Printers troubleshooting Flashcards
printers print unknown characters
- incorrect driver
(uninstall the wrong driver and install the correct driver) - cable loose (secure the cable)
printer will not print large or complex images
- lack of mem (add + mem)
laser print prints vertical lines or streaks on every page
- drum is damaged (replace the drum/ toner cartridge when it contains the drum)
- the toner is not distributed in the cartridge
(shake the toner)
print pages shows ghost images
- drum is scratched or dirty
- drum wiper blade is worn
(replace the drum/ toner cartridge when it contains the drum)
the toner is not fusing to the paper
- fuser is defective
replace the fuser
paper is creased after printing
pick up rollers are damaged or dirty (clean or replace pickup rollers)
paper is not being fed into the printer
pick up rollers are damaged or dirty (clean or replace pickup rollers)
each time a network printer is restarted, users receive a message…
“document failed to print”
- Printer’s IP configuration set for DHCP (assign a static IP address)
- the IP is already being used by another host (assign a different static IP address)
- A technician discovers that RAID has stopped working. Which two situations could cause this issue? (Choose two.)
- RAID has failed
2. RAID is not receiving power
- A technician is upgrading an older PC with a dual core CPU. When the PC restarts, it is slower than it was before the upgrade. The Performance tab from the Task Manager displays only one CPU graph. What is the most probable solution to this problem?
update the BIOS
- What is a symptom of a printer fuser that needs to be replaced?
toner is coming off the page
- What is a probable cause of a printer producing pages with ghost images?
a worn drum wiper
- What corrective action should be taken on a printer that prints unknown characters?
wrong driver installed. Reinstall the driver
- Users in an office complain that they are receiving “Document failed to print” messages when trying to print to a network printer. What is a likely problem?
wrong IP address assigned
- A user has not updated an application for over two years and has just updated to the newest release on the workstation. The user notices, however, that the software with the newest release is operating very slowly. The other applications on the workstation are operating normally. What is a possible cause?
not enough RAM
- A technician adds a new optical drive to a computer but the optical drive is not recognized by the computer. The technician thinks that the BIOS firmware needs to be updated and updates the CMOS. However, the computer fails to start. What is a possible solution?
consult the mobo’s manufacturer website
- A computer repeatedly locks without any error message. Which two conditions may be the cause of the problem? (Choose two.)
PC has a virus
An updated has corrupted the OS
- What usually causes the BSOD in the Windows OS?
device driver compatibility erros
- A user reports that WiFi is not working on a laptop. A technician checks the laptop and notices that the wireless networking icon is missing from the notification area of the task bar. The technician tries to turn the wireless switch on the laptop on and off. However, the wireless NIC is still not displayed. What should be done next to troubleshoot this issue?
activate the NIC in the BIOS or UEFI settings
- What are two reasons that a workstation would begin to lock up frequently? (Choose two.)
failing RAM
overheating CPU
- A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?
cable connectivity
- Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect? (Choose two.)
the wireless signal is slow
there is interference from outside sources
- A user can send email to other people in the office successful but is unable to receive any email. What is a possible cause of this issue?
IMAP / POP3 is set up incorrectly
- ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?
DHCP server
- Which network server is malfunctioning if a user can ping the IP address of a web server but cannot ping the web server host name?
DNS server
- What command can a technician use on a computer to see if DNS is functioning properly?
nslookup
- An administrator deploys wireless access points across the office to provide wireless network connectivity to users. Each workstation receives an IP address via DHCP. After a file server with a static IP is connected to the wired network, the administrator receives an IP address conflict message. What is a possible solution?
assign a new IP address to the file server
- A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
A boot sector virus has altered the master boot record.
- A technician is troubleshooting a Windows 7 laptop infected with a virus that has damaged the master boot record. The technician has booted the laptop using the installation media and is attempting to repair the laptop from the command line interface. Which two commands can the technician use to repair the corrupt master boot record? (Choose two.)
bootrec/fixtboot
bootrec/fixmbr
- A user reports that all of the software applications operate very slowly every day around 9:30 a.m. A couple of hours later, the computer operates normally for the rest of the day. What is the most likely cause?
The computer is being scanned by the antivirus software on a specified schedule.
