Round 2 - Mixed Knowledge Flashcards
Filter is made up of 3 components
Field, Operator and Value
Tags allow you to do 3 things
Provide an easy way to categorize, flag and locate records
List Views
Personalize the list, or you can use tag features to categorize, flag and locate records
What are the three components that make up a filter condition?
Field, Operator and Value
Form Activity Stream
Displays the list of activities, or history on a form
Templates
Allow fields to be populated automatically, simplifying the process of generating new records
Templates
Allow fields to be populated automatically, simplifying the process of generating new records
What area in a form displays records from tables that have a relationship to the current record?
Related Lists
How would you select which fields on a form you want to display?
Select Personalize Form
What are the two options to hide a field from a form through form personalization? (select two answers)
Uncheck the field’s box
Select the Hide field icon
What is the definition of a task?
A task is any record that can be assigned to or completed by a user in ServiceNow.
What is User Presence?
The User Presence feature facilitates synchronous collaboration within one record. See who is online, view their current status, and what they are viewing or editing, all in real-time.
The Activity Stream inline editor enables users to…
contribute to actual work within a record without opening a form interface. Just like real-time editing on a form, inline commenting on the activity stream means you can annotate records as updates are made, allowing multiplied efforts across several pieces of work simultaneously.
What are the names of the two modules in the Service Desk application, where you can locate work assigned to you and/or your group(s)? (select two answers)
My Work
My Groups Work
Which feature facilitates synchronous collaboration within one record?
User Presence
Which tab would you use to communicate to stakeholders and document activities through the task’s lifecycle?
Notes
What needs to be enabled to only display the Work notes field?
Show one journal field
Reports from Data can be represented as (2 answers)
Bar Chart
Pie Chart
Where can you navigate to learn about Reporting within an instance?
All > Reports > Getting Started
User Criteria for Knowledge Basis defines criteria (4x)
To Create (upload or author)
Read (View)
Write (Edit)
Retire (Make articles inaccessible)
Where do you navigate to get to the Service Catalog?
All > Self-Service > Service Catalog
What are the three types of Open Records you can access in the Platform? (select three answers)
Tasks
Items
Requests
Which modules can you use to create a new table?
Tables (Module)
Tables & Columns (Module)
Which elevated role is required to modify access control rules?
Security_admin
What is a CI
Configuration Item
Can be tangible (hardware, software, servers) or Intangible (Servers, email, etc.)
Parent class which is not extension of another table is called?
Base Table
In what order are access controls evaluated?
Table level: Most specific to most general
Field Level (most specific to most general)
What are the three key tables in the CMDB?
CMDB
CMDB_CI
CMDB_REL_CI
Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried?
Business Rule
What is used frequently to move customizations from one instance to another?
Update Sets
What kind of records are not captured in an update set?
Data Records (Update sets only care about customizations and configuration changes…not the incidents themselves)
What protects applications by identifying and restricting access to available files and data?
Application Scoping (Not access controls…this is by user)
What attributes of a field can a UI policy action change on a form? (3)
Mandatory
Visible/Hidden
Read Only
Steps to apply an update set to an instance?
Retrieve
Preview
commit
What are some of the ways to interact with the ServiceNow Platform?
Workspaces, Service Portal, Dashboards, Lists, Forms, Knowledge Bases
What are some of the features of Employee Center?
Lots….
What should you consider when sharing a PDF export?
Information may be obsolete
Access control is not enforced on encrypted data
What are the four tabs used to guide a user to create a new report?
Data, Type, Configure, Style
What can trigger a notification?
Inserting a record, event is fired, or a script is run
Name three ways of sharing a report with other people in the organization?
Schedule E-mail, Export to PDF, Publish
Which 3 tabs to configure E-mail Notification
When to send
Who’s going to get it
what will it Contain
Where can users modify notification and subscriptions?
All > System Settings > Notifications
What is created when an order is placed for a catalog item?
REQ # (Request)
RITM # (Request Item ID)
SCTASK # (Service Catalog Task)
Which module is used to add, update or remove catalog items?
Maintain Items
What represents questions asked when ordering a catalog item?
Catalog Variables (or Questions)
Which module is used to edit flow designer flows?
All> Process Automation > Flow Designer
Where is the data from an action stored?
Data Pill
What are the components of a flow designer flow
Trigger
One or more Actions
What kind of field type displays as a checkbox on the form?
True/False (Or Boolean)
How can you identify a choice field?
Dropdown Link (or Arrow)
What are the three components of a filter condition?
Field
Operator
Value
What limits a field’s available values?
Dependent Field (On the subcategory field being dependent on the category field for example)
How do you add a list category to a workspace list?
UI Builder
What is a set of installed applications on ServiceNow instance, before configuration or customization?
Baseline Implementation
How do you activate applications and application features?
Plugins
ServiceNow Store
Request from ServiceNow
What is a copy of a ServiceNow environment specific to a customer?
Instance
How can you explore an application before purchasing?
Install on a non-prod instance
Use a personal developer instance
