Chap 14 - troubleshooting Flashcards
Why would a computer not recognize an external drive?
A computer that does not recognize an external drive can be an indication that incorrect drivers are installed.
A user needs to open some files that are being shared from a remote computer. However, the user receives an “access denied” message when trying to open some files and folders. What is a probable cause of this?
The user is not a member of the group that has permission to access those resources.
An access denied message occurs when a user lacks the privileges that are required to access a resource.
What is a symptom of failing RAM in a PC?
When RAM fails in a computer, the computer can reboot, lockup, or display error messages such as the blue screen of death (BSOD) .
A user reports that a workstation is continually rebooting. What can a technician do to stop the rebooting in order to troubleshoot?
Disable the auto restart function in the Advanced Startup Options menu.
An automatic reboot can occur if a workstation locks up during startup. The continual reboot makes it difficult to see any error messages. To stop the workstation from rebooting, go to the Advanced Startup Options menu and disable the auto restart function
A workstation has been moved from headquarters to a branch office. The user is now reporting that the workstation cannot connect to the network. A technician suspects that the workstation did not correctly obtain an IP address from a DHCP server. What are two possible causes for the problem?
In most cases, when a computer is moved from one place to another, it needs a new IP address to connect to the network. When the computer is configured with a static IP address, it will not initiate the process of obtaining a new IP address from DHCP servers. Also if a firewall is misconfigured, it may block the DHCP messages.
What is a symptom that toner is unevenly distributed in a printer toner cartridge?
A printer that produces pages that come out with vertical lines or streaks can be an indication that the toner is not distributed evenly in the cartridge.
What is an indication that a printer does not have enough memory?
Large or complex images do not print.
A user reports that the corporate web server cannot be accessed. A technician verifies that the web server can be accessed by its IP address. What are two possible causes of the problem?
- The web server information is misconfigured on the DNS server.
- The DNS server address is misconfigured on the workstation.
The fact that the web server can be accessed by its IP address indicates that the web server is working and there is connectivity between the workstation and the web server. However, the web server domain name is not resolving correctly to its IP address. This could be caused by a misconfiguration of the DNS server IP address on the workstation or the wrong entry of the web server in the DNS server.
What Windows OS utility can be used to identify possible causes of the BSOD?
The Event Log can be used to research BSOD errors since it records alerts and notifications that occur during OS operations.
A user reports that the workstation CPU and boot settings have been modified. The network administrator suspects that someone may be tampering with the machine. What is a possible solution to prevent this from reoccurring?
Set a BIOS password.
Multiple users report that the workstations are assigned a 169.254.x.x IP address. The users are able to communicate only between each other. What is a possible solution?
Restart the DHCP server.
What is an open-ended question a technician could ask when troubleshooting a suspected malware infection?
What security software is installed on your system?
When starting a computer running Windows Vista, a technician sees that the error message “BOOTMGR is missing” appears after the POST. What are two possible solutions for this problem?
- Run chkdsk /F /R from the recovery console.
- Restore BOOTMGR using the Windows Recovery Environment.
