08 Andrew Bowers Sys Admin test 51-100 Flashcards
what can you do if the homepage is slow
remove some gauges or change the refresh rate
My manager is going to be out of town and needs to have the supervisor approve while he/she is out of town, what would he/she utilize in ServiceNow
Delegate-Delegation is the ability to designate other users to receive and interact with approvals and task assigned to you
What is a transform map in ServiceNow
a map to determine relationships between fields displaying an import set to fields in an existing table
what application is available to all users
self service
where do you change the smart filter condition builder
click arrow next to breadcrumb in the list
how do you display the slushbucket
click the list mechanic gear above the check boxes
what do you call a saved version of a personalized form
a view
how do you apply a saved filter
click the header and choose the filter to be applied
what displays fields from one record and can be used to edit the record data
form
what are the field status indicators
green - modified cell content, orange - read only, light red - required but has default value, red - required
what does a red dashed line indicate
invalid data - or miss-typed word
what do you click to save changes on a new form and return to the previously viewed page
submit
what do you click to save changes on an existing record and return to the previous form
update
what do you click on to save changes without leaving the form
right click on the header and choose save
what do you do to save a new record to the DB instead of updating the current item
insert or insert and stay
What is a rule that applies to a form to dynamically change form information on the form itself
UI Policy
What enables admins to set mandatory and read-only state for field
Data Policy (not used much)
What do you use to put buttons, links and context menu items on forms and lists
UI Actions
What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried
A Business Rule
Client script applies only when
When accessed trough the form
business rules apply when
globally
when shouldn’t you use client scripts
when you can use UI policies or Access Control Rules
Client scripts can be executed in four ways. What are they
onCellEdit, onChange, onLoad, onSubmit
Can plug-inss be removed
No, but they can be disabled
Name three interfaces for viewing and manipulating tables
- Record List View, 2. Schema Map, 3. Tables and Columns Module
What stores structure and relationship definitions
Data Dictionary
What three tables provide Data Dictionary and relationship information
sys_dictionary, sys_documentation, sys_db-object
how do you establish the sequence for displaying lists
Order Field - best practice is three digit numbers
What does CI stand for
configuration item
What is a series of tables that contains all the assets and business services controlled by a company
CMDB
What do you call a tangible device or intangible dedicated software in the CMDB
a configuration item (CI)
What is the core CI table
cmdb_ci
what is the ci relationship table
cmdb_rel_ci
List CI examples
Computers/Devices on the network software, contracts and licenses, Business services
What are the two base tables of SN
Task and CI
List three benefits of the CMDB
- Facilitate quick analysis of impact, 2. help reduce or eliminate downtime, 3. reduce costs
what is a BSM map
Business Service Map graphically displays the CIs that compose a biz service an indicates status
What is an elevated privilege
A role that has special permissions for the duration of the log in session
When is the security_admin privilege created
after the high security plugin is activated
Where are group or user roles created
Group or user roles are created at user administration
where is the user record stored
in the user [sys-user] table
what is a collection of permission to grant access and assign security
a role
name the four built-in roles
system admin, specialized admin, ITIL, ESS
What does a role inherit
all the permissions of any other roles it includes
what are three best practice rules for users/groups/roles
- assign users to groups, map roles to groups, 2. Don’t map roles to users, 3. Apply general roles to large groups and specific roles to smaller groups
What are the 3 levels of access
- system (username/pw), 2. Applications and Modules (roles), 3. Tables and Fields (system properties/access control)
where are row and column security set
Access Control in Tables and Fields
Where is Table security set
System Property in Tables and Fields
What are the three ways Access Control Rules are defined
- Conditional Expressions, 2. Scripts, 3. Roles
What is the list of all Access Controls for a table
ACL
