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PhxFire2017 > Section One - PFD Five Keys to Success > Flashcards

Section One - PFD Five Keys to Success Flashcards

1
Q

What is Section One

A

PFD Five Keys to Success

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2
Q

The Phoenix Fire Department and the City of Phoenix believe that the members of the Department are the ____to its success.

A

Key

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3
Q

With that in mind we recognize _____ objectives for the members to ascribe to in their personal and professional lives as well as some pitfalls each member and the Department as a whole can fall into.

A

Five

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4
Q

With that in mind we recognize five objectives for the members to ascribe to in their personal and __________ lives as well as some pitfalls each member and the Department as a whole can fall into.

A

Professional

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5
Q

With that in mind we recognize five objectives for the members to ascribe to in their personal and professional lives as well as some pitfalls each member and the Department as a _______ can fall into.

A

Whole

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6
Q

The 5 Keys to Success are:

A 
Safety
Professionalism
Teamwork
Personal Development
Respect
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7
Q

_______ is a very high priority in the Phoenix Fire Department. Firefighting can be a very dangerous profession

A

Safety

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8
Q

the Phoenix Fire Department has been a leader in this area for over __ years.

A

37

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9
Q

The ________________ (SOPs) that are in place have been developed over many years

A

Standard Operating Procedures

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10
Q

(SOPs) that are in place have been developed over many years and are continuously refined as new lessons are learned, ___________ and issues arise, and safer more efficient ways of providing services are developed.

A

New technologies

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11
Q

All of the Department’s SOPs are _____ documents and are revised on an on-going basis.

A

Living

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12
Q

These SOPs are designed with not only the how, when, where and whys of the work we do but each one is ______ around the safety of our members as well as the public we serve.

A

Framed

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13
Q

These SOPs are designed with not only the how, when, where and whys of the work we do but each one is framed around the safety of our members as well as the ______ we serve.

A

Public

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14
Q

A major component of our SOPs is the ______________________.

A

Risk Management Plan

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15
Q

Risk Management plan should be applied to each and every _________ we encounter throughout our careers.

A

incident

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16
Q

second line in the Risk Management Plan

A

We will risk our lives a lot in a calculated manner to save savable lives.

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17
Q

Fourth Line in the Risk Management Plan

A

We will not risk anything for lives and property that are already lost.

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18
Q

First Line in the Risk Management Plan

A

We will begin each response under the assumption that within the incident there are savable lives and property.

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19
Q

Third Line in the Risk Management Plan

A

We will risk our lives a little in a calculated manner to save savable property.

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20
Q

Every major incident we respond to is _________ to determine if and how we can perform better in the future.

A

critiqued

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21
Q

Critiques may range from individual one-on-one talks between crew members to formal critiques where any and all members of the Department attend and _____ of the critique are distributed to the entire membership for review.

A

DVS’s

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22
Q

Critiques may range from individual one-on-one talks between _______ to formal critiques where any and all members of the Department attend and DVDs of the critique are distributed to the entire membership for review.

A

crew members

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23
Q

At times these critiques are even shared with other Departments both here in the Valley and around the ________.

A

country

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24
Q

The Department supplies the members with the very best ____________ and training available to significantly increase the odds that everyone will get to go home healthy and happy after their shift.

A

safety equipment

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25
Q

Each member is responsible to utilize the equipment, SOPs, training and __________ to insure their safety and the wellbeing of the other members and the public we serve.

A

common sense

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26
Q

Each member is responsible to utilize the equipment, SOPs, training and common sense to insure their safety and the __________ of the other members and the public we serve.

A

wellbeing

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27
Q

What are the 5 keys to success

A 
Safety
Professionalism
Teamwork
Respect
Personal Development
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28
Q

__________ should be on display at all times while working for the Phoenix Fire Department.

A

Professionalism

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29
Q

Specifically if you are the ______________ professional at your job then you and the company you work for will be successful and respected.

A

consummate

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30
Q

Looking professional means that each member is wearing the appropriate _______for the task at hand and is prepared for each and every possible incident to which you may be dispatched.

A

uniform

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31
Q

Uniforms should be clean, ______ or torn and each member of the crew should be dressed professionally.

