Section 6- Strength in Diversity

Question 1

The City of Phoenix is made up of a __________ population and so is the Phoenix Fire Department.

Answer 1

diverse

Question 2

This diversity is the ___________ of the Phoenix Fire Department that empowers us to provide the best customer service and is the thread that connects us to the community.

Answer 2

strength

Question 3

A culturally __________ and representative workforce helps create a more flexible Fire Department through exposure to new ideas, different ways of working and making decisions.

Answer 3

diverse

Question 4

The Phoenix Fire Department encourages a workplace where we learn from each other and use each other’s differences as the ________ to make us better.

Answer 4

strength

Question 5

Improvements in the quality and accessibility of _____________ have become increasingly linked to workplace diversity.

Answer 5

customer services

Question 6

The Fire Department responds more effectively when the firefighters understand and ___________ skillfully with customers from a range of backgrounds.

Answer 6

communicate

Question 7

This ensures that our services are delivered in culturally appropriate ways and improves our effectiveness in meeting the __________ needs.

Answer 7

community’s

Question 8

The required job skills of the modern firefighter are ________.

Answer 8

complex

Question 9

In one shift, today’s firefighters may extinguish fires, mitigate a hazardous materials incident, provide emergency medical care to an adolescent victim, and support a grieving spouse of a _________.

Answer 9

dying patient

Question 10

In addition, firefighters must interact frequently with community members during routine pre-fire inspections, _____________, and school presentations.

Answer 10

community events

Question 11

In order to accomplish these tasks successfully, it is necessary to have a ___________, competent workforce made up of both genders and all races and ethnic backgrounds.

Answer 11

well-rounded

Question 12

The culture and policy of the Phoenix Fire Department requires the acceptance of our differences as the __________ of our organization.

Answer 12

strength

Question 13

We understand that our Department is constantly changing and adapting to the needs of the community and the requirements of our ___________.

Answer 13

customers

Question 14

t is only through embracing the diversity of our community, the diversity of our Department, and the individual uniqueness of our members that we will be the ________

Answer 14

best.