Service & Hospitality

Question 1

Service

Answer 1

Mechanics - Clean glasses, circle table clockwise, pull correct bottle

Question 2

Hospitality

Answer 2

Feelings - Interaction with guest, education

Question 3

Returned bottle

Answer 3

Corked or guest doesn’t like it

Question 4

Mise en place

Answer 4

Server: Corkscrew, matches, pen, paper

Restaurant: Glasses, decanter, tray, napkins

Question 5

How to Unscrew a Bottle of Wine

Answer 5

1. Under lip, semi-circle cut on front then back (do NOT move bottle), use flat of knife to peel off foil. Place foil trash in pocket
2. Wipe lip with napkin
3. Off-center drive screw into cork
4. 2 stage pull, then gently lift from bottle
5. Present cork on coaster
6. Wipe lip with napkin
7. Pour with label facing guest, clockwise
8. Wipe lip with napkin to catch drips

Question 6

Why would you DECANT a wine?

Answer 6

1. Old bottle, remove sediment
2. Too cold, to warm up the wine
3. Splash decant to aerate young wine

Question 7

Wine Service

Answer 7

1. Approach from the right side of the guest.
2. Repeat the chosen bottle - name, region, vintage
3. “Mark the table” - Place plate for wine bottle out of the way. Polish the appropriate wine glasses. Moving clockwise around the table, use a napkin-lined tray to place glasses, spot at the right of the knife.
4. Present the bottle of wine.
   If decanting, in a cradle placed in same position as stored, then bring to work station. Remove foil in 2 cuts, wipe with napkin, screw until just short of end, unscrew, wipe. Decent over a candle into decanter. Present cork on plate to right of host and place wine bottle on plate out of the way.
5. Pour 1.5oz to lead guest from right side. & clockwise to other guests, top off host, ask to remove cork.

Question 8

How to Open a Bottle of Sparkling Wine.

Answer 8

1. Mise en place: Serviettes, tray, ice bucket, coasters
2. Repeat order back and pull bottle.
3. Polish flutes, deliver via tray, place at right, clockwise around table, coasters for cork and bottle (if desired)
4. Bring sparkling wine in ice bucket, dry bottle, confirm producer/ vintage/ year.
5. Cut foil capsule with corkscrew knife and place in pocket
6. Drape serviette on top of cork with hand on top
7. Slowly loosen cage, do not remove
8. Place left hand under bottle and turn bottle in opposite direction of cork
9. Wipe bottle and sample pour to host, pour clockwise to guests and top off guest.
10. Ask what temperature the host would like - store on table or in ice bucket. Remove cork and coaster.

Question 9

Mock Wine List

Answer 9

Producer, vintage, and full appellation

Light, crisp white wines
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Full-bodied white wines
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Off-dry white wines
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Lighter, food-friendly red wines
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Full-bodied red wines
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