Hospitality/ the golden Rules of Hospitality

Question 1

Always make guests feel____. Greet guests as they _____ in the dining room while they are dining. _____ them as the leave.

Answer 1

Welcome
Arrive
Thank

Question 2

Make a _______.

Make guests feel _____ and _______.

Answer 2

Connection

Appreciated/ important

Question 3

_______ guests as you move through the restaurant.

Answer 3

Acknowledge

Question 4

You should make _____ _____.

Answer 4

Eye contact

Question 5

Be _____ and ______.

Answer 5

Friendly and smile

Question 6

______ in conversation.

Answer 6

Engage

Question 7

Help guest by being a good

Answer 7

Listener

Question 8

Help guest by asking if

Answer 8

They found what they were looking for

Question 9

Help guest by ______ their questions

Answer 9

Answering

Question 10

To make guest feel special and important we should ______ guests as they arrive

Answer 10

Greet

Question 11

To make guest feel special and important we should follow the ____ft rule

Answer 11

5

Question 12

To make guest feel special and important we should be friendly and ______ ______ ______

Answer 12

Make eye contact

Question 13

To make guest feel special and important we should _____ in conversation

Answer 13

Engage

Question 14

To make guest feel special and important we should ______ the guests for visiting

Answer 14

Thank

Question 15

Guest are offered beverage refills: we should know

Answer 15

What our guests are drinking

Question 16

Guests are offered beverage refills: we should offer a refill when

Answer 16

Glass is half empty

Question 17

When guest experience quality food there should be _______ and variety

Answer 17

Abundance

Question 18

When guest experience quality food hot food should be ______ and cold food should be ______.

Answer 18

Hot and cold

Question 19

When guest experience quality food there should be ______ and ______ pans.

Answer 19

Fresh and full

Question 20

When guest dine in a clean restaurant there should be _____ and _____ tables

Answer 20

Clean and bussed

Question 21

When guests dine in a clean restaurant the restrooms should

Answer 21

Be clean

Question 22

When guests dine in a clean restaurant bars areas and floors should

Answer 22

Be clean