Andrew Bowers Learning Domain ServiceNow 1 - Engagement Methodology and Project Planning

Question 1

Project management includes two features to manage projects. They are the project workbench and project templates. Describe the project workbench

Answer 1

This gives project managers the ability to manage different aspects from a single page. supports Project Management and Application Lifecycle management.

Question 2

Project management includes two features to manage projects. They are the project workbench and project templates. Describe the Project template

Answer 2

Project templates define the basic structure of a project including tasks, sub-tasks, attachments and other project information

Question 3

Projects integrate with what other applications

Answer 3

Change management, resource management, and reports

Question 4

What are a couple of the ways to help visualize large projects

Answer 4

Gantt charts and Work Breakdown Structure lists

Question 5

What is a portfolio

Answer 5

a collection of projects managed as a group to achieve strategic and operational objectives

Question 6

What is a Project

Answer 6

any planned, collaborative effort that is designed to achieve an objective

Question 7

What is a Agile project

Answer 7

Any planned, collaborative effort that is designed to achieve an objective and uses Agile.

Question 8

What is a Project console

Answer 8

A unified graphical interface to the Project application, including new WBS hierarchical lists and a new Gantt chart.

Question 9

What is a Phase What are the three types

Answer 9

One stage or one segment of a project. Three types of phases can be added to the timeline in the project workbench: Waterfall, Agile, and Test

Question 10

What is a waterfall phase

Answer 10

Contains project tasks. A project can have multiple waterfall phases.

Question 11

What is an agile phase

Answer 11

contains stories and can also include a group assignment. A project can have multiple agile phases

Question 12

What is a Test phase

Answer 12

Contains test cases and can also be associated to a test plan. A project can have multiple test phases.

Question 13

What is a Story

Answer 13

a brief statement of a product requirement or a customer business case that is used in the scrum method of agile software development. Typically, stories are expressed in plain language to help the reader understand what the software should accomplish.

Question 14

What is a test case

Answer 14

A collection of related tests. A test case is saved as part of a test suite and can be added to a test plan.

Question 15

What are the three Project phases

Answer 15

Set up the Project > Manage the Project > Close the Project

Question 16

What five things are associated with the “Set Up the Project” phase

Answer 16

• Estimate Values and Prepare Resources
• Created the Project
• Add Tasks
• Create Dependencies
• Assign Resources

Question 17

What three things are associated with the “Manage the Project” phase

Answer 17

• Start the Project
• Create a Baseline
• Monitor Project Dashboards

Question 18

What are the two things associated with the “Close the Project” phase

Answer 18

• Analyze Baselines and Actual Values
• Manage Related Incidents, Problems, and Changes

Question 19

Explain the following concept: Finish-to-start dependency

Answer 19

A dependency that indicates that a task must not be started until its predecessor finishes

Question 20

Explain the following concept: Start-to-start dependency

Answer 20

A dependency that indicates that a successor task must not be started until the predecessor task has started

Question 21

Explain the following concept: Start-to finish dependency

Answer 21

A dependency that indicates that a predecessor must not be finished until the successor task starts

Question 22

Explain the following concept: Finish-to-finish dependency

Answer 22

A dependency that indicates that a task must not be finished until another task finishes.

Question 23

Explain the following concept: Lag time

Answer 23

A manually specified time break between predecessor and successor tasks

Question 24

Explain the following concept: Parent task

Answer 24

A project task with smaller tasks, referred to as child tasks, underneath it. Child tasks break down the work of a parent task into more manageable subsets. Certain fields for child tasks, such as planned end date, roll up and affect the same field in the parent task.

Question 25

Explain the following concept: Child task

Answer 25

A project task that is a subset of a larger task. Child task start dates cannot occur before the start date ofthe parent task.

Question 26

Explain the following concept: Rollup task

Answer 26

Another term for a parent task in the context of aggregating child task items, such as effort or resources, into a larger parent task calculation. All fields on rollup task forms are read-only.

Question 27

Explain the following concept: Roll down

Answer 27

State changes roll down from the project tasks, and from parent tasks to child tasks

Question 28

What is a milestone

Answer 28

A mileston is a project task with a duration of 0. This can be used to indicate important dates and can also be used for dependencies such as not allowing a task to start until a certain milestone has been reached.

Question 29

What is a Gantt chart

Answer 29

This is a visual representation of a project timeline that shows start and end dates of tasks, and the dependencies between tasks. On the chart you can add and delete tasks, change task dates and dependencies, and assess the progress of the overall project. You can also use My Gantt to create the custom Gantt charts to find and track a list of specific projects.

