MN CSA Fundamentals - 1 User Interface & Navigation Flashcards
What is a ServiceNow user?
A user is an individual that has been granted access to your ServiceNow instance
What is a ServiceNow group?
A group is a set/collection of users who share a common purpose, such as users approving change requests or receiving e-mail notifications
What is a ServiceNow role?
A role is a collection of permissions in the Now Platform to
- grant access to app and other parts of the platform
- assign security rights
(The word “role” defines your capabilities in the application)
Where are users represented? (table)
By a record on: sys_user
Where are roles represented? (table)
By a record on: sys_user_role
What methods are used for user authentication in ServiceNow? (7)
Local database Multi-provider Single Sign-on (SSO) LDAP OAuth 2.0 SAML 2.0 Digest Token Multifactor
Which of the following is the primary way to interact with the applications and data in ServiceNow instance?
Now Platform User Interface (UI)
The Now Platform is an example of which cloud computing model?
An Application Platform-as-a-Service (aPaaS)
What four workflows are ServiceNow divided into?
IT Workflows
Employee Workflows
Customer Workflows
Creator Workflows
Name five Persona Types (base system roles):
System Administrator
- everything but HR + security
Specialized Administrator
- manage specific function/apps
Fulfiller/Process
- ITIL roles, defined workpaths and workflows
Approver
Requester (ESS)
What is the top of the page in the Now Platform User Interface called?
The Banner Frame
What is the middle of the page in the Now Platform User Interface?
Content Frame
What is the left hand side of the page in the Now Platform User Interface?
Application Navigator
What are the different Interfaces for accessing a ServiceNow Instance?
Now Platform User Interface (UI)
Service Portal
Now Mobile App
ServiceNow Mobile Classic (gamla)
What are the three components of the Now Platform User Interface?
Banner Frame
Application Navigator
Content Frame
What is the Application Navigator?
What are the components of the Application Navigator?
A list of available applications end their corresponding modules
All applications
Favorites
Your History
Filter Navigator
What is the official documentation resource for ServiceNow? // Where can you locate product documentation?
docs.servicenow.com
How can you add favorites in the Application Navigator? (3)
By selecting the star of the corresponding app or module
Dragging an individual record to the Favorites tab
Dragging the breadcrumbs of a filtered list to the tab
Where can you update Now Platform user interface branding including company logo and colors?
System Properties > Basic Configuration UI16
Guided Setup > ITSM Guided Setup
Lists provide context menus in three diff levels. What are the names of those context menus?
List Context Menu
- next to the title of the list
Column Context Menu
- in column header
Record Context Menu
- right click on a rows cell
What are list filter conditions also called?
Breadcrumbs
Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data?
Column Context Menu
Which search feature can be used to help narrow down search results in ServiceNow?
Wildcard Characters
A column in a list represents what in the ServiceNow instance?
A field
What is the list Anatomy (what are lists built upon)? (5)
Title bar
- list title and in some cases the view name in ()
List Filters/Breadcrumbs
- offers quick form of filter navigation
Column Headings
- displays column (table field) names and provides som list controls
Column Header Search
- provides search within spec column
Field Values
- right click to access additional actions
How can you search for information in ServiceNow? (7)
Wildcards
Phrase Searches
Searching Lists
Boolean Operators
Attachment Search
International Character Sets
Punctuation
What Module is available to an End user?
Self Service
What is a formatter?
A formatter is a form element used to display information that is not a field in the record
Which type of interface enables you to display multiple performance analytics, reporting and other widgets on a single screen?
Dashboard
What three components make up a filter condition in a list?
1 Field
2 Operator
3 Value
How are tags used?
To categorize, flag and locate records
What is a view (list)?
A version of a customized list or form which defines which fields appear and in what order
A row represents what in the ServiceNow database?
Record
What defines which fields appear in a list and the order of said fields?
A view
What is a formatter (form)?
Name a few examples of these: (5)
An element used to display information that is not a field in the record
Activity formatter Process flow formatter Parent breadcrumbs formatter Approval summarizer formatter CI relations formatter
What are the three main components of the form designer?
Page header
Field navigator (left)
Form layout (middle)
Which field type displays as a checkbox in the form?
True/False
Which field type displays information from another table?
Reference
Which tool can be used to change the layout of the form view for all users?
Form Designer
What allows fields to be populated automatically when applied?
Template
What is a related list (form)?
Shows records in tables that have a relationship to the current record
Which menu provides options related to viewing, configuring, creating favorites and saving form data?
Form context menu
What allows users to see a time stamped history of all actions taken within a record?
Activity Stream
What are the cell components (where fields are represented in the Form Designer)?
Handle icon
Field label (name)
Settings icon
Remove icon
Different form templates can be applied to a form by accessing the:
(Toggle) Template Bar
Which icon on the banner frame is selected to customize an individuals instance?
System settings (gear icon)
Which module allows an admin to change the look and feel for an instance?
System Properties > Basic Configuration UI16
What are some reasons for changing the look and feel of a ServiceNow instance? (3)
To distinguish between production and non-production instances
To comply with corporate branding themes
To increase user acceptance