A

not faded

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32
Q

This would include wearing the appropriate uniform around the station, while_______ and while training.

A

shopping

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33
Q

Wearing the appropriate uniform not only displays professionalism but in many cases provides a layer of _______ for the members.

A

safety

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34
Q

______ should be driven and cared for in a professional manner and to professional standards.

A

apparatus

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35
Q

Members must understand how to drive ___________ at all times.

A

professionally

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36
Q

These apparatus are very expensive and _______ should expect that we will care for them in a professional manner so as to reduce the number of breakdowns and increase the longevity of the trucks.

A

taxpayers

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37
Q

These apparatus are very expensive and taxpayers should expect that we will care for them in a professional manner so as to reduce the number of breakdowns and increase the ________ of the trucks.

A

longevity

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38
Q

The __________ we utilize around the station and that is carried on the apparatus must be maintained and cared for in a professional manner.

A

equipment

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39
Q

It has been said that a ___________ is only as good as his/her tools.

A

professional

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40
Q

Failure to care for your tools not only means that they may not work correctly or at all when the time comes to use them but in the case of the Fire Department the failure of these tools can mean loss of _________ and even lives.

A

property

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41
Q

this equipment is expensive and much like the apparatus the taxpayer has ________ as to its care.

A

expectations

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42
Q

we are called upon to respond to a wide variety of incidents varying in severity from structure fires, cardiac arrest, drowning, _________, hazardous materials, and difficulty breathing to minor cuts and bruises, social issues, alarm malfunctions and lift assists

A

Technical Rescue

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43
Q

we are called upon to respond to a wide variety of incidents varying in severity from structure fires, cardiac arrest, drowning, technical rescue, ________, and difficulty breathing to minor cuts and bruises, social issues, alarm malfunctions and lift assists

A

Hazardous Materials

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44
Q

Each call should be treated as if it were significant at the time and the best possible _____________ should be provided by the crews on each and every call for service.

A

customer service

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45
Q

Members should never allow a customer to

be treated in a ________ fashion because the crew believes the emergency to be insignificant.

A

lesser

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46
Q

A true ___________ is professional every time and everywhere.

A

professional

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47
Q

Do your _____ and be a true professional.

A

best

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48
Q

what are the five keys to success

A 
Safety
Professionalism
Teamwork
Respect
personal development
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49
Q

Each member of the Department is ________ part of a larger team.

A

significant

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50
Q

In the Fire Service rarely, if ever, does anyone work completely__________ of the other members of the Department.

A

independent

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51
Q

Engine, ladder and squad companies have crews of ____ members.

A

4-5

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52
Q

Rescue companies and ________ vehicles work in crews of two.

A

Battalion

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53
Q

When a customer calls for service and the Department responds to their emergency we do so as a _______.

A

team

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54
Q

Sometimes the problem can be solved with a single company and sometimes it requires _________ companies depending on the size of the problem.

A

several

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55
Q

Like a sports team, each member of the team needs to take _________ to increase their knowledge, skills and abilities.

A

personal responsibility

56
Q

Doing so increases the _______ of the team as a whole and provides for better outcomes when the team is called to action.

A

Strength

57
Q

There are times when individuals and crews are called to the scene of larger incidents like a _______

A

Structure fire

58
Q

These smaller teams or crews must then seamlessly _______ into a now larger team to accomplish the goals of the Department when dealing with these larger incidents.

A

integrate

59
Q

Each crew is encouraged to do the things necessary to increase crew ________ and skill levels.

A

continuity

60
Q

It is important for crews to come together to learn, _____, and practice their work skills.

A

train

61
Q

This action not only helps with crew bonding and continuity but also increases their skill sets so they can perform at a _________ when called upon by the public we serve.

A

high level

62
Q

What is the five keys to success

A 
Safety
Professionalism
Teamwork
Respect
Personal Development
63
Q

Most people think of______as relating to one’s view of another person.

A

respect

64
Q

There is little that can_______ an organization faster than the issues that arise from within.

A

destroy

65
Q

People make_______ and develop perceptions about other people from the time they first meet them.

A

judgements

66
Q

Sometimes these judgments and perceptions are developed without ever being directly exposed to the other person and are based upon _______, stories and other factors.

