ServiceNOW

Question 1

SDLC
GRC
CI
CMDB
UI
SLA

Answer 1

system development life cycle
governance - risk - compliance
customer items
configuration database
user interface
service level agreement

Question 2

ServiceNOW

Answer 2

-IT service management tool
IT cloud company
-define, infrastructure, automate the flow of work on a daily basics
- Reduce the use of emails/spreadsheet
- oriented to track activities, tasks, processes.

Question 3

Core

Answer 3

1. Operational App
2. Infrastructure App
3. Management App
4. Plataform

Question 4

1. Operational App

Answer 4

incident 
problems 
changes 
service catalog + request
SDLC 
release management

Question 5

SDLC

Answer 5

manage the development/ processes of an app

Question 6

2. Infrastructure App

Answer 6

Configure CMDB
discovery
assest management
orchestration

Question 7

CMDB

Answer 7

tracks CI’s

Question 8

3. Management App

Answer 8

Convert the IT operational/infrastructure Apps in terms that upper management can understand.

• Projects
• IT GRC
• IT Costs

Question 9

4. Plataform

Answer 9

it runs on top of a single cloud based platform/ architecture