Module 5 - Enable Productivity

Question 1

What are the sharing options for a report? (4)

Answer 1

Share
Schedule (Sent via e-mail)
Add to Dashboard
Export to PDF

Question 2

In the Reports module How can you filter down? (4 ways)

Answer 2

My Reports
Group Reports
Global
All

Question 3

My Reports

Answer 3

Created by you and only visible to you

Question 4

Group Reports

Answer 4

Reports visible to everyone in your group(s)

Question 5

Global Reports

Answer 5

Available to everyone (all process users)

Question 6

All Reports

Answer 6

List of all personal, group, and global reports

Question 7

Order of Report Building Steps

Answer 7

Data > Type > Configure > Style

Question 8

Publishing a report creates…

Answer 8

A permalink to the report, and anyone with the link can view the report

Question 9

You can allow non ServiceNow users to view published reports (T/F)

Answer 9

True - Publishing a report creates a permalink until that report is unpublished

Question 10

Reporting Tags -

Answer 10

Tags provide an easy way to categorize, flag, and locate records. Tags can be created against any record from a list or form view

Question 11

Tags can be created against any record from a list or form view? (T/F)

Answer 11

True

Question 12

Update

Answer 12

Overwrite a report, return to the report list

Question 13

Insert

Answer 13

Save a duplicate copy of the report, return to the report list

Question 14

Insert and Stay

Answer 14

Save a duplicate copy of the report, remaining on that report

Question 15

Save as report source

Answer 15

Allows you to create a pre-defined data set that can be used for creating reports

Question 16

Which system property needs to be set to true in order to see publish options?

Answer 16

glide.report.published_reports.enabled

Question 17

Reports touch on the….

Answer 17

Current state of platform data (Static)

Question 18

Performance Analytics provides…

Answer 18

information about performance iteratively over time (time based)

Question 19

Reporting can answer…

Answer 19

Where we are today

Question 20

Performance analytics can answer… (multiple ideas)

Answer 20

where were we before?
Did we Improve?
When will we get there?
How do we get there quicker?

Question 21

In addition to calculating trends against targets, performance analytics can:

Answer 21

Alert when thresholds are met
Forecast future performance
Compare performance against different periods in time

Question 22

Favorites can include tagging? (T/F)

Answer 22

True - Favorites can be saved with views, tags, etc.

Question 23

Dashboards enable you to…

Answer 23

display multiple performance analytics, reports, and other widgets on a single screen

Question 24

Templates allow forms….

Answer 24

Allow Forms to be populated automatically, simplifying the process of generating new records

Question 25

Quick Messages allow...

Answer 25

You to create predefined content to add into an email client so your users can compose emails consistently and efficiently

Question 26

Notifications can be triggered through 3 methods (THIS WAS ON THE TEST)

Answer 26

Email SMS Meeting Invitation

Question 27

To access new notifications navigate to

Answer 27

All > System Notifications > Email > Notifications

Question 28

Notifications have 3 elements: (On the test)

Answer 28

When To Send Who will Receive What it will Contain

Question 29

Dot Walking...

Answer 29

Allows you to gather information from a series of tables through reference fields

Question 30

How many users should an e-mail distribution list have (Maximum)

Answer 30

1,000 users (By default the system creates notification for 100 each)

Question 31

Sidebar discussions

Answer 31

Realtime chats to collaborate when agents are working on a task or interaction-based record

Question 32

Docked Windows

Answer 32

fulfillers can access multiple sidebar discussions and tab between them

Question 33

Activity Streams -

Answer 33

When a sidebar discussion is started, a tile is put into the activity stream.

Question 34

Integration hub offers...

Answer 34

several pre-built sets of integration actions to interact with common third-party applications

Question 35

Predictive Intelligence

Answer 35

Uses machine learning algorithms to set field values during record creation

Question 36

What should you consider when exporting a report to PDF and sharing?

Answer 36

Static Document (Information could be obsolete) Access control rules are not enforced

Question 37

What are the four tabs used to guide the user through creating a report?

Answer 37

Data > Type > Configure > Style

Question 38

What can trigger a notification?

Answer 38

Insert a record Event is fired A Script is fired

Question 39

Three ways to share a report to other people

Answer 39

PDF Publish Schedule an E-mail

Question 40

Which 3 tabs are used to configure an e-mail notification?

Answer 40

When to Send Who will receive What it Contains

Question 41

Where can users manage notification channels and manage subscriptions?

Answer 41

All > System Settings > Notifications (OR user preferences)