Practice Test Feedback Flashcards
Which tab contains the activity stream for a task?
Related Records
Related Links
History
Notes
Notes
Which ACL would you utilize to ensure dev teams can still review reports?
Read
Report_on
Report_view
Report View - The report_view operation is a record-type access control list (ACL) that restricts access to reports. Only users with one of the required roles can view reports containing the restricted resource.
Who has access to create, edit or delete sorting criteria in Visual Task Boards?
Owner of the Board
Primary and additional assignees of the board cards
Users with vtb_admin role
Only the owner of the board can create the sorting criteria and add, edit, or delete the criteria. The criteria appear as “read-only” for other users.
Which of the following describes the relationship between the Problem and the Task tables?
The problem table has a many-to-many relationship with the task table
The problem table extends the Task table
The problem table is referenced in the task table
The problem table extends the Task table (the Task table is a baseline table, extended by things like problem/incident)
Which menu provides options related to viewing, configuring, creating favorites and saving form data?
Form Context Menu
Form Personalization Menu
form Layout Menu
Form Context Menu
What related list can you use to extend and track the different types of groups assigned to a Configuration Item?
Teams
Dynamic CI Group
Resource Group
Teams -
In the base system, the Service [cmdb_ci_service] class and its descendent classes, such as the Application Service [cmdb_ci_service_auto] class, are configured with the ‘Teams’ related list.
What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
UI Actions
UI Policy Action
Client Script
Configure a UI policy action to instruct fields how to behave on a form when a UI policy is triggered.
What Visual Task Board type automatically updates the tasks when the respective cards are edited or change lanes?
Flexible
Freeform
Guided
Guided boards can be created from a list and use the values of a specified field (e.g. State) as lanes. Tasks in the list are updated when cards are edited, or their lanes are changed on the Visual Task Board.
Which of the following are Data management plugins? (3)
Data Archiving
Schema Map
Database Rotations
Table Cleaner
Many-to-Many task relations
Data archiving: Provides the ability to archive records to minimise performance issues.
Database Rotations: Provides tools for managing large tables to minimise performance issues.
Many to Many task relations: Provides the ability to define many-to-many relationships between task tables.
Which of the following are the different ways to create a favorite? (3)
Drag the breadcrumbs of a filtered list to the favorites tab
Drag individual record to favorites tab
Select the star of its corresponding application or module
Select the star of it’s corresponding section
Drag the breadcrumbs of a filtered list to the favorites tab
Drag individual record to favorites tab
Select the star of its corresponding application or module
Which of the following roles CANNOT be delegated?
role_delegator
Admin
user_admin
Role_delegator
Admin
What are the different types of Client Scripts that are supported in ServiceNow? (4)
OnDelete()
OnChange()
OnLoad()
OnCellEdit()
OnSubmit()
OnChange()
OnLoad()
OnCellEdit()
OnSubmit()
Which of the following applications is available to all users?
Self Service
Incident
Self-Service
Where do you navigate to see the notifications that are currently defined on the Now Platform?
Notifications > Email > System Notifications
System Notification > Email > Notifications
System Notification > Definitions
System Notification > Email > Notifications
Reports can be created from which different places in the platform?
View/Run Module
List Column Heading
Metrics Module
Statistics Module
View/Run Module
List Column Heading
Which of the following is true about business rules?
A business rule can be a piece of Javascript
Business rue must run before a database action occurs
A business rule monitors fields on a form
A business rule can be a piece of Javascript
When using the Load Data and Transform Map process, what is the Mapping assist used for?
Mapping fields using a field map
In what order should filter elements be specified?
Operator, condition then value
FIeld, Operator, then Value
Value Operator then field
Field, Operator, then Value
ACLs may be defined with which of the following permissions? (Choose 3)
Groups
Assignment Rules
Roles
Conditional Expressions
Scripts
Roles
Conditional Expressions
Scripts
Which of the following is a true statement regarding Flow Designer actions?
Represent reusable operations for use across multiple flows
Define when the flow is performed
Can be contained in a spoke
provide the ability to build your own custom actions
Represent reusable operations for use across multiple flows
Can be contained in a spoke
provide the ability to build your own custom actions
What CMDB table stores the basic attributes of all the configuration items?
CMDB_CI
Which of the following is a true statement about user impersonation?
Administrators cannot change the password of any user with an application admin role
Impersonation is not visible in the mobile view of the platform
Users with impersonator role cannot impersonate admin
Users with impersonator role cannot impersonate admin
Administrators cannot change the password of any user with an application admin role
Lists provide context menus at three different levels.
What are the names of those context menus?
List Title Menu
List Column Menu
List Fields Context Menu
List Filter Context Menu
List Title Menu
List Column Menu
List Fields Context Menu
What sections on the Reports page allow you to see the different audiences and their visibility on the reports?