Question 30

What does the following Project Property do and what is it set to by default: Enable firing of Business Rules on save from Planning Console. This property has no impact in deferred save mode and in deferred save mode the Business Rules never get fired. (com.snc.project.fire\_brs\_from\_planning\_console)

Answer 30

If set to true, the project planning console triggers business rules when the State field on the Project form is changed. If set to false, the State field is not editable. ## Footnote Note: Reload the console if you make changes to this property. Set to False

Question 31

What does the following Project Property do and what is it set to by default: Calculate ROI percentage based on a project's estimated cost and its net value (com.snc.project.calculate\_roi)

Answer 31

If set to true, this property calculate the return on investment using the (net value/estimated cost) x 100 formula. This fields is only available from the Advanced view of the Project form. Set to True

Question 32

What does the following Project Property do and what is it set to by default: Enable project cost rollup (estimated and actual) - updating the cost of a project task will update the cost of its parent (com.snc.project.rollup.cost)

Answer 32

If set to true, this property updates the cost of a parent project task if the cost of the child task is updated. Set to False

Question 33

What does the following Project Property do and what is it set to by default: Roll up project start date from tasks (com.snc.project.rollup\_project\_start\_date)

Answer 33

If set to true, this property shifts the project planned start date earlier or later based the earliest task. Disable this property if you want the project planned start date to remain the same despite the start date of the earliest task. Set to true

Question 34

What does the following Project Property do and what is it set to by default: Automatically close project milestone tasks when they change to work state (com.snc.project.auto\_close\_milestones)

Answer 34

If set to true, this property closes milestones automatically so you do not have to close them manually.

Question 35

What does the following Project Property do and what is it set to by default: Retain start on constraint on tasks after adding relations (com.snc.project.allow\_start\_on\_relations)

Answer 35

If set to true, this property keeps a task's Start onselection even after you put the task in a relation to another task, for example, FS relation. Set to False

Question 36

What does the following Project Property do and what is it set to by default: Enable altering of planned date(s) for task in WIP/Closed (com.snc.project.enable\_alter\_of\_planned\_dates)

Answer 36

If set to true, this property allows you to change the planned start date for tasks even if they are in the Work in progress state or any of the closed states.. Set to False

Question 37

Describe the following plugin that is activated with project management: Checklist

Answer 37

Checklists for tasks

Question 38

Describe the following plugin that is activated with project management: Cost Management

Answer 38

Enables the definition and tracking of configuration item costs. Uses rate cards with CIs, contracts, and projects.

Question 39

Describe the following plugin that is activated with project management: Process Flow Formatter

Answer 39

Displays the different stages in a linear process flow across the top of a record

Question 40

Describe the following plugin that is activated with project management: Skills Management

Answer 40

Enables an administrator to assign configured competencies, called skills, to groups or individual users

Question 41

Describe the following plugin that is activated with project management: Timeline Visualization

Answer 41

Enables graphical representation of activities over time.

Question 42

Describe the following plugin that is activated with project management: Time card management

Answer 42

Enables the creation of linear timelines for any activity that is bounded by two dates, such as the actual start and end dates on a project task.

Question 43

Describe the following user role and what roles it contains: it\_project\_portfolio\_user

Answer 43

contains: project\_portfolio\_user User who can view IT portfolio project records

Question 44

Describe the following user role and the roles contained in it: it\_project\_user

Answer 44

it\_project\_portfolio\_user, and project\_user Can only modify a few Project form fields, such as journal fields. Can also modify additional fields on the Project Task form, such as Time constraint and State

Question 45

Describe the following user role and the roles it contains: it\_project\_manager

Answer 45

* resource\_user * itil * it\_demand\_manager * it\_project\_user * project\_manager * timeline\_user Has configuration access right to all Project application features and functionality

Question 46

Where can a project be created?

Answer 46

projects list, project planning console, project workbench, demand workbench

Question 47

Can a project belong to multiple portfolios?

Answer 47

yes, the one displayed on the form is the "primary" portfolio

Question 48

If a project portfolio is set what does that mean for your choice of which program a project belongs to?

Answer 48

Projects can only be joined to programs in the parent portfolio

Question 49

How does Copy a Project work

Answer 49

right click on the project header and choose copy project. The actual duration, and actual start and actual end are all reset to null. State is New and percent complete is 0