A

rumor

67
Q

Prejudgment and unsubstantiated perceptions of other people should be avoided and will only contribute to ________ the organization.

A

denigrating

68
Q

Another way to say this is that rumors hurt not only the person but the Department as a whole and should be controlled and ________ when and where they get started.

A

stopped

69
Q

We as a Department must respect each other and our _______ backgrounds that we bring to the Department.

A

diverse

70
Q

As explained later in this booklet, diversity should create ________ and not be used to tear others down.

A

strength

71
Q

Every person has strengths that we should _______ for the betterment of this Department.

A

utilize

72
Q

As a new member entering this organization it is important to remember that _______, by human nature, is not something that is automatically given.

A

respect

73
Q

Respect is earned and you must understand that you begin to build your __________ and earn respect starting day one.

A

reputation

74
Q

Your reputation and the respect you have earned are _______ assets. Guard them well.

A

valuable

75
Q

Respect must also extend to the apparatus, ____________ and facilities we have been entrusted with by the public to perform our work.

A

equipment

76
Q

The facilities that the taxpayers provide for us run into the ______ of dollars to build, maintain and repair.

A

millions

77
Q

The stations are designed and built to last a minimum of ____ years.

A

50

78
Q

That being said, it is ________ on the members to take care of what we have. Just like your own car the better you care for and maintain it the longer the car will last.

A

incumbent

79
Q

We also need to ________ all that we have in this Department.

A

respect

80
Q

This includes not only the physical items as described above but the traditions, leadership, the _____________ , the relationships, and the services we provide.

A

Relationships by Objectives

81
Q

over the years we have developed into a Department that not only fights fires but prevents fires, provides emergency medical services, hazardous materials response, technical rescue, homeland security, ____________ public education, crisis response, aircraft fire rescue and more.

A

urban search and rescue,

82
Q

Phoenix Fire Department members wear many hats as we ________ to a wide variety of emergencies and other calls for assistance.

A

respond

83
Q

it becomes important for each member and the Department as a whole to continuously increase our knowledge base and skill levels.

A

continuously

84
Q

In our society _____________ typically refers to furthering your formal education.

A

personal development

85
Q

No matter your age, background, time on the Department, or past education you can always learn something by attending classes and ________ your education.

A

continuing

86
Q

The person who stops learning has ________ to stop.

A

learned

87
Q

Currently the City also provides employees with tuition _________ for college classes the employee takes.

A

reimbursement

88
Q

Taking classes, attending training and drills are other ways to develop yourself, learn new things and _____ your skills.

A

hone

89
Q

There are also classes and training within the Department and the City that are ________ and are given on an ongoing basis.

A

voluntary

90
Q

While not all of this education is mandatory members are always encouraged to seek out any and all ____________ to better themselves.

A

opportunities

91
Q

Preparing for and participating ___________ is another excellent way to increase your personal development.

A

participating

92
Q

Preparing for these opportunities will require many hours of _______ and the taking of college level courses to be able to compete for the promotions.

A

self study

93
Q

Competition for promotions in the Department is ____ of course many of you know this from your attempts in this process to be hired as a firefighter with the City of Phoenix.

A

stiff

94
Q

Preparation and education are the ____ to succeeding in your life and in your career.

A

keys

95
Q

Developing yourself physically, __________ , and psychologically are also very important aspects in your career and life development.

A

emotionally

96
Q

A career in the Fire Service is __________ and at times emotionally demanding.

A

physically

97
Q

Members are encouraged to participate in things that enhance not only their physical _________ but also to involve yourself in things that enhance your emotional and psychological health.

A

wellbeing

98
Q

When a member is lacking the skills to perform their job well the Department will assist them in bringing their knowledge, skills and abilities up to the _______ level.

A

required

99
Q

When a member feels that they need help with emotional and issues the Department will stand firmly behind them and provide them with whatever help they need to insure their total wellbeing.

A

psychological

100
Q

We have identified four areas where these pitfalls or traps can create problems for not only individuals but the ____________ and the organization as a whole.