Department
Team
My Reports
Global
Organization
Owner
All
Manager
Group
My Reports
Global
All
Group
What sorting options are available when searching for a knowledge article on the Knowledge portal?
Views
Newest
Rating
relevancy
Category
alphabetical
Views
newest
Relevancy
alphabetical
What is the best practice when configuring Assignment Rules or Predictive Intelligence?
setting an Assignment group based solely on subcategory (category=None)
Setting an Assignment group and User based on Category and Subcategory,
Setting a User based on Category and Subcategory,
Setting an Assignment group and User based on the Short description, and
Setting an Assignment group based on Category and Subcategory.
Setting an Assignment group and User based on Category and Subcategory,
Setting a User based on Category and Subcategory,
Setting an Assignment group and User based on the Short description, and
Setting an Assignment group based on Category and Subcategory.
Which would be included in the results on the menu when entering ‘service’ in the filter navigator?
Only applications with a name containing ‘service’
All modules and sections within the Service Desk application
Only applications, sections and modules with names containing ‘service’
Any module with a name containing ‘service’
All modules and sections within the Service Desk application
Any module with a name containing ‘service’
Which table does the Change Request [change_request] extend?
Task [task]
request [sc_request]
Incident [incident]
Problem [problem]
Task [task]
What role is required to toggle the template bar and apply global templates to the forms?
template_editor
template_admin
No special role
form_admin
No Special Role
What types of permissions can be configured in an access control rule? (3)
Roles
Conditions
Groups
Script that sets the ‘answer’ variable to true or false
users
Roles
Conditions
Script that sets the ‘answer’ variable to true or false
Which of the following record operations can be secured by ACL rules? (3)
save_as_template
edit_task_Relations
personalize_choices
download_attachment
import_to_excel
save_as_template
edit_task_Relations
personalize_choices
What are the different levels of ServiceNow security before an end-user can perform CRUD (Create, Read, Update, Delete) operations on a table? (3)
Anonymous Access
Database Access
User Authentication
Application and Modules Access
3rd Party Application Security
Database Access
User Authentication
Application and Modules Access
What scores are found on the CMDB health dashboard?
Completeness
Compliance
Correctness
Connectedness
Completeness
Compliance
Correctness
(Tokyo) What can you do with homepages on upgraded instances when the Next Experience UI is enabled?
View Existing
Create New Homepages
Edit existing homepages
Convert webpages to homepages
View existing homepages
Note 1: If you are using responsive dashboards, you can convert your homepage to a dashboard. Advantages include new sharing functionality and easier layout management.
Note 2: If Unified Navigation is enabled, it is not possible to create new homepages or edit existing homepages.
What IT challenges can be solved with the CMDB?
Capture known CI’s
Consolidate disparate configuration item data into a single configuration management database
Make sense of data to drive decisions
regularly maintain complex data for accuracy
Consolidate disparate configuration item data into a single configuration management database
Make sense of data to drive decisions
regularly maintain complex data for accuracy
What are the database views for incident management in the base system?
Incident_time_Worked
Incident_metric
Incident_SLA
Incident_state
Incident_time_Worked
Incident_metric
Incident_SLA
How can users prevent their system from communicating with untrusted email addresses and domains?
System Address Filters
System Restrictions
Platform Security
System Address Filters
there is no report_access…only report_view
What actions can you take with Flow Designer?
What actions can you take with Flow Designer?
Look up and delete multiple existing records as a single action
Duplicate an action or subflow within a flow
Test a flow, subflow, or action in the background.
Define when a flow is performed
Look up and delete multiple existing records as a single action
Duplicate an action or subflow within a flow
Test a flow, subflow, or action in the background.
Where can users author cross-enterprise workflows and create a single, unified process on the Now Platform?
Process automation designer
Which tool allows users to reuse content by creating, editing and publishing knowledge blocks?
Agent Workspace
Knowledge Resolver
Content Creator
Agent Workspace
What application/functionality allows you to generate a report by entering a query instead of going through the full Report Designer menu?
Performance Analytics
Virtual Agent
Analytics Q&A
Analytics Q&A
What does Lane Filter in Visual Task Board enable you to create for cards with empty values, such as cards with no assignees?
A new filter
A separate lane
a new card
A separate board
Lane Filter enables you to create a separate lane for cards that contain empty values.
What do you use to set values for the mandatory fields that are not in the import spreadsheet?
For example, when data is imported into the Choice table for Categories and Subcategories.
Target Field
Source Script
Coalesce
Map
Source script is also used to set values for the mandatory fields that are not in the import spreadsheet (e.g. when data is imported into the Choice table for Categories and Subcategories).
What minimum role is required to subscribe to or unsubscribe from a Configuration Item?
ITIL
CMDB_READ
ECMDB_ADMIN
CMDB_Read
Which of the following is NOT a group type in the base instance?
ITIL
CATALOG
SURVEY
INCIDENT
Incident
