Section One - PFD Five Keys to Success Flashcards
1
Q
What is Section One
A
PFD Five Keys to Success
2
Q
The Phoenix Fire Department and the City of Phoenix believe that the members of the Department are the ____to its success.
A
Key
3
Q
With that in mind we recognize _____ objectives for the members to ascribe to in their personal and professional lives as well as some pitfalls each member and the Department as a whole can fall into.
A
Five
4
Q
With that in mind we recognize five objectives for the members to ascribe to in their personal and __________ lives as well as some pitfalls each member and the Department as a whole can fall into.
A
Professional
5
Q
With that in mind we recognize five objectives for the members to ascribe to in their personal and professional lives as well as some pitfalls each member and the Department as a _______ can fall into.
A
Whole
6
Q
The 5 Keys to Success are:
A
Safety Professionalism Teamwork Personal Development Respect
7
Q
_______ is a very high priority in the Phoenix Fire Department. Firefighting can be a very dangerous profession
A
Safety
8
Q
the Phoenix Fire Department has been a leader in this area for over __ years.
A
37
9
Q
The ________________ (SOPs) that are in place have been developed over many years
A
Standard Operating Procedures
10
Q
(SOPs) that are in place have been developed over many years and are continuously refined as new lessons are learned, ___________ and issues arise, and safer more efficient ways of providing services are developed.
A
New technologies
11
Q
All of the Department’s SOPs are _____ documents and are revised on an on-going basis.
A
Living
12
Q
These SOPs are designed with not only the how, when, where and whys of the work we do but each one is ______ around the safety of our members as well as the public we serve.
A
Framed
13
Q
These SOPs are designed with not only the how, when, where and whys of the work we do but each one is framed around the safety of our members as well as the ______ we serve.
A
Public
14
Q
A major component of our SOPs is the ______________________.
A
Risk Management Plan
15
Q
Risk Management plan should be applied to each and every _________ we encounter throughout our careers.
A
incident
16
Q
second line in the Risk Management Plan
A
We will risk our lives a lot in a calculated manner to save savable lives.
17
Q
Fourth Line in the Risk Management Plan
A
We will not risk anything for lives and property that are already lost.
18
Q
First Line in the Risk Management Plan
A
We will begin each response under the assumption that within the incident there are savable lives and property.
19
Q
Third Line in the Risk Management Plan
A
We will risk our lives a little in a calculated manner to save savable property.
20
Q
Every major incident we respond to is _________ to determine if and how we can perform better in the future.
A
critiqued
21
Q
Critiques may range from individual one-on-one talks between crew members to formal critiques where any and all members of the Department attend and _____ of the critique are distributed to the entire membership for review.
A
DVS’s
22
Q
Critiques may range from individual one-on-one talks between _______ to formal critiques where any and all members of the Department attend and DVDs of the critique are distributed to the entire membership for review.
A
crew members
23
Q
At times these critiques are even shared with other Departments both here in the Valley and around the ________.
A
country
24
Q
The Department supplies the members with the very best ____________ and training available to significantly increase the odds that everyone will get to go home healthy and happy after their shift.
A
safety equipment
25
Each member is responsible to utilize the equipment, SOPs, training and __________ to insure their safety and the wellbeing of the other members and the public we serve.
common sense
26
Each member is responsible to utilize the equipment, SOPs, training and common sense to insure their safety and the __________ of the other members and the public we serve.
wellbeing
27
What are the 5 keys to success
```
Safety
Professionalism
Teamwork
Respect
Personal Development
```
28
__________ should be on display at all times while working for the Phoenix Fire Department.
Professionalism
29
Specifically if you are the ______________ professional at your job then you and the company you work for will be successful and respected.
consummate
30
Looking professional means that each member is wearing the appropriate _______for the task at hand and is prepared for each and every possible incident to which you may be dispatched.
uniform
31
Uniforms should be clean, ______ or torn and each member of the crew should be dressed professionally.
not faded
32
This would include wearing the appropriate uniform around the station, while_______ and while training.
shopping
33
Wearing the appropriate uniform not only displays professionalism but in many cases provides a layer of _______ for the members.
safety
34
______ should be driven and cared for in a professional manner and to professional standards.
apparatus
35
Members must understand how to drive ___________ at all times.
professionally
36
These apparatus are very expensive and _______ should expect that we will care for them in a professional manner so as to reduce the number of breakdowns and increase the longevity of the trucks.
taxpayers
37
These apparatus are very expensive and taxpayers should expect that we will care for them in a professional manner so as to reduce the number of breakdowns and increase the ________ of the trucks.
longevity
38
The __________ we utilize around the station and that is carried on the apparatus must be maintained and cared for in a professional manner.
equipment
39
It has been said that a ___________ is only as good as his/her tools.
professional
40
Failure to care for your tools not only means that they may not work correctly or at all when the time comes to use them but in the case of the Fire Department the failure of these tools can mean loss of _________ and even lives.
property
41
this equipment is expensive and much like the apparatus the taxpayer has ________ as to its care.