A

membership

101
Q

what are the 4 pitfalls

A

over confidence
past practices
ego
feedback

102
Q

confident in and of itself can be a good trait especially for a firefighter there is a fine line between being confident and being over-confident and therefore being perceived as _________ and acting as if you have arrived.

A

arrogant

103
Q

Understand that confidence is good but that nobody has ______ and even the most learned among us can always learn more.

A

arrived

104
Q

There is a place in every facet of one’s life for ______

A

humility

105
Q

Being _____ is also a characteristic that especially new firefighters should have and practice.

A

humble

106
Q

Feedback can be positive, ________ or negative.

A

neutral

107
Q

_______ is obviously the easiest to give and to receive.

A

Positive feedback

108
Q

Positive feedback is necessary for a person’s self-esteem and ___________ well-being and should be given out liberally.

A

emotional

109
Q

Providing __________ should be an exercise in improving the Department and the members.

A

feedback

110
Q

Negative feedback or critiquing someone or something must be done with the idea that those giving the feedback are doing so in a __________ manner with the intent of improving the outcomes and not to simply berate the other person or their ideas.

A

professional

111
Q

________ feedback is usually the most difficult to give and to receive.

A

Negative

112
Q

When giving negative feedback the sender must again insure that they are providing that feedback for the right reasons and not simply _________ the other person for some ulterior motive.

A

dismissing

113
Q

The bottom line is that everyone must be ______ to any feedback you receive.

A

open

114
Q

Accepting that feedback and making adjustments to what you are doing or how you are doing it will make you better and when the members are better the ________ gets better.

A

organization

115
Q

Communications between all areas of the Department allows us to move forward in a productive and ________ manner.

A

proactive

116
Q

Past practices can take on many faces; traditions, ________ , and prior treatment to name a few.

A

cultural past

117
Q

_________ in the Fire Service are in many cases very set and firmly entrenched in the culture.

A

Traditions

118
Q

Some past practices should be left in the _____. Just because we’ve always done something did not make it right then and if it was wrong then it is definitely wrong today.

A

past

119
Q

Changes in the law, _________ societal norms over the years have caused necessary changes in the business world, governmental agencies and everywhere in our society.

A

acceptable

120
Q

Failure to change with the_______ we live in and serve will create problems.

A

society

121
Q

Typically in an organization when a member steps outside of the accepted norms for behavior they will subsequently suffer some __________ as a result of the action.

A

consequence

122
Q

In the past a major factor in determining the type and __________ of the discipline was “past practice” or how the Department treated similar infractions.

A

severity

123
Q

Past practices of the Department will become a lesser factor in the ________ of what consequences the member will face now and in the future.

A

determination

124
Q

Failure to adjust and change in order to reflect the ethical, moral and _______ views of the citizens we serve will lead to future problems, distrust, and a lack of confidence by those citizens.

A

legal

125
Q

The citizens we serve must _____ our Department and its members or our ability to serve them will be impaired.

A

trust

126
Q

Having an ___ is, in and of itself, is not bad and in fact is a quality that most good leaders have.

A

ego

127
Q

Ego is Latin for the word self, _____ or self importance.

A

self esteem

128
Q

When someone is said to be ___________ the perception is that they have a higher view of themselves than others believe to be the truth.

A

egotistical

129
Q

Egos get in our way when they don’t allow us to ________ criticism, advise, orders, assignments or other things from people because we believe that we know more, are better or more qualified than those giving the direction or instruction.

A

accept

130
Q

________ are often those who are over confident and therefore fall prey to all of the problems associated with over confidence as described earlier in this document.

A

egotists

131
Q

Egos are not just something a person has but ___________ can develop egos as well.

A

organizations

132
Q

Like over confidence everyone’s and every organization’s egos must be tempered by a dose of _______ .

A

humility

133
Q

The pitfalls described above must be known so that the members and the organization can avoid falling into the traps that cause them to ______, deteriorate and slowly become irrelevant.

A

stagnate,

134
Q

Each member should strive to be safe, professional, a team player, ___________, and embrace personal growth.

A

respectful

135
Q

Watch too, that you and the Department do not fall into the _____ that can bring everything to a stop and reverse years of work by others who came before you.

A

traps

PhxFire2017 (13 decks)

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