Andrew Bowers Implementation from book Flashcards
What does the backup cycle consist of for ServiceNow instances
- Four weekly full backups and the last six days of daily differential backups that together provide 28 days of backups
What kind of archtecture is ServiceNow and what does this mean?
Single-instance meaning each customer has their own database and application set
Service now is Single Tenancy meaning there is only one customer on each server
What are the five core stages of the StartNow methodology?
Plan, Discover, Prepare, Deploy, and Operate
StartNow is essentially a combination of what two processes?
Agile developement (formerly SDLC/Scrum Process Pack), and Project and Portfolio Management
What happens during the Plan Stage?
- Official kickoff
- Project plan setup
- Team(s) setup
- Customer training
- Plan Requirements Workshops
What happens during the Discover Stage?
- Requirements workshop(s)
- Data requirements and KPIs
- Integration requirements
- Document requirements as stories
- Develop backlog
What happens during the Prepare Stage?
- Core system setup
- LDAP(s) integration
- Common data built
- Scrum planning for releases and Sprints
- Security and compliance
What happens during the Operate Stage?
- Acceptance testing
- Use and validation of Update sets
- End-User training
- Go-Live
- Go-live support
What happens during the Deploy Stage?
- Build functionality as defined in the Project and Scrum
- Project Management
- Sprint planning, stand-ups, reviews
- ACE report reviews
What are the four levels of the product development methodology
Products > Releases > Sprints > Stories
According to both StartNow and the Scrum methodology a Product is defined as what?
connects the potentially shippable Product increment to the project.
According to both StartNow and the Scrum methodology a Product Backlog is defined as what?
lists everything that a customer might want to do in a story format, ranked by the Product Owner, made visible by the Scrum Master, and added to a Release and Sprint. If a requirement is not defined in the Product backlog, it does not exist.
According to both StartNow and the Scrum methodology a Release is defined as what?
includes one or more changes to services that are built, tested and deployed together.
According to both StartNow and the Scrum methodology a Epic is defined as what?
is work that may not be done within a single sprint. All stories in an Epic must be completed to realize the business value
According to both StartNow and the Scrum methodology a Sprint is defined as what?
is a fixed duration during which the Scrum team has committed to complete work selected in the Sprint Backlog. This scope of work included in the Sprint does not change once it has been set. Sprints can have a duration of one-four weeks, but the duration of each Sprint should be consistent once set.
According to both StartNow and the Scrum methodology a Sprint Backlog is defined as what?
consists of stories selected for a given Sprint (i.e. work the team has committed to do right now). This work should not change once the Sprint is underway. Work is selected by the Scrum team through negotiations and disucssions with the Product Owner during Sprint Planning.
According to both StartNow and the Scrum methodology a Story is defined as what?
is an independent, negotiable, valuable, estimable, small, testable requirement that usually comes out of a requirements workshop. Stories may have individual tasks defined.
What are the components of RIDAC?
- Risk
- May or may not happen - anticipate and mitigate!
- Decrease probability and impact of threats
- Potential to impact scope, schedule, resources, or hours
- Issue
- Has already happened or is happening now
- Identify corrective action, owner, and resolution
- Decision
- Decision made that impacts scope, schedule, resources, or hours
- Log details and cite evidence of decision (email, verbal, etc.)
- Action
- Key actions (outside of development or project management)
- Follow-up required to ensure follow-through
- Change
- Change to scope, schedule, resources, or hours with no financial impact
- Change to scope, schedule, resources, or hours with financial impact
What are the qualities of a story?
- Independent
- Negotiable
- Valuable
- Estimable
- Small
- Testable
What do you have when a sprint is completed
potentially shippable product
What are the characteristics of Waterfall (project management)
- Is a project management methodology
- Has a start date and an end date
- Is the process of defining scope, deciding on the optimum strategy for delivery, and creating teams. It is a methodical task-oriented approach.
- Is still about delivering optimum value based on a predefined framework of time, cost, and output and managing changes within this structure
- Waterfall fixes scope and allows time and cost to vary
What are the characterisitcs of the Scrum (Product Management) methodology
- Is a product developement methodology
- Useful for delivering work in an iterative and incremental way
- Has requirements and solutions that evolve through collaboration
- Values self-reflection, self-management, transparency and customer satisfaction
- Scrum fixes time and allows scope to be flexible
How long after the project signature does the Plan stage usually start?
3-4 weeks
What are the responsibilities of an Engagement Manager (EM) / Scrum Master and what team are they part of
- Overall ServiceNow lead for deployment (peer to the customer Project Manager)
- Accountable for delivery of ServiceNow implementation in alignment with SOW
- Accountable for overall deployment success and customer value
- Initially fulfills the secondary role of Scrum Master
- Transitions Scrum Master role to customer Project Manager when customer is ready
- This can be the same person as the Business Process Consultant
Part of the ServiceNow project team