expectations
42
we are called upon to respond to a wide variety of incidents varying in severity from structure fires, cardiac arrest, drowning, _________, hazardous materials, and difficulty breathing to minor cuts and bruises, social issues, alarm malfunctions and lift assists
Technical Rescue
43
we are called upon to respond to a wide variety of incidents varying in severity from structure fires, cardiac arrest, drowning, technical rescue, ________, and difficulty breathing to minor cuts and bruises, social issues, alarm malfunctions and lift assists
Hazardous Materials
44
Each call should be treated as if it were significant at the time and the best possible _____________ should be provided by the crews on each and every call for service.
customer service
45
Members should never allow a customer to
| be treated in a ________ fashion because the crew believes the emergency to be insignificant.
lesser
46
A true ___________ is professional every time and everywhere.
professional
47
Do your _____ and be a true professional.
best
48
what are the five keys to success
```
Safety
Professionalism
Teamwork
Respect
personal development
```
49
Each member of the Department is ________ part of a larger team.
significant
50
In the Fire Service rarely, if ever, does anyone work completely__________ of the other members of the Department.
independent
51
Engine, ladder and squad companies have crews of ____ members.
4-5
52
Rescue companies and ________ vehicles work in crews of two.
Battalion
53
When a customer calls for service and the Department responds to their emergency we do so as a _______.
team
54
Sometimes the problem can be solved with a single company and sometimes it requires _________ companies depending on the size of the problem.
several
55
Like a sports team, each member of the team needs to take _________ to increase their knowledge, skills and abilities.
personal responsibility
56
Doing so increases the _______ of the team as a whole and provides for better outcomes when the team is called to action.
Strength
57
There are times when individuals and crews are called to the scene of larger incidents like a _______
Structure fire
58
These smaller teams or crews must then seamlessly _______ into a now larger team to accomplish the goals of the Department when dealing with these larger incidents.
integrate
59
Each crew is encouraged to do the things necessary to increase crew ________ and skill levels.
continuity
60
It is important for crews to come together to learn, _____, and practice their work skills.
train
61
This action not only helps with crew bonding and continuity but also increases their skill sets so they can perform at a _________ when called upon by the public we serve.
high level
62
What is the five keys to success
```
Safety
Professionalism
Teamwork
Respect
Personal Development
```
63
Most people think of______as relating to one’s view of another person.
respect
64
There is little that can_______ an organization faster than the issues that arise from within.
destroy
65
People make_______ and develop perceptions about other people from the time they first meet them.
judgements
66
Sometimes these judgments and perceptions are developed without ever being directly exposed to the other person and are based upon _______, stories and other factors.
rumor
67
Prejudgment and unsubstantiated perceptions of other people should be avoided and will only contribute to ________ the organization.
denigrating
68
Another way to say this is that rumors hurt not only the person but the Department as a whole and should be controlled and ________ when and where they get started.
stopped
69
We as a Department must respect each other and our _______ backgrounds that we bring to the Department.
diverse
70
As explained later in this booklet, diversity should create ________ and not be used to tear others down.
strength
71
Every person has strengths that we should _______ for the betterment of this Department.
utilize
72
As a new member entering this organization it is important to remember that _______, by human nature, is not something that is automatically given.
respect
73
Respect is earned and you must understand that you begin to build your __________ and earn respect starting day one.
reputation
74
Your reputation and the respect you have earned are _______ assets. Guard them well.
valuable
75
Respect must also extend to the apparatus, ____________ and facilities we have been entrusted with by the public to perform our work.
equipment
76
The facilities that the taxpayers provide for us run into the ______ of dollars to build, maintain and repair.
millions
77
The stations are designed and built to last a minimum of ____ years.
50
78
That being said, it is ________ on the members to take care of what we have. Just like your own car the better you care for and maintain it the longer the car will last.
incumbent
79
We also need to ________ all that we have in this Department.
respect
80
This includes not only the physical items as described above but the traditions, leadership, the _____________ , the relationships, and the services we provide.
Relationships by Objectives
81
over the years we have developed into a Department that not only fights fires but prevents fires, provides emergency medical services, hazardous materials response, technical rescue, homeland security, ____________ public education, crisis response, aircraft fire rescue and more.
urban search and rescue,
82
Phoenix Fire Department members wear many hats as we ________ to a wide variety of emergencies and other calls for assistance.
respond
83
it becomes important for each member and the Department as a whole to continuously increase our knowledge base and skill levels.
continuously
84
In our society _____________ typically refers to furthering your formal education.
personal development
85
No matter your age, background, time on the Department, or past education you can always learn something by attending classes and ________ your education.
continuing
86
The person who stops learning has ________ to stop.
learned
87
Currently the City also provides employees with tuition _________ for college classes the employee takes.
reimbursement
88
Taking classes, attending training and drills are other ways to develop yourself, learn new things and _____ your skills.
hone
89
There are also classes and training within the Department and the City that are ________ and are given on an ongoing basis.
