client\_transaction field is set to true

Answer 179

* Returning too many results * Grouping by fields such as duration or name * Reporting on a user-created table that uses many joins on other tables

Answer 180

External Communications Channel queue. It is a database table which is queried, updated, and inserted into by other systems

Answer 181

* Messages, two types: * From ServiceNow to another system (output message) * From another system to ServiceNow (input message)

Answer 182

Monitors Workers

Answer 183

runs on its own thread as a timer object and is configured to execute a task periodically, returning its result to the ECC queue

Answer 184

on-demand thread that executes a tag when a corresponding ECC output queue record is read from ServiceNow

Answer 185

Queue Monitor reads an ECC output queue message and triggers the worker to work

Answer 186

* Build Name * Build Tag * Instance Name * Servlet Memory * Servlets statistics * Semaphores sets * OS Configuration * Logged in sessions

Answer 187

* Filters * System Security * Domain Separation * Company Separation * Separate Instances

Answer 188

1. Separates Data 2. Separates administration (workflow, policy, UI definition) 3. Provides multi-tenancy support Some global data and processes are shared across all domains, "Remember Me" option is an example

Answer 189

Organizations that want to: * Enforce data separation between business entities * Customize Business process definitions and user interfaces for each domain * Use a single instance of servicenow to maintain global processes and global reporting

Answer 190

Legacy - domain separator can be based on anything in the system. Any table that contains a domain field inherits data separation. Domain fields can be added to any tbale to extend data separation through the system

Answer 191

System Diagnostics \> Debug Log displays gs.print() and gs.log() statements, as well as server logging information and error messages

Answer 192

Outbound - SMTP Inbound - POP3

Answer 193

Workflows are not included in Update Sets until the Workflow is published, at which point the entire workflow is added to the update set

Answer 194

Every 24 Hours

Answer 195

STrategic Alignment and drive Rapid Transformation

Answer 196

ServiceNow's methodology for implementations. Combination of traditional waterfall approach with SCRUM

Answer 197

1. Plan 2. Discover 3. Prepare 4. Deploy 5. Operate 6. Transform

Answer 198

Plan: * Project Setup * Team Setup * Project Definition in PPM Application * Kick-off * Customer Training * Arranging Gap analysis workshops

Answer 199

Discover: * Gap Analysis Workshops * KPI workshops * Integration requirements * data requirements * backlog of work defined/documented in Scrum

Answer 200

Prepare: * Core Systems Setup * LDAP(S) integration * Common Data Imported * Integrations * Scrum planning

Answer 201

Deploy: * Build out functionality from SDLC backlog * Managed using Agile SCRUM Application

Answer 202

Operate: * UAT * End User testing * Go-live checks * Production readiness review * Go-live support

Answer 203

Transform: * Pulse Checks * Delivery Assurance * Transformation road maps * Service Improvement plans

Answer 204

System Diagnostics \> Upgrade History Tracks all upgrades made to an instance. Each record examined during an upgrade is tracked and the action taken on that record is tracked as the disposition

Answer 205

MySQL and Tomcat

Answer 206

* Top - Who is accessing the instance (browser, SOAP, FTP, etc) * Next - top app layer, UI, SOAP, Other * Next - Scripting * Next - DB Layer * Next - MySQL

Answer 207

Creates a role called security\_admin which is added to the default System Administrator user. New role has "elevated privelage"

Answer 208

Means that the user who is assigned the role will need to manually elevate themselves to the role during a session. Session timeout or log-out removes the role

Answer 209

* Modify ACLs * Import XML Files * Access Scripts - Background module

Answer 210

Uncheck the "run business rules" attribute

Answer 211

Right-click in the related list header and select Personalize \> List Control. Select Omit new button or Omit edit button

Answer 212

Simple Object Access Protocol

Answer 213

1. Endpoint 2. Action 3. Headers/Attributes 4. Envelope

Answer 214

URL or Address where the SOAP request is delivered. Must be able to reach the endpoint over the network in order for the communication to succeed.

Answer 215

String that is often optional with the SOAP web service. However, some services do require this to be set. The string is often descriptive of what action should be performed by the web services.

Answer 216

Found within the HTTP request. They contain information regarding the protocol being used as well as other custom information such as session IDs, authentication token, etc.

Answer 217

Actual document that describes the details of the SOAP request. This is written in XML format. Has a header and a body similar to an HTML webpage. Header and body details are dictated by the web service and explained in a corresponding WSDL document

Answer 218

1) Main Document 2) Header (optional) 3) Body 4) Fault Element (optional)

Answer 219

Often contains processing instructions for the envelope, but it is not used in all web services.

Answer 220

Main part of the envelope, is required for SOAP requests. Contains the actual message or request that is to be delivered to the web service.

Answer 221

Often present if there was an error processing the web service request. The Web Service is responsible for populating this element with descriptive information to help the consumer understand what went wrong, and/or what to do next

Answer 222

Another XML document that is used in the SOAP protocol. It is a catalog of available functions provided by the web service. A SOAP web service consuming client information should be able to read this and generate a template of each of the available service requests provided by the web service.