Server Flashcards
Within how long after guests are seated: guests are greeted, trays are picked up, server cardbis left, and receipt is reviewed for accuracy/ number in party.
30 secs
Beverage refilled offered when
Glass is 1/2 full
Glasses are held by
The bottom and not the rim
Water temp for brewing coffee
200-205 degrees
Shelf life for brewed coffees
30 minute
Coffee is poured from
Pot into mug at the table, never carried in a mug through dining room.
Served at table by delivering empty mug, tea bag, spoon and teapot filled with hot water guest prepares own tea.
How tea is served.
Complimentary coffee is
Offered to all guests
Dessert is suggested to
Guests who have not already had it
Dishes are pre bussed so that only beverage ______ and dessert _____ dishes are left at the end of meal
Glasses/ dishes
All guests are
Thanked and invited to return
All tables must be busses within ___ min after each party leaves, with a goal of bussing within ____ min
3 mins:1 min
Dishes bussed directly to
Dish room
All questions about food allergies are directed to
A manager
Dining room lighting
Dimmed for evening hours
Lou reed window blinds remained down and set at a _____ angle
45•F
Dining room sections never closed except
90 minutes before a party
1st step of service
Greet guests/ deliver beverages
2nd step of service
Quality food and beverage check
3rd step of service
Offer complimentary coffee
4th step of service
Final thank you and prepare for next guest
Servers do not take any new table ___ mins prior to clocking out
30 mins
Ate tips automatically added to a bill?
No
The first 4A’s for handling guest complaints
Acknowledge the complaint
The 2nd 4A’s for handling guest complaints
Apologize immediately and sincerely
The 3rd 4A’s for handling guest complaints
Act on the complaint
The 4th 4A’s for handling guest complaints
Ask “has the problem been resolved to your satisfaction?” And invite the guest to return
All servers must be certified in the 100 club within ___ days of hire
90