voluntary
90
While not all of this education is mandatory members are always encouraged to seek out any and all ____________ to better themselves.
opportunities
91
Preparing for and participating ___________ is another excellent way to increase your personal development.
participating
92
Preparing for these opportunities will require many hours of _______ and the taking of college level courses to be able to compete for the promotions.
self study
93
Competition for promotions in the Department is ____ of course many of you know this from your attempts in this process to be hired as a firefighter with the City of Phoenix.
stiff
94
Preparation and education are the ____ to succeeding in your life and in your career.
keys
95
Developing yourself physically, __________ , and psychologically are also very important aspects in your career and life development.
emotionally
96
A career in the Fire Service is __________ and at times emotionally demanding.
physically
97
Members are encouraged to participate in things that enhance not only their physical _________ but also to involve yourself in things that enhance your emotional and psychological health.
wellbeing
98
When a member is lacking the skills to perform their job well the Department will assist them in bringing their knowledge, skills and abilities up to the _______ level.
required
99
When a member feels that they need help with emotional and issues the Department will stand firmly behind them and provide them with whatever help they need to insure their total wellbeing.
psychological
100
We have identified four areas where these pitfalls or traps can create problems for not only individuals but the ____________ and the organization as a whole.
membership
101
what are the 4 pitfalls
over confidence
past practices
ego
feedback
102
confident in and of itself can be a good trait especially for a firefighter there is a fine line between being confident and being over-confident and therefore being perceived as _________ and acting as if you have arrived.
arrogant
103
Understand that confidence is good but that nobody has ______ and even the most learned among us can always learn more.
arrived
104
There is a place in every facet of one’s life for ______
humility
105
Being _____ is also a characteristic that especially new firefighters should have and practice.
humble
106
Feedback can be positive, ________ or negative.
neutral
107
_______ is obviously the easiest to give and to receive.
Positive feedback
108
Positive feedback is necessary for a person’s self-esteem and ___________ well-being and should be given out liberally.
emotional
109
Providing __________ should be an exercise in improving the Department and the members.
feedback
110
Negative feedback or critiquing someone or something must be done with the idea that those giving the feedback are doing so in a __________ manner with the intent of improving the outcomes and not to simply berate the other person or their ideas.
professional
111
________ feedback is usually the most difficult to give and to receive.
Negative
112
When giving negative feedback the sender must again insure that they are providing that feedback for the right reasons and not simply _________ the other person for some ulterior motive.
dismissing
113
The bottom line is that everyone must be ______ to any feedback you receive.
open
114
Accepting that feedback and making adjustments to what you are doing or how you are doing it will make you better and when the members are better the ________ gets better.
organization
115
Communications between all areas of the Department allows us to move forward in a productive and ________ manner.
proactive
116
Past practices can take on many faces; traditions, ________ , and prior treatment to name a few.
cultural past
117
_________ in the Fire Service are in many cases very set and firmly entrenched in the culture.
Traditions
118
Some past practices should be left in the _____. Just because we’ve always done something did not make it right then and if it was wrong then it is definitely wrong today.
past
119
Changes in the law, _________ societal norms over the years have caused necessary changes in the business world, governmental agencies and everywhere in our society.
acceptable
120
Failure to change with the_______ we live in and serve will create problems.
society
121
Typically in an organization when a member steps outside of the accepted norms for behavior they will subsequently suffer some __________ as a result of the action.
consequence
122
In the past a major factor in determining the type and __________ of the discipline was “past practice” or how the Department treated similar infractions.
severity
123
Past practices of the Department will become a lesser factor in the ________ of what consequences the member will face now and in the future.
determination
124
Failure to adjust and change in order to reflect the ethical, moral and _______ views of the citizens we serve will lead to future problems, distrust, and a lack of confidence by those citizens.
legal
125
The citizens we serve must _____ our Department and its members or our ability to serve them will be impaired.
trust
126
Having an ___ is, in and of itself, is not bad and in fact is a quality that most good leaders have.
ego
127
Ego is Latin for the word self, _____ or self importance.
self esteem
128
When someone is said to be ___________ the perception is that they have a higher view of themselves than others believe to be the truth.
egotistical
129
Egos get in our way when they don’t allow us to ________ criticism, advise, orders, assignments or other things from people because we believe that we know more, are better or more qualified than those giving the direction or instruction.
accept
130
________ are often those who are over confident and therefore fall prey to all of the problems associated with over confidence as described earlier in this document.
egotists
131
Egos are not just something a person has but ___________ can develop egos as well.
organizations
132
Like over confidence everyone’s and every organization’s egos must be tempered by a dose of _______ .
humility
133
The pitfalls described above must be known so that the members and the organization can avoid falling into the traps that cause them to ______, deteriorate and slowly become irrelevant.
stagnate,
134
Each member should strive to be safe, professional, a team player, ___________, and embrace personal growth.
respectful
135
Watch too, that you and the Department do not fall into the _____ that can bring everything to a stop and reverse years of work by others who came before you.
traps
