Collaboration Flashcards
What plugin does need to be activated to onboard a large volume of external users to a custom application in your instance?
external user self-registration
What can you use to aggregate field values when creating and sharing visualised reports on metrics in the Report Designer?
standard deviation calculation
What of the following roles cannot be delegated? Select 2 Answers from the below options.
role_Delegator
Admin
User_admin
itil
Role_Delegator
Admin
What report type requires access to the data to view it?
List Report
Reporting answers the question of ‘Where are we today?’ while Performance Analytics answers the question of what is happening over time.
True
Performance analytics answers the question of “where are we today”; Reports answer “where do we want to be”?
False
Which of the following are Notification preferences that users can manage?
Disable receipt of notifications
Add new channel
Include/exclude attachments
Apply a schedule to notifications
Enable/Disable Notifications
You can subscribe, schedule or disable a notification. You can also turn off all notifications.
Two types of inbound email actions
Set a value for a field in the target table
Send an e-mail back to the source that triggered the action
Where do you navigate to see the notifications that are currently defined on the Now Platform?
System Notification > Email > Notifications
Which source type should be used when creating a report from a dataset with pre-defined conditions?
Data Source
What applications stores time-series data that you can measure at a specified sampling rate?
MetricBase
You can create time-series reports within Reporting by using data that is stored in the ________ application. ________ stores time-series data that you can measure at a specified sampling rate.
MetricBase
Which module displays a list of tasks assigned to a user’s group but not yet assigned to an individual user?
My Groups Work
Which of the following are a true statement about user impersonation? Select 2 Answers from the below options.
Users with impersonator role cannot impersonate admin users
The impersonation option is not visible in mobile view
Users will need to log out after each impersonation to end it
Users with impersonator role cannot impersonate admin users
The impersonation option is not visible in mobile view
A user has the VIP field set to true on their User [sys_user] record. When that user is selected as the Caller on an incident, which of the following statements are true in a baseline platform configuration?
Users name is shown in red in the caller field
A VIP decoration is displayed in the caller field
What type of notification allows users to know when knowledge articles are going to expire?
Email Notifications
How can a user prevent their system from communicating with untrusted email addresses and domains?
System address filters
Using ________ filters allows you to prevent your system from communicating with untrusted domains and email addresses.
System address filters
Data lookup rules take precedence over assignment rules because they always run after.
True
Notifications on the Now Platform occur through emails, SMS and meeting invitations.
True
Notifications on the Now Platform occur through emails, SMS and Virtual Agent.
False
Which system property should be set to true to prevent users from creating or editing homepages?
com.glideapp.home.deprecate_homepages
Homepages are ServiceNow interfaces for sharing Performance Analytics visualisations and other visualisations of your data.
True
How do you embed report visualisations in the body of scheduled report emails?
select Embedded PNG
Which of the following describe Tasks?
lead to quicker resolution times
Repeatable Processes
tasks minimize the possibility of human error
Tasks can only be performed once
Tasks are repeatable processes that minimise the possibility of human error and lead to quicker resolution times.
Which of the following describe Tasks?
lead to quicker resolution times
Repeatable Processes
tasks minimize the possibility of human error
Tasks can only be performed once
Tasks are repeatable processes that minimize the possibility of human error and lead to quicker resolution times.
What is the minimum role required to create a template from the incident form so you can create incidents for similar issues quickly?
ITIL
What application/functionality allows you to generate a report by entering a query instead of going through the full Report Designer menu?
Analytics Q&A
You can filter data visualisations that are based on the list of domains in an instance and on Performance Analytics domain configurations.
True
You can create time-series reports within Reporting by using data that is stored in the MetricBase application.
True
You can create business calendars in the Now Platform to schedule events for your users and track their time across applications.
True
You can create reports by using the multidimensional data stored in the MetricBase
False
Which table does the Change Request [change_request] extend?
Task
Which tab contains the Activity Stream for a task?
Notes
How do you know what view you are seeing?
The view name is listed in brackets next to the record’s display name in the form header.
Which group types are provided in the base system? Select 3 Answers from the below options.
Catalog
Survey
Approval
ITIL
Notification
Catalog, Survey, ITIL
Freeform Visual Task Boards cannot be built from a record list
TRUE
Reviewing COllaborators allows synchronous collaboration within one record?
False
The user presence feature facilitates synchronous collaboration within one record.
User Presence (TRUE)
Guided boards can be created from a list and use the values of a specified field (e.g. State) as lanes.
True
Flexible boards are also created from a list, but lane changes do not update underlying task data.
TRUE
