Module 4 - Self Service Flashcards

1
Q

What are the 5 baseline portals?

A

Employee Center
Service Portal
Knowledge Portal
CAB Workbench
Instance Security Center

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Service Catalogs are managed by (2 roles)

A

Admin
Catalog_admin

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Service Catalog Records (3 things)

A

Global by default
Define the questions to ask the end user in the catalog
Question choices can define the available options that impact “price”

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Common Variable Types (5)

A

Multiple Choice
Select Box
Single Line Text
Reference
Checkbox

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A Variable set…

A

Group of like variables, a parent container record into which you can store several variables.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Service Catalog Components (5)

A

Items
Variables
Variable Sets
Record Producers
Flows

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Record Producers….

A

Appear as simplified forms, allowing users to provide basic information that is translated into task-based records

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Order guides provide the ability to…

A

Order multiple, related items as one request. Variables are presented by the ORDER field number

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Each request will have an auto prefix of…

A

REQ

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Each request may have at least one requested item with a prefix of…

A

RITM

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What roles are required to work with Flow Designer?

A

flow_designer
Flow_operator
action_Designer

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

WIthin Flow Designer, Tokyo allows you to look at a flow via…

A

Diagrams

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Triggers within a flow are…(3 things)

A

Record Based
Date based
application Based

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Record based flows

A

trigger a flow to run after a record has been created or updated

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Date based triggers

A

Run a flow on a specified date and time or at scheduled intervals

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Application based triggers

A

start a flow when applicaiton-specific conditions are met

17
Q

Actions within a flow…

A

are operations executed by the system, such as looking up a record, updating a field, requesting approval etc.

18
Q

Each time you add an action to a flow…

A

Flow designer adds a data pill to store its results

19
Q

Whenever a record is created the data is added to data panel

20
Q

Process automation designer enables…

A

Owners to author cross-enterprise workflows and create a single unified process

21
Q

5 Core Flow Actions are…

A

Ask for Approval
Create a record
Delete Record
Look up Record
Wait for Condition

22
Q

Virtual Agent is…

A

a conversational platform that helps users obtain information, make decisions, and perform common tasks

23
Q

What is created when an order is placed for a catalog item

A

REQ# (Request)
RITM# (Requested Item)
SCTASK# (Service Catalog Task)

24
Q

Which module is used to add, update or remove catalog items?

A

Maintain Items

25
What represents questions asked when ordering a catalog item?
Variables
26
Which module is created to edit flow designer flows?
Flow Designer
27
Where is the data from an action stored so it can be used in subsequent actions in a flow?
Data Pill
28
What are the components of a flow designer flow
Trigger Action(s)