Collaboration

Question 1

What plugin does need to be activated to onboard a large volume of external users to a custom application in your instance?

Answer 1

external user self-registration

Question 2

What can you use to aggregate field values when creating and sharing visualised reports on metrics in the Report Designer?

Answer 2

standard deviation calculation

Question 3

What of the following roles cannot be delegated? Select 2 Answers from the below options.
role_Delegator
Admin
User_admin
itil

Answer 3

Role_Delegator
Admin

Question 4

What report type requires access to the data to view it?

Answer 4

List Report

Question 5

Reporting answers the question of ‘Where are we today?’ while Performance Analytics answers the question of what is happening over time.

Answer 5

True

Question 6

Performance analytics answers the question of “where are we today”; Reports answer “where do we want to be”?

Answer 6

False

Question 7

Which of the following are Notification preferences that users can manage?
Disable receipt of notifications
Add new channel
Include/exclude attachments
Apply a schedule to notifications
Enable/Disable Notifications

Answer 7

You can subscribe, schedule or disable a notification. You can also turn off all notifications.

Question 8

Two types of inbound email actions

Answer 8

Set a value for a field in the target table
Send an e-mail back to the source that triggered the action

Question 9

Where do you navigate to see the notifications that are currently defined on the Now Platform?

Answer 9

System Notification > Email > Notifications

Question 10

Which source type should be used when creating a report from a dataset with pre-defined conditions?

Answer 10

Data Source

Question 11

What applications stores time-series data that you can measure at a specified sampling rate?

Answer 11

MetricBase

Question 12

You can create time-series reports within Reporting by using data that is stored in the ________ application. ________ stores time-series data that you can measure at a specified sampling rate.

Answer 12

MetricBase

Question 13

Which module displays a list of tasks assigned to a user’s group but not yet assigned to an individual user?

Answer 13

My Groups Work

Question 14

Which of the following are a true statement about user impersonation? Select 2 Answers from the below options.
Users with impersonator role cannot impersonate admin users
The impersonation option is not visible in mobile view
Users will need to log out after each impersonation to end it

Answer 14

Users with impersonator role cannot impersonate admin users
The impersonation option is not visible in mobile view

Question 15

A user has the VIP field set to true on their User [sys_user] record. When that user is selected as the Caller on an incident, which of the following statements are true in a baseline platform configuration?

Answer 15

Users name is shown in red in the caller field
A VIP decoration is displayed in the caller field

Question 16

What type of notification allows users to know when knowledge articles are going to expire?

Answer 16

Email Notifications

Question 17

How can a user prevent their system from communicating with untrusted email addresses and domains?

Answer 17

System address filters

Question 18

Using ________ filters allows you to prevent your system from communicating with untrusted domains and email addresses.

Answer 18

System address filters

Question 19

Data lookup rules take precedence over assignment rules because they always run after.

Answer 19

True

Question 20

Notifications on the Now Platform occur through emails, SMS and meeting invitations.

Answer 20

True

Question 21

Notifications on the Now Platform occur through emails, SMS and Virtual Agent.

Answer 21

False

Question 22

Which system property should be set to true to prevent users from creating or editing homepages?

Answer 22

com.glideapp.home.deprecate_homepages

Question 23

Homepages are ServiceNow interfaces for sharing Performance Analytics visualisations and other visualisations of your data.

Answer 23

True

Question 24

How do you embed report visualisations in the body of scheduled report emails?

Answer 24

select Embedded PNG

Question 25

Which of the following describe Tasks? lead to quicker resolution times Repeatable Processes tasks minimize the possibility of human error Tasks can only be performed once

Answer 25

Tasks are repeatable processes that minimise the possibility of human error and lead to quicker resolution times.

Question 26

Which of the following describe Tasks? lead to quicker resolution times Repeatable Processes tasks minimize the possibility of human error Tasks can only be performed once

Answer 26

Tasks are repeatable processes that minimize the possibility of human error and lead to quicker resolution times.

Question 27

What is the minimum role required to create a template from the incident form so you can create incidents for similar issues quickly?

Answer 27

ITIL

Question 28

What application/functionality allows you to generate a report by entering a query instead of going through the full Report Designer menu?

Answer 28

Analytics Q&A

Question 29

You can filter data visualisations that are based on the list of domains in an instance and on Performance Analytics domain configurations.

Answer 29

True

Question 30

You can create time-series reports within Reporting by using data that is stored in the MetricBase application.

Answer 30

True

Question 31

You can create business calendars in the Now Platform to schedule events for your users and track their time across applications.

Answer 31

True

Question 32

You can create reports by using the multidimensional data stored in the MetricBase

Answer 32

False

Question 33

Which table does the Change Request [change_request] extend?

Answer 33

Task

Question 34

Which tab contains the Activity Stream for a task?

Answer 34

Notes

Question 35

How do you know what view you are seeing?

Answer 35

The view name is listed in brackets next to the record's display name in the form header.

Question 36

Which group types are provided in the base system? Select 3 Answers from the below options. Catalog Survey Approval ITIL Notification

Answer 36

Catalog, Survey, ITIL

Question 37

Freeform Visual Task Boards cannot be built from a record list

Answer 37

TRUE

Question 38

Reviewing COllaborators allows synchronous collaboration within one record?

Answer 38

False

Question 39

The user presence feature facilitates synchronous collaboration within one record.

Answer 39

User Presence (TRUE)

Question 40

Guided boards can be created from a list and use the values of a specified field (e.g. State) as lanes.

Answer 40

True

Question 41

Flexible boards are also created from a list, but lane changes do not update underlying task data.

Answer 41

TRUE