08 Andrew Bowers Sys Admin test 51-100

Question 1

what can you do if the homepage is slow

Answer 1

remove some gauges or change the refresh rate

Question 2

My manager is going to be out of town and needs to have the supervisor approve while he/she is out of town, what would he/she utilize in ServiceNow

Answer 2

Delegate-Delegation is the ability to designate other users to receive and interact with approvals and task assigned to you

Question 3

What is a transform map in ServiceNow

Answer 3

a map to determine relationships between fields displaying an import set to fields in an existing table

Question 4

what application is available to all users

Answer 4

self service

Question 5

where do you change the smart filter condition builder

Answer 5

click arrow next to breadcrumb in the list

Question 6

how do you display the slushbucket

Answer 6

click the list mechanic gear above the check boxes

Question 7

what do you call a saved version of a personalized form

Answer 7

a view

Question 8

how do you apply a saved filter

Answer 8

click the header and choose the filter to be applied

Question 9

what displays fields from one record and can be used to edit the record data

Answer 9

form

Question 10

what are the field status indicators

Answer 10

green - modified cell content, orange - read only, light red - required but has default value, red - required

Question 11

what does a red dashed line indicate

Answer 11

invalid data - or miss-typed word

Question 12

what do you click to save changes on a new form and return to the previously viewed page

Answer 12

submit

Question 13

what do you click to save changes on an existing record and return to the previous form

Answer 13

update

Question 14

what do you click on to save changes without leaving the form

Answer 14

right click on the header and choose save

Question 15

what do you do to save a new record to the DB instead of updating the current item

Answer 15

insert or insert and stay

Question 16

What is a rule that applies to a form to dynamically change form information on the form itself

Answer 16

UI Policy

Question 17

What enables admins to set mandatory and read-only state for field

Answer 17

Data Policy (not used much)

Question 18

What do you use to put buttons, links and context menu items on forms and lists

Answer 18

UI Actions

Question 19

What is a control that applies permissions, sends notifications and triggers other processes when a record is displayed, inserted, updated or deleted or when a table is queried

Answer 19

A Business Rule

Question 20

Client script applies only when

Answer 20

When accessed trough the form

Question 21

business rules apply when

Answer 21

globally

Question 22

when shouldn’t you use client scripts

Answer 22

when you can use UI policies or Access Control Rules

Question 23

Client scripts can be executed in four ways. What are they

Answer 23

onCellEdit, onChange, onLoad, onSubmit

Question 24

Can plug-inss be removed

Answer 24

No, but they can be disabled

Question 25

Name three interfaces for viewing and manipulating tables

Answer 25

1. Record List View, 2. Schema Map, 3. Tables and Columns Module

Question 26

What stores structure and relationship definitions

Answer 26

Data Dictionary

Question 27

What three tables provide Data Dictionary and relationship information

Answer 27

sys_dictionary, sys_documentation, sys_db-object

Question 28

how do you establish the sequence for displaying lists

Answer 28

Order Field - best practice is three digit numbers

Question 29

What does CI stand for

Answer 29

configuration item

Question 30

What is a series of tables that contains all the assets and business services controlled by a company

Answer 30

CMDB

Question 31

What do you call a tangible device or intangible dedicated software in the CMDB

Answer 31

a configuration item (CI)

Question 32

What is the core CI table

Answer 32

cmdb_ci

Question 33

what is the ci relationship table

Answer 33

cmdb_rel_ci

Question 34

List CI examples

Answer 34

Computers/Devices on the network software, contracts and licenses, Business services

Question 35

What are the two base tables of SN

Answer 35

Task and CI

Question 36

List three benefits of the CMDB

Answer 36

1. Facilitate quick analysis of impact, 2. help reduce or eliminate downtime, 3. reduce costs

Question 37

what is a BSM map

Answer 37

Business Service Map graphically displays the CIs that compose a biz service an indicates status

Question 38

What is an elevated privilege

Answer 38

A role that has special permissions for the duration of the log in session

Question 39

When is the security_admin privilege created

Answer 39

after the high security plugin is activated

Question 40

Where are group or user roles created

Answer 40

Group or user roles are created at user administration

Question 41

where is the user record stored

Answer 41

in the user [sys-user] table

Question 42

what is a collection of permission to grant access and assign security

Answer 42

a role

Question 43

name the four built-in roles

Answer 43

system admin, specialized admin, ITIL, ESS

Question 44

What does a role inherit

Answer 44

all the permissions of any other roles it includes

Question 45

what are three best practice rules for users/groups/roles

Answer 45

1. assign users to groups, map roles to groups, 2. Don't map roles to users, 3. Apply general roles to large groups and specific roles to smaller groups

Question 46

What are the 3 levels of access

Answer 46

1. system (username/pw), 2. Applications and Modules (roles), 3. Tables and Fields (system properties/access control)

Question 47

where are row and column security set

Answer 47

Access Control in Tables and Fields

Question 48

Where is Table security set

Answer 48

System Property in Tables and Fields

Question 49

What are the three ways Access Control Rules are defined

Answer 49

1. Conditional Expressions, 2. Scripts, 3. Roles

Question 50

What is the list of all Access Controls for a table

Answer 50

ACL