Section 1

Question 1

Template Bar

Answer 1

The Template Bar allows users to select different templates to apply to the form

Question 2

Use the template bar to

Answer 2

apply, edit, and create templates.

Question 3

Context menus (also called right-click menus) provide three different levels of the list control.

Answer 3

list title menu, list column context menu, list fields context menu

Question 4

Portal Containers can be fixed?

Answer 4

True

Question 5

Portal Containers can be fluid?

Answer 5

True

Question 6

Boolean Values are…

Answer 6

True/False

Question 7

What editor is used by knowledge authors to apply predefined formats, code snippets, table of contents, and find or replace text for a knowledge article?

Answer 7

HTML

Question 8

Which role can switch their form view?

Answer 8

View_Changer

Question 9

The NOW platform is what type of cloud computing model?

Answer 9

aPaas - Application Platform-as-a-service

Question 10

(aPaaS) stands for

Answer 10

Application Platform as a service - Application Platform as a Service refers specifically to PaaS platforms specialised in cloud-based application development.

Question 11

For dynamic tab visibility, ___ __ ____ instead of using the condition builder in the standard ticket page configuration.

Answer 11

Specify a Script

Question 12

What is the (I) icon?

Answer 12

a Reference Field

Question 13

To create a set of filter conditions you must…

Answer 13

Click AND button, define the second condition; click RUN

Question 14

Which field type allows users to use positive or negative values?

Answer 14

FX Currency

Question 15

You can use the _____________ module to brand your instance with your company logo and colours and set basic system defaults.

Answer 15

Basic Configuration UI16

Question 16

What 3 file formats are available when exporting currently displayed records in a list?

Answer 16

CSV, JSON, XML

Question 17

Which collaboration tool can you access using the bubble icon on the banner?

Answer 17

Connect Chat

Question 18

Connect Chat

Answer 18

Connect Chat is a real-time messaging tool available from the banner, using the bubble icon. It enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.

Question 19

Which menu provides options related to viewing, configuring, creating favourites and saving form data?

Answer 19

Form Context Menu

Question 20

The _________ menu provides options related to viewing configuring, creating favourites and saving form data.

Answer 20

Form Context Menu

Question 21

What field types are supported by Form Controls?

Answer 21

IP Address, FX Currency, Percent Complete

Question 22

What role is required to toggle the template bar and apply global templates to the forms?

Answer 22

No Special Role

Question 23

Where can you enable or disable form tabs in the platform?

Answer 23

System Settings

Question 24

What needs to be configured to create a new form view?
Form Layout
Related Lists
List Layout
List Design

Answer 24

Form Layout or Form Design

Question 25

Which tickets are displayed under the Associated Requests tab on the standard ticket page in Service Portal?

Answer 25

All associated requests for which the current ticket is the parent

Question 26

Which of the following features allows you to update multiple records simultaneously?

Answer 26

Update Selected Action List Editor

Question 27

The ______ allows you to edit field values directly from a list without navigating to a form.

Answer 27

list editor

Question 28

Which content type is NOT tracked in the history tab within the Application Navigator?

Answer 28

UI pages

Question 29

A field can be added to a table and form by accessing which part of the Form Designer interface?

Answer 29

Field Navigator

Question 30

Field Navigator

Answer 30

The field navigator allows you to manage fields on the form. It contains the following elements: Filter: Allows text search on the currently selected tab. Fields: Displays a list of existing fields you can add to the current form. Field Types: Displays a list of field types you can add to the current form. Adding a field type to the form layout creates fields in the selected table when the form layout is saved.

Question 31

Filter Navigator

Answer 31

Search bar on the left side of the page

Question 32

Guided Setup cannot be used for branding/company logos?

Answer 32

False

Question 33

What does a column in the list interface correspond to in a ServiceNow instance?

Answer 33

a field

Question 34

The _________________ is the primary way to interact with the applications and information in a ServiceNow instance.

Answer 34

Next Experience Unified Navigation

Question 35

Which field type displays records from another table?

Answer 35

Reference

Question 36

When using Form Designer, icons presented on each field include which of the following? Select 3 Answers from the below options.

Answer 36

Remove Icon, Handle Icon, Edit Icon