Server

Question 1

Within how long after guests are seated: guests are greeted, trays are picked up, server cardbis left, and receipt is reviewed for accuracy/ number in party.

Answer 1

30 secs

Question 2

Beverage refilled offered when

Answer 2

Glass is 1/2 full

Question 3

Glasses are held by

Answer 3

The bottom and not the rim

Question 4

Water temp for brewing coffee

Answer 4

200-205 degrees

Question 5

Shelf life for brewed coffees

Answer 5

30 minute

Question 6

Coffee is poured from

Answer 6

Pot into mug at the table, never carried in a mug through dining room.

Question 7

Served at table by delivering empty mug, tea bag, spoon and teapot filled with hot water guest prepares own tea.

Answer 7

How tea is served.

Question 8

Complimentary coffee is

Answer 8

Offered to all guests

Question 9

Dessert is suggested to

Answer 9

Guests who have not already had it

Question 10

Dishes are pre bussed so that only beverage ______ and dessert _____ dishes are left at the end of meal

Answer 10

Glasses/ dishes

Question 11

All guests are

Answer 11

Thanked and invited to return

Question 12

All tables must be busses within ___ min after each party leaves, with a goal of bussing within ____ min

Answer 12

3 mins:1 min

Question 13

Dishes bussed directly to

Answer 13

Dish room

Question 14

All questions about food allergies are directed to

Answer 14

A manager

Question 15

Dining room lighting

Answer 15

Dimmed for evening hours

Question 16

Lou reed window blinds remained down and set at a _____ angle

Answer 16

45•F

Question 17

Dining room sections never closed except

Answer 17

90 minutes before a party

Question 18

1st step of service

Answer 18

Greet guests/ deliver beverages

Question 19

2nd step of service

Answer 19

Quality food and beverage check

Question 20

3rd step of service

Answer 20

Offer complimentary coffee

Question 21

4th step of service

Answer 21

Final thank you and prepare for next guest

Question 22

Servers do not take any new table ___ mins prior to clocking out

Answer 22

30 mins

Question 23

Ate tips automatically added to a bill?

Answer 23

No

Question 24

The first 4A’s for handling guest complaints

Answer 24

Acknowledge the complaint

Question 25

The 2nd 4A’s for handling guest complaints

Answer 25

Apologize immediately and sincerely

Question 26

The 3rd 4A’s for handling guest complaints

Answer 26

Act on the complaint

Question 27

The 4th 4A’s for handling guest complaints

Answer 27

Ask “has the problem been resolved to your satisfaction?” And invite the guest to return

Question 28

All servers must be certified in the 100 club within ___ days of hire

Answer 28